Customer brings laptop into the shop with issues playing games... Built-in Intel HD 4000 and AMD Radeon chipsets. Both are installed under device manager, AMD CCC is installed to manage the GPU switching for when the graphics get intense but CCC does not recognized the AMD GPU to be installed... The laptop was downgraded (upgraded) from withdows 8 to Windows 7 but I can't seem to see the issue and no one online seems to be having this problem...
amd CCC error #1 - "No AMD graphics driver is installed, or the MAD driver is not fuctioning properly. Please install the AMD driver appropriate for your AMD hardware."
AMD CCC error #2: AMD Catalyst Control Center cannot be started. There are currently no settings that can be configured using AMD Catalyst Control Center.
I have downloaded the driver via the select a driver menu on AMD's website as well as used the auto detect and that is what I get.
I believe that something happened when the laptop went from windows 8 to windows 7 but any insight would be great.
UPDATE:
The laptop is an HP Envy M6 if that helps
amd CCC error #1 - "No AMD graphics driver is installed, or the MAD driver is not fuctioning properly. Please install the AMD driver appropriate for your AMD hardware."
AMD CCC error #2: AMD Catalyst Control Center cannot be started. There are currently no settings that can be configured using AMD Catalyst Control Center.
I have downloaded the driver via the select a driver menu on AMD's website as well as used the auto detect and that is what I get.
I believe that something happened when the laptop went from windows 8 to windows 7 but any insight would be great.
UPDATE:
The laptop is an HP Envy M6 if that helps