BSOD Crash Help

George Townson

Reputable
Mar 10, 2014
3
0
4,510
Getting random crashes in win 7, latest one, I tried to open my downloads folder, windows explorer crashed, then restarted, then I got a BSOD : here is the mini dump file, read with WhoCrashed:
On Mon 10/03/2014 20:30:11 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031014-4976-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0x1E70FC)
Bugcheck code: 0x7A (0xFFFFF8A001269F80, 0xFFFFFFFFC0000185, 0x143662860, 0xFFFFF960002070FC)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

 

TheMooMooTV

Honorable
Apr 29, 2013
180
0
10,710
The bugcheck you have described points to a page of kernel data that couldn't be read into memory, these bugchecks are generally caused by viruses or from faulty memory. I would run your normal anti virus and malwarebytes to scan for viruses. Then run memtest86 for at least 8 passes (preferably overnight) to test for faulty RAM. Post the results.