How do I find out which part is the bad one. [Screen Freezes]

William2014

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Jan 20, 2014
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PC Build -
FX-6300 -
Gigabyte GTX 660 -
G Skills 8-8-8-24 1600hz 8Gb -
Corsair 500w B+ -
Samsung 840 Evo 120gb -
1TB WD Blue HD -
Asus M5A97 R2.0

Ok, so I finished building my new PC [First ever] on Wednesday. I've had screen freezes since then and for the past days have been trying to diagnos the problem. I'm about ready to RMA, but I can't find out which part is letting me down. -

What happens is, I can load up to Windows 7 Home Premium fine, but once I start browsing the internet for some time, load multiple applications like CPUZ + SpeedFan and other stuff, or try to play a game. The screen just freezes. Mouse and Keyboard become unresponsive. At the moment I'm using SteamOS, which seems to be the most stable after I downloaded SteamOS, I thought my problem was fixed and thought it was only an OS problem. I was able to play games. But so far I've froze twice. Which is an huge improvement over Windows 7. -

I want to believe my freezes are because of an OS problem. because SteamOS is still in beta and its running so much more stable than Windows 7 for me. - Yesterday, I've ran Prime95, to see if it was my CPU that was the problem, but nope didn't crash or freeze. I've ran FurMark, didn't freeze. I've ran MemTest86, no errors. I've tried 1 stick of RAM(Both of them) worked by them selves, but still froze on Windows 7. I've tried SeaTools and Samsung Magician, both my harddrives are healthy. I've updated every single driver, updated bios, pretty much anything I can think of. The GPU, CPU, Mobo are not overheating their at their normal temps. -

Which leads me three possible problems, OS, Mobo, or PSU. I don't have a second PC to test the PSU, but I can't think of why the PSU or Mobo could be the problem, because the all of the Mobo's connections work. Also the PSU doesn't make my computer shut-down or anything, the screen just freezes so I have to reboot. Could it be an OS problem?
 
i know i keep saying this but make sure HPET is enable in bios.
things like web browsers need hpet to sync things like streams on win 7 so if its disable it cant do it and will cause a lockup more often than not with a screen freeze sometimes you will get colour banding other times repeating audio loops or even bsods.

look in the ahci menu of bios to see if its there and if it is enable it.
 

William2014

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But I have noticed that SteamOS is 10x more stable than Windows 7. I also didnt use a OEM bought copy of Windows 7. It was from a Official Windows 7 Home Premium Iso that I was using for the 30 day free trial until I bought Windows 8.1 next month. Back in Windows 7 I wasn't able to browse the internet for too long, or even when I tried to start up a game it would freeze. Even if I did get into game like CS:GO, it would freeze like 5-10mins in. In here I havent froze once in Rust, like I froze every time in Win7. The only freezes so far have been out of the game in SteamOS ui while I was looking around.
 

William2014

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Update: I got to play about 1 hour and 30 min straight until it froze twice in a row about 5 mins apart. I don't know if it's a coincidence, but I plugged my USB headset in the back, and like 3-4mins later It froze. So I took it out and tried my audio and mic jack headset, it also froze the next in the 5 mins.
 

Tradesman1

Legenda in Aeternum
So you have the latest mobo drivers and BIOS? (in particular BIOS and the mobo chipset driver)...also any chance of getting your hands on another PSU to test with? With your GPU and CPU the Corsair may be marginal, think it's rated 500 peak, while continuous is about 450
 

in bios under the ahci menu or advanced menu/southbridge... you should find hpet there...



 

William2014

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I did a CMOS reset, then after SteamOS would freeze while at the starting screen. I'm reinstalling Windows 7 again right now, I did find HPET in Bios - it was already enabled as default.

I'm so upset right now. It's so hard knowing you PC boots up and is able to browse the internet and sometimes play games, but freezes and you can't find a fix or solution to why or what is causing it. I just want to find the bad part so I can RMA it ASAP.


 

William2014

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Jan 20, 2014
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I'm giving up I can't seem to find out why it freezes, no errors in memory, gpu, cpu, or both hard drives. I have no way of telling if the problem is Power supply, software or motherboard. I'm so upset right now its been 4 days, I've been trying to troubleshoot for about 8-10 hours a day with no success. I can't think of any fixes. Wasted 800$ for nothing