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When I type my password to log on to my HP laptop it gives me a message that says The User Profile Service service failed th

Last response: in Windows 7
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March 13, 2014 9:59:23 PM

I can't logon on my HP laptop, everytime i type my password it said ''The User Profile Service service failed the logon. User profile cannot be loaded, please help
a b D Laptop
March 13, 2014 10:25:31 PM

This is actually a very easy thing to fix if you are able to log into the laptop using any Administrator level account. If your account is the only one it gets a LOT more tricky (Well for people who don't know what they are doing)

So 1) Can you login on any account or is yours the only one on there
2) Do you have another PC
3) How comfortable are you at opening things up and messing around with it.

If you have only one user logged in we can try going into start up repair and running Regedit and edit what we need there. If we can't edit it there then the hard drive from the laptop needs to be removed and then inserted into another PC either inside though a SATA connection or though a USB adapter. Once we get it up from there it should be a cake walk.
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March 29, 2014 2:47:57 PM

drtweak said:


So 1) Can you login on any account or is yours the only one on there
2) Do you have another PC
3) How comfortable are you at opening things up and messing around with it.

If you have only one user logged in we can try going into start up repair and running Regedit and edit what we need there. If we can't edit it there then the hard drive from the laptop needs to be removed and then inserted into another PC either inside though a SATA connection or though a USB adapter. Once we get it up from there it should be a cake walk.


Hi, I'm having the same problem. 1) Mine is the only account 2) No 3) Very comfortable. Thanks in advance for any help you can give.

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a b D Laptop
March 30, 2014 6:55:31 PM

Ok with you not having another PC it makes it a bit harder to deal with.

1) Either way you WILL need a secondary PC. Maybe a friends to at least burn this disk we need. This program here which is free and you will need a blank CD or DVD. So download this program

http://www.macrium.com/reflectfree.aspx

Then when you install it will ask to make a Recovery Disk. It will download some files (Tell it to delete it after its done) and then select to burn it to disk vs making an ISO.

2 ) Then boot your PC on that. Now it will bring up the Cloning program which we can ignore. At the bottom there should be a computer icon. Click on that and it should bring up a My Computer Looking windows. Now you will want to go to your Hard drive (Should be the C Drive)


3) Then to go Windows -- System32 -- Double click regedit32.exe

It should open up Regedit. Now click on HKEY_USERS so its highlighted. Then at the top click file and Load hive.

Go to Windows\System32\config and click on the SOFTWARE hive and load it. Just name it SOFTWARE.

Once that is loaded browse to

Microsoft\Windows NT\CurrentVersion\ProfileList

4) In the software hive that you just loaded. In there you should see a few things.

This is an example.

S-1-5-21-1248056825-980535347-2173355147-1000

There should be one named

S-1-5-21-1248056825-980535347-2173355147-1000.bak and maybe one that is named

S-1-5-21-1248056825-980535347-2173355147-1000

The one that DOESNT have the .bak right click on it and rename it and add a .ba to the end of it so it looks like

S-1-5-21-1248056825-980535347-2173355147-1000.ba

Then the one with .bak rename that and DELETE ONLY THE .bak so it just looks like

S-1-5-21-1248056825-980535347-2173355147-1000

Then exit, and reboot your PC and you should be good to go! I have done it using this method before. If you can't do that and have a friend who you can plug the hard drive into (Doesn't matter if its inside though SATA or though a USB adapter) If you do it that way skip steps 1 and 2.

Remember the Profile name may NOT LOOK LIKE

S-1-5-21-1248056825-980535347-2173355147-1000

It should be pretty much any number But will most likely end with a 1000. If you're unsure if you click on that and then look to the right side where it shows the data it should show the user path like

C:\Users\USERNAME where username if your username. if it shows that your in the right spot.

If that doesn't work or you can get regedit to run under the Windows PE enviroment let me know i'll see what else i can do.


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June 4, 2014 9:01:47 PM

Hi drtweak,
drtweak said:

If that doesn't work or you can get regedit to run under the Windows PE enviroment let me know i'll see what else i can do.


I have the same "User Profile Service service failed the logon. User profile cannot be loaded" problem with Windows 7 professional, I downloaded the latest Macrium Reflect Free (version 5.2.6551) program, burned the DVD, but Msconfig.exe only gives "Cannot open File. No associated program found".

Any ideas where I can find out how to sort that out?

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a b D Laptop
June 5, 2014 4:07:20 PM

Its not MSConfig.exe its Regedit.exe
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a b D Laptop
June 5, 2014 4:07:43 PM

or regedt32.exe for 64 Bit machines
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