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Death clicking TOSHIBA 500GB USB 2.0 & 3.0 External HDD

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March 11, 2014 11:07:31 AM

Hello everyone.

I have a 'little' problem. 2 weeks ago, my external HDD fell on the floor 2 times. It was powered at that time, but I didn't use it for like 2 to 3 hours before it fell.
When I tried to run it, it didn't even start spining! I moved HDD near to ear and I heard some noise, known as death clicking. So my answer is: Can I open up HDD and spin disk manually so arm would move in 'park' spot?

I know any little dust will destroy disk but I can't lose anythink now :( 

Thanks for answers,
AndroidN00B
a b G Storage
March 11, 2014 11:24:24 AM

Do not open any HDD, they are made with extreme care any dust free as you know it, so opening it means it's all over for sure.
What is the model number of that external HDD?
Don't move the HDD at all for now, just leave it there until you're ready to try to look online for tricks on how to save dead HDD, and pray that it'll work.
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a b G Storage
March 11, 2014 11:24:42 AM

HDD is sealed so it remains sterile environment, (well dust free at-least) once u open it u have very little time to get good data,

but for the most good answer, (i found dead cat in park, if i open it and poke around will it start up____)

Sorry newer herd of head not parking, its clicking because its dead,

thou u can try freezing, it works 1 in 4 attempts,
(wrap HDD in towel and zip bag, set in freezer, later (3 hours later) connect it, minimize exposure to warm, if it works u get naught time to grab stuff of it,)
(not joke, i been deep freeze recovering data, my freezer set to -30F but it's last chance attempt, with no regard to anything, as computer tech i get tons of dead drives, )
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March 11, 2014 11:47:34 AM

Yeah I know that I mustn't open it because any particle of dust will destroy it. But I have some important data, recovery services are charging 450EUR+ so I can't afford this. I won't put it up in freezer because I'll have only 1 attempt to recover files, and after that drive will be destroyed forever.

I don't really care about drive, only about data that's on it. Would it be technically possible that if I open HDD and manually spin it and arm will go on parking spot, will it start up then? I found this video and it worked: http://www.youtube.com/watch?v=7m5cil6KezI


I found exact product: http://www.toshiba.si/hard-drives/portable/store-plus/

mine is 500GB size
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a b G Storage
March 11, 2014 12:07:17 PM



in winter i keep my gaming OC computer outside in 0F temperature, :) 

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a b G Storage
March 11, 2014 2:28:19 PM

AndroidN00B said:
Yeah I know that I mustn't open it because any particle of dust will destroy it. But I have some important data, recovery services are charging 450EUR+ so I can't afford this. I won't put it up in freezer because I'll have only 1 attempt to recover files, and after that drive will be destroyed forever.

I don't really care about drive, only about data that's on it. Would it be technically possible that if I open HDD and manually spin it and arm will go on parking spot, will it start up then? I found this video and it worked: http://www.youtube.com/watch?v=7m5cil6KezI


I found exact product: http://www.toshiba.si/hard-drives/portable/store-plus/

mine is 500GB size


Very interesting video, thank you for it.

I can't seem to find any picture of the interior of the stor.e plus drive that you have, because I know that some slim external hard drive does not work like an enclosure, they actually use the outside case as a part of the HDD. Therefore it might be more difficult to open it safely. However, like I said I'm not sure how Toshiba has designed it, and if you want to give it a shot especially if there's important stuff that you must get, then I guess go for it.

Keep in mind in the video he did demonstrate the noise, if that's not what you're hearing, then I would not do it. In addition, if it ends up working, try to get as much as the most important stuff off first cuz it can fail at any moments, so have a plan first.

Good luck.
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