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WD passport 2TB not working I/O device error. need help please.

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March 13, 2014 9:47:50 AM

I have the problem my WD Passport 2TB not working I/O device error. it is because of the device board are broken?



Changing the device board with another same new board can make it work? For me the file is more important from the old device than the new WD passport device...so i plan to buy another new 1 and change the board. Is it working? Can i used same model but different capacity disk..if could so i just need to buy WD passport 500gb and use the board on my 2TB WD passport... need some advice.ThanksĀ 

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a b G Storage
March 13, 2014 9:56:38 AM

ardie said:
I have the problem my WD Passport 2TB not working I/O device error. it is because of the device board are broken?



Changing the device board with another same new board can make it work? For me the file is more important from the old device than the new WD passport device...so i plan to buy another new 1 and change the board. Is it working? Can i used same model but different capacity disk..if could so i just need to buy WD passport 500gb and use the board on my 2TB WD passport... need some advice.ThanksĀ 


No, logic board swaps do not work on modern drives. You'll need a professional data recovery lab to recover your data.
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March 15, 2014 7:59:33 AM

Hi - See my post. WD no help at all, pathetic really for HDD still in warranty. I had 3TB and 2 TB fail and after all the usual software and other trys got PCB replacement from outfit in Canada after begging WD for help. Going to data recovery firms as advised by WD way too expensive. Great service from Canada outfit and found on ebay. USD 75.00 and all good now. Tried to claim costs from WD but no joy. Will be buying Seagate or other from now on.
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a b G Storage
March 15, 2014 10:17:04 AM

rjbahnsen said:
Hi - See my post. WD no help at all, pathetic really for HDD still in warranty. I had 3TB and 2 TB fail and after all the usual software and other trys got PCB replacement from outfit in Canada after begging WD for help. Going to data recovery firms as advised by WD way too expensive. Great service from Canada outfit and found on ebay. USD 75.00 and all good now. Tried to claim costs from WD but no joy. Will be buying Seagate or other from now on.


Rediculous. No drive manufacturer will reimburse you for this. It's your responsibility to have a backup.
Seagate offers rescue and replace warranty but they outsource that to a cheap refurb lab in south korea.

Good luck on your PCB swap. You should expect your drive to fail in the near future. I hope you have a backup next time.
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March 15, 2014 6:05:10 PM

TyrOd said:
rjbahnsen said:
Hi - See my post. WD no help at all, pathetic really for HDD still in warranty. I had 3TB and 2 TB fail and after all the usual software and other trys got PCB replacement from outfit in Canada after begging WD for help. Going to data recovery firms as advised by WD way too expensive. Great service from Canada outfit and found on ebay. USD 75.00 and all good now. Tried to claim costs from WD but no joy. Will be buying Seagate or other from now on.


Rediculous. No drive manufacturer will reimburse you for this. It's your responsibility to have a backup.
Seagate offers rescue and replace warranty but they outsource that to a cheap refurb lab in south korea.

Good luck on your PCB swap. You should expect your drive to fail in the near future. I hope you have a backup next time.


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March 15, 2014 6:09:46 PM

Thank you for such a positive and somewhat uninformed response. Fact is if you make sure you have all the reference details located on the board and provide them with the current board the company in Canada copies the ROM onto a clone board. I don't care if you assume things won't work because it worked well for me and would help others. As for WD not providing decent support to new drives still in warranty and farming you off to data recovery companies at great expense - think that is pretty poor form.
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a b G Storage
March 17, 2014 10:20:03 AM

rjbahnsen said:
Thank you for such a positive and somewhat uninformed response. Fact is if you make sure you have all the reference details located on the board and provide them with the current board the company in Canada copies the ROM onto a clone board. I don't care if you assume things won't work because it worked well for me and would help others. As for WD not providing decent support to new drives still in warranty and farming you off to data recovery companies at great expense - think that is pretty poor form.


If this company does what they say they do(proper logic board swaps) at that price, then yes you should be fine.

WD literally just signs partners to fill geographic availability, they have a ton of them.

Do you mind if I ask who this Canadian company is? It's worth a call to Dennis at WD if they're legit.
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March 17, 2014 4:02:12 PM

TyrOd said:
rjbahnsen said:
Thank you for such a positive and somewhat uninformed response. Fact is if you make sure you have all the reference details located on the board and provide them with the current board the company in Canada copies the ROM onto a clone board. I don't care if you assume things won't work because it worked well for me and would help others. As for WD not providing decent support to new drives still in warranty and farming you off to data recovery companies at great expense - think that is pretty poor form.


If this company does what they say they do(proper logic board swaps) at that price, then yes you should be fine.

WD literally just signs partners to fill geographic availability, they have a ton of them.

Do you mind if I ask who this Canadian company is? It's worth a call to Dennis at WD if they're legit.


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March 17, 2014 4:16:47 PM

Hi TyrOd. Defintely legit. I have received my WD 3TB board back and it works a treat. About to send off my WD 2TB to them with a 20% discount. Their process to make sure the correct details are complete, communication and updates were excellent as well. I am in Australia so it takes a bit of time for the board to get to them and them to send it back but great service. Found them on ebay during a PCB search. Believe they do a bunch of other board brands as well. Links are:

http://www.pcbsolution.com/

http://www.pcbsolution.com/support/firmxfer.php

Email: support@pcbsolution.com
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a b G Storage
March 17, 2014 6:11:11 PM

rjbahnsen said:
Hi TyrOd. Defintely legit. I have received my WD 3TB board back and it works a treat. About to send off my WD 2TB to them with a 20% discount. Their process to make sure the correct details are complete, communication and updates were excellent as well. I am in Australia so it takes a bit of time for the board to get to them and them to send it back but great service. Found them on ebay during a PCB search. Believe they do a bunch of other board brands as well. Links are:

http://www.pcbsolution.com/

http://www.pcbsolution.com/support/firmxfer.php

Email: support@pcbsolution.com


Interesting, they are basically doing PCB only data recovery.
It seems I was in the wrong on this, so I apologize.
I would be interested to hear more though.

Do you send them the whole drive or just the PCB?

If it's the whole drive, what steps do they take to pre-qualify that it's only a PCB problem?

What about cases when the drive is still unstable after a PCB swap?

Do they offer some sort of guarantee?

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March 17, 2014 8:07:25 PM

TyrOd said:
rjbahnsen said:
Hi TyrOd. Defintely legit. I have received my WD 3TB board back and it works a treat. About to send off my WD 2TB to them with a 20% discount. Their process to make sure the correct details are complete, communication and updates were excellent as well. I am in Australia so it takes a bit of time for the board to get to them and them to send it back but great service. Found them on ebay during a PCB search. Believe they do a bunch of other board brands as well. Links are:

http://www.pcbsolution.com/

http://www.pcbsolution.com/support/firmxfer.php

Email: support@pcbsolution.com


Interesting, they are basically doing PCB only data recovery.
It seems I was in the wrong on this, so I apologize.
I would be interested to hear more though.

Do you send them the whole drive or just the PCB?

If it's the whole drive, what steps do they take to pre-qualify that it's only a PCB problem?

What about cases when the drive is still unstable after a PCB swap?

Do they offer some sort of guarantee?



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March 17, 2014 8:30:52 PM

Hi TyrOd - Good questions. I had similar questions going in but had run out of options to fix (other than expensive data recovery firms) having tried software solutions, fans blowing on the drive and board, in the freezer for a period (that actually work once for a short time) etc. Key background to understand why I did not have it "backed up" was this was TV and movies I downloaded for family use as I was working in Asia and TV not good. So data valuable to me in terms of time and effort to download but not in terms of paying hundreds of dollars to recover. So there were risks involved up front as it may not have been the PCB but I was reasonably sure disk and data were ok because of sometimes getting access for short periods then failing. My 3TB was actually a standalone, cased WD MYBook. I opened the case and it has two small boards, the PCB and the interface board for external power and USB 3.0 inputs. Researched and realized it was not straight forward as PCB raw swap and that is how I came across PCB Solutions. They were upfront about the risks and the fact it might not be the PCB so it was up to my judgement given what I had experienced with my drive. If the replacement did not work then that was my problem. I think if you know you have dropped or in some other way physically damaged your drive then each individual needs to make a judgment call on the risk. At least I had an option which I did not have previously and forums seemed to indicate WD HDD drives had a reputation for failing. You only have to send the PCB itself which is easy to remove. I also sent the interface board so they could test it as well. Have now physically rebuilt my MyBook and working well as normal (hooray for Duct Tape).
Hope this helps others with their decision paths.
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a b G Storage
March 18, 2014 9:05:27 AM

rjbahnsen said:
Hi TyrOd - Good questions. I had similar questions going in but had run out of options to fix (other than expensive data recovery firms) having tried software solutions, fans blowing on the drive and board, in the freezer for a period (that actually work once for a short time) etc. Key background to understand why I did not have it "backed up" was this was TV and movies I downloaded for family use as I was working in Asia and TV not good. So data valuable to me in terms of time and effort to download but not in terms of paying hundreds of dollars to recover. So there were risks involved up front as it may not have been the PCB but I was reasonably sure disk and data were ok because of sometimes getting access for short periods then failing. My 3TB was actually a standalone, cased WD MYBook. I opened the case and it has two small boards, the PCB and the interface board for external power and USB 3.0 inputs. Researched and realized it was not straight forward as PCB raw swap and that is how I came across PCB Solutions. They were upfront about the risks and the fact it might not be the PCB so it was up to my judgement given what I had experienced with my drive. If the replacement did not work then that was my problem. I think if you know you have dropped or in some other way physically damaged your drive then each individual needs to make a judgment call on the risk. At least I had an option which I did not have previously and forums seemed to indicate WD HDD drives had a reputation for failing. You only have to send the PCB itself which is easy to remove. I also sent the interface board so they could test it as well. Have now physically rebuilt my MyBook and working well as normal (hooray for Duct Tape).
Hope this helps others with their decision paths.


That makes sense, though I would say if you're okay with the time to do this, getting a reputable company that won't BS you if it is just a PCB issue to do a free diagnostic is probably still the safest bet.

You can always decline and do what you did still.

Of course, it usually takes a few days extra days which you may not have.

Also I would say that all modern large capacity dries have "a reputation for failing".
WD has different issues than Seagate, but the largest capacities are going to be the least reliable in general.

Thanks again for the info.
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April 26, 2014 1:22:50 PM

rjbahnsen said:
Hi - See my post. WD no help at all, pathetic really for HDD still in warranty. I had 3TB and 2 TB fail and after all the usual software and other trys got PCB replacement from outfit in Canada after begging WD for help. Going to data recovery firms as advised by WD way too expensive. Great service from Canada outfit and found on ebay. USD 75.00 and all good now. Tried to claim costs from WD but no joy. Will be buying Seagate or other from now on.


Hey rjbahnsen,
Would you mind telling me the symptoms of your 2tb drive not working? Mine spins and turns on but my computer does not read it, nor is it recognized in device manager. It will periodically be recognized then disappear. The drive turns on and spins and lights up as usual, but seems dead. Was this what you were experiencing? And swapping out the PCB board and transfering firmware worked for you? Please let me know :) 

Thanks
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July 18, 2014 7:00:04 PM

rjbahnsen said:
Hi TyrOd - Good questions. I had similar questions going in but had run out of options to fix (other than expensive data recovery firms) having tried software solutions, fans blowing on the drive and board, in the freezer for a period (that actually work once for a short time) etc. Key background to understand why I did not have it "backed up" was this was TV and movies I downloaded for family use as I was working in Asia and TV not good. So data valuable to me in terms of time and effort to download but not in terms of paying hundreds of dollars to recover. So there were risks involved up front as it may not have been the PCB but I was reasonably sure disk and data were ok because of sometimes getting access for short periods then failing. My 3TB was actually a standalone, cased WD MYBook. I opened the case and it has two small boards, the PCB and the interface board for external power and USB 3.0 inputs. Researched and realized it was not straight forward as PCB raw swap and that is how I came across PCB Solutions. They were upfront about the risks and the fact it might not be the PCB so it was up to my judgement given what I had experienced with my drive. If the replacement did not work then that was my problem. I think if you know you have dropped or in some other way physically damaged your drive then each individual needs to make a judgment call on the risk. At least I had an option which I did not have previously and forums seemed to indicate WD HDD drives had a reputation for failing. You only have to send the PCB itself which is easy to remove. I also sent the interface board so they could test it as well. Have now physically rebuilt my MyBook and working well as normal (hooray for Duct Tape).
Hope this helps others with their decision paths.


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July 18, 2014 7:01:58 PM

Hi I have a similar problem and hope your suggestion would work .can I send my entire hard disk without removing pcb to them.
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