Windows 8 - Freezes if using search, applications & programs won't load after installing Avast

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gdh1

Reputable
Mar 13, 2014
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4,510
Hello,

I had just installed Avast free internet security and completed an initial scan on my PC. Avast found 1 threat and removed this threat. It then suggested I restart my computer to allow Avast to do a thorough scan before my PC booted up.

I went ahead and let Avast do this, the scan was taking forever so I decided to cancel it and do it again later as I had some stuff to do.

However since I cancelled this scan Windows 8 fails to function properly.

The computer starts up no problem and I can make my way to the desktop. Avast will no longer load and no pages will load up on google chrome.

I tried to uninstall Avast but the computer will not load up control panel.
I then tried to system restore but when I try to open system restore the system just sits there as if it is loading and takes no action.

I have tried to access system restore many different ways including using cmd prompt but none of this works.

I can't even use the search function of Windows 8 as it just freezes when I try.

I am really confused on what has happened and need some help as I can't use my computer for anything now?

Thanks.
 
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Ironsounds

Ironsounds

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Jul 31, 2011
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Hello... a fast fix would be to Load a RESTORE POINT... very fast/easy Windows system fix.
Can you unistall the Avast software? What do you expect for free?
Did you make a Windows recovery Disk? when Windows was working properly? and as they suggested?
You could use the Windows install DVD to access other File restore/fix options.
Can you run MSCONFIG and shut off Avast in the "Boot" section?
Is Avast in your "Startup" folder?
Is Avast in your Task scheduler?
 
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G

gdh1

Reputable
Mar 13, 2014
3
0
4,510


Herein lies many of my issues :(

I cannot uninstall Avast - When I attempt to uninstall it the computer does not respond at all.
Unfortunately I do not have a Windows recovery disk.
I cannot run MSCONFIG. When I attempt to there is no response/PC freezes.
Again, there is no response when I attempt to view my startup items.
Similarly, all attempts to access the Task Scheduler results in no response or freezing.

 
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Ironsounds

Ironsounds

Champion
Jul 31, 2011
10,403
4
56,960
Hello... if you were to BOOT use a Install disk/USB? it will re-write newer OS files with the Original, using the FIX OS, but you will still have your data files/Directories... Otherwize a fresh/Clean install will get ya to Step1... and this time, please make a Recovery Disk when the OS is the way you like it.
 
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G

gdh1

Reputable
Mar 13, 2014
3
0
4,510


Thanks for the suggestions, however I think I'll just take this one to the local computer shop as I've no idea what you really just said :p I'll end up making it worse.
 
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