BOOTMGR problem>Fresh Windows 7 install>Error code = :(

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Karlore

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Mar 10, 2014
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Hello all,

First time poster, long time lurker. I'm trying to fix my brother's Toshiba Satellite C665D. The initial problem was getting a black screen/BOOTMGR is missing error upon startup. I popped in the Windows 7 install disc that I've used many times before and a couple of things happened;

1st time: I got stuck on the setup is starting screen.

2nd: Changed SATA controller mode from AHCI to Compatibility (there was no IDE available). I got past the setup is starting screen rather quickly, got through the first step of installationg and at about 5% of the second step (can't remember what it was, maybe extracting) I got an error code that said (again cant remember the exact thing) the files could not be found.

3rd: I disabled internal pointing device, legacy usb, web camera and PCI LAN. Tried removing one of each of the RAM sticks to no avail. Still stuck at setup is starting screen.

Currently: Stuck at setup is starting screen again...

I've read that it could have to do with the voltage of the RAM, which you are supposed to be able to change in the BIOS. Is there a way I can update the BIOS with a USB even though I'm unable to boot windows?

Thanks,

Peter
 
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it almost looks like the disk you're using to install windows is bad. Where did it come from? if that's not the case, then i would say take the hard drive out and test it on another computer if you can.

And yes, you can run CHKDSK from a command prompt on the install Disk, it would be something like:

Code: 
CHKDSK C: /r /f
assuming that windows is on C:

Another thing you could try, is use a USB CD-ROM drive, if available, that'll let you know if your Optical Drive is bad, if it works of course
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xeonight

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Nov 1, 2013
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I've seen something similar happen with bad RAM, i'd say run a RAM test, and also maybe test the Hard Drive, but that's up to you, it's also possible that it's the PATHWAY to the hard drive, e.g. the Sata cable, or chipset (motherboard).

How Old is the computer?
 
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K

Karlore

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Mar 10, 2014
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4,510


I'll give that a shot. Thanks!

OK after about 30 minutes or so it finally got past the setup is starting screen and I got the same error again:

Windows cannot install required files. The file does not exist. Make sure all files required for installation are available and restart the installation. Error code 0x80070002.

Then I tried startup repair and got this error code:

Windows cannot access the installation sources. Verify that the installation sources are accessible and restart the installation.

Right after that error code showed up, a window popped up saying The file or directory C:\Program Files\Internet Explorer is corrupt and unreadable. Please run the Chkdsk utility.

Can i run Chkdsk without being able to boot windows?

 
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xeonight

Honorable
Nov 1, 2013
121
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10,760
it almost looks like the disk you're using to install windows is bad. Where did it come from? if that's not the case, then i would say take the hard drive out and test it on another computer if you can.

And yes, you can run CHKDSK from a command prompt on the install Disk, it would be something like:

Code: 
CHKDSK C: /r /f
assuming that windows is on C:

Another thing you could try, is use a USB CD-ROM drive, if available, that'll let you know if your Optical Drive is bad, if it works of course
 
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