Sign in with
Sign up | Sign in
Your question
Solved

Razer Kraken 7.1 - Suddenly not working.

Tags:
  • Video Games
  • Headsets
  • LED Monitor
  • Razer
Last response: in Video Games
Share
March 12, 2014 8:34:58 AM

Hello.

I've had my 7.1s for the past few months (bought in december), but recently (within the past four days), the headset has completely stopped working apparently.

Whenever I plug it in, the LEDs do not turn on and the headset does not activate.

It has not been significantly dropped or anything, to my knowledge.

On occasion when I plug it in I am able to catch a brief flicker of the LED on the headset earcups but then nothing.

I was able to get it working briefly, but when I put it on my head to use, it suddenly quit again.

Is this a fixable problem or will I have to see about a warranty replacement/purchasing a new one?

More about : razer kraken suddenly working

March 12, 2014 8:37:27 AM

If you take the earpads off, are there any screws underneath them? it's possible you got a loose wire. It happened to me before.
m
0
l
March 12, 2014 8:40:03 AM

i go for the warranty a few months is nothing. If you start taking it apart you may loose your warranty if they pick up on it.
m
0
l
Related resources
March 12, 2014 8:43:03 AM

Gee Bee said:
i go for the warranty a few months is nothing. If you start taking it apart you may loose your warranty if they pick up on it.


Right, i was actually assuming it was out of warranty, if it's under warranty, send it back to the manufacturer, it's their problem not yours.
m
0
l
March 12, 2014 7:07:48 PM

After making sure of things, it appears it is a problem with the wire itself, as right now as I type this it is working correctly but if the wire moves a certain way it shuts off until I move it a different way.
m
0
l

Best solution

March 12, 2014 9:09:45 PM

ok,the cable has an invisible break somewhere close to where you flex it and sound cuts out. I do not know how to advise you, but unless they say it was your fault they would have to repair or replace under warranty. i don't know how many wires there in a 7.1 cable but i'm picking at least several, so best send it back. At least that's what i would do.
Share
March 13, 2014 1:50:35 AM

All right, I'll contact Razer and see if I can get a replacement.
m
0
l
September 25, 2014 3:43:34 PM

Ive just fixed my issue. The problem is that the red wire that supplies the sound/power, and the green wire that supplies the power to the light on the ear piece, are touching each other causing a short in the ear piece. Just take off the ear piece, and use a bit of electrical tape, and tape each wire away from each other (so they can never touch). Presto... all repaired. Its a bit of a pain and takes about 15 min to do, but its not bad. Just slowly remove the cushion, find the 4 screws (you have to punch holes in the paper to get to them). Then just tape, and put back together.
m
0
l
!