Display/Graphics Driver keeps crashing

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Zach Williams

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Mar 11, 2014
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PC Specs:
-Windows 7 64 bit.
-430W corsair PSU
-Asus AMD HD7770 2GD5
-Intel i5-2320 processor @3.00GHz CPU.
-4GB of RAM

My Issue:
I have had this graphics card since February 9, 2014 and have had no problems with it at all. I mostly play FSX (Flight simulator X) on my PC, and suddenly this past weekend, FSX started getting striped, the screen would flicker, and then I would get a Blue screen at which point the PC would restart. This has happened about 6 times since that first occurrence, and I can barely run GTA-SA and Google Chrome at the same time, without it crashing again. I am very confused and would like some assistance.
 
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Zach Williams

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Mar 11, 2014
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I don't have another PSU, but I might be able to return it, and get the 500W instead. Any more thoughts on the problem?

EDIT: On the box of the graphics card, it says minimum 450W PSU. I think that may be the issue. Do you think so?

 
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Bad_Kitty13

Bad_Kitty13

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it could be that or the memory or the card, you can run memtest and let it run for a few hours(longer the better) to see if you get errors. usually blue screens are memory but can be from the gpu as well. it could also be the psu as the 7770 drawing to much power your system crashes and then restarts as power stabalizes. do you know what the blue screen says as it shuts down?
 
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bigpinkdragon286

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Oct 3, 2012
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Striping with a screen flicker sounds like video memory errors. I think I'm inclined to suspect the PSU as being insufficient under certain loads. While at first the PSU may have been able to cope with the newly added strain, it may have been too much over the course of the month you've been using the card. Using a power supply, especially a low end one, near it's limits, is not a recommended habit to get into. A 450 watt requirement is not really a guarantee that you can or can't run the card. Manufacturers are usually trying to play it safe, but if you calculate the actual wattage output your PSU is capable of on the 12 volt rail, and calculate what you're drawing there, you will get a better idea if you're overdoing it.

On AMD's website, they are not listing a non-GHz edition of the HD 7770, and the HD 7770 GHz Edition is spec'd as needing a 500 watt PSU.

The HD 7770 GHz Edition is spec'd to use up to 150 watts, and your CPU is 95 watts, which means with your other equipment, you're going to want to sustain up to perhaps 25 amps on the 12 volt line from the PSU to prevent any problems there. Any idea the total amperage your PSU's 12 volt line is rated at? You can usually find this on a sticker on one side of the power supply. To be safe, I wouldn't recommend using more than about 80% of what your supply is rated at, unless it's a very good power supply, so hopefully your PSU is rated at or above 32 amps / ~380 watts on the 12 volt rail. I doubt that's the case with a 430 watt PSU. It also has to supply the 3.3 and 5 volt rails out of it's 430 watt capacity.
 
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Zach Williams

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Mar 11, 2014
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Update on the memtest: I came home from school, and the task bar was red with squares, no icons on desktop showed, and the window for memtest was black but I could see borders.

Here is my PSU info:
QAxYKaz.jpg


What's my next move? I just need a clear answer and some help because I'm new to this stuff :/.
 
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bigpinkdragon286

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I would hedge my bets on giving a clear answer, as there really isn't one. When running a memory test, you shouldn't be running the graphics card or CPU at full capacity, so power shouldn't be being stressed, however, if the supply is on the way out, it may not matter. I'm still leaning toward needing a better PSU.

Reading about that particular PSU, it used less than ideal Chinese capacitors inside and only carries a two year warranty. It may just be wearing out.
 
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Bad_Kitty13

Bad_Kitty13

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cx series is a tier 3 psu and when you use it close to its limits of amperage on the 12v rail it will fail. do you have another psu you can try?
as your issue just started randomly appearing it is a good chance it is hardware failure. your system being so close to the limits of your psu thresh hold is most likely the issue.
 
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bigpinkdragon286

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Oct 3, 2012
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The STOP: 0x116 is a TDR error, or Timeout Detection and Recovery error. Your graphics driver has stopped responding, basically, so Windows has attempted to kill and restart it. This is most likely due to a malfunction in either the driver or the graphics card. Removing and reinstalling your drivers, or even switching to a different version should be sufficient to show whether it's your driver or not. That your system ran fine for a month says it's probably not the driver installation as being the problem. This leaves the graphics card as the culprit, but doesn't tell us why. Either the card is defective, or is malfunctioning due to some other cause. If the graphics card is receiving insufficient power under load, I would expect this sort of behavior to occur. Unfortunately, I really can't think of any fool-proof way to test your graphics card without having a system that you know is stable and able to run the card.

If you had access to a multimeter and a bit of training in how to use it, you could always test the voltage on your supply while under load by carefully probing the terminals in one of the four-pin Molex connectors in the system. At best this would tell you if one of your voltage lines is going out of spec. On the review of your power supply I read, they did mention that both the 3.3 and 5 volt lines did go out of spec, and should have caused the supply to shut down under those conditions, but didn't. I don't recall the 12 volt line going so far up or down as to be out of spec, but it's still a concern.

My recommendations:

http://www.newegg.com/Product/Product.aspx?Item=N82E16817151094

http://www.newegg.com/Product/Product.aspx?Item=N82E16817151096 - would allow you to SLI your 7770 in the future
 
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Bad_Kitty13

Bad_Kitty13

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if you can get seasonic or xfx those are the 2 best...xfx is usually a little cheaper you can get a good 550w xxx xfx for 70 dollars

try this before though i looked up the error and it could just be driver conflictions
dl and install http://www.guru3d.com/files_details/display_driver_uninstaller_download.html
power down
power up into safe mode
unistall graphic drivers new and old and amd ccc
power down
power up into windows
go to amd site to dl drivers
if ccc doesnt dl with drivers dl here
http://www.amd.com/us/products/technologies/amd-catalyst/Pages/catalyst.aspx

try this and follw the steps it may solve your issues but even if it does if you can return the cx i would as even if you got a "good" one the caps will likely go in 2 years
 
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bigpinkdragon286

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Oct 3, 2012
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That particular model would appear to be made by CWT. Even Mercedes or Porsche have low end models, so Corsair or not, I'm in agreement with the cat, it's not the best supply in this situation. I don't think I would hesitate to use it in a machine that didn't tax it much, just isn't the case here.
 
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Bad_Kitty13

Bad_Kitty13

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+1 the cat agrees
 
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Francisco Godinez

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Dec 23, 2014
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I have the same problem with that same GPU "Asus AMD HD7770 2GD5" but I have a 500 watt power supply and it still dose it, so my question is, have u found a solution yet? do u think it is just the GPU that is defective??
 
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