USB 3.0 ports not working on ASRock 990 Extreme9

D3ADSILENCE · Mar 16, 2014

I just built a computer and everything on it seems to be working as it should except for the USB 3.0 ports. I have installed and uninstalled the drivers for the ports at least 5 times now and have made sure that the ports are enabled in the BIOS settings. I have a wireless adapter that uses USB 3.0 and tried plugging it into the 3.0 slot. The adapter flashes as if it is getting power but is unable to find a connection and when I plug it in, it gives me a red X over the connection bars. However, when I plug it into one of the 2.0 slots, it works just fine and has no problem connecting to my house connection. I have also tried using an external harddrive in order to test to see if the port is working and tried to transfer files between the two. The rate seemed to be similar to a normal 2.0 slot instead of a 3.0 transfer. In the device manager. it sees that I have the 3.0 drivers installed and says they are working properly. I want to know why they are not working and what I can do to fix it.

RaDiKaL_ · Mar 16, 2014

I had the same problem, though it was my mistake, instead of using CD drivers I downloaded newest ones from my mobo's website, but it happened that I had downloaded a version for a different revision, it said it was correctly installed and all but it simply wouldn't work.

If you've downloaded drivers make sure those are exactly the ones for your specific mobo.

IDontUnderstand · Mar 16, 2014

Plug a USB 2.0 drive in there.
Plug a USB 3.0 drive in there.

D3ADSILENCE · Mar 16, 2014

I've used both the drivers on the disc and from the website and it doesn't seem to have made a difference.

I've been able to use my 2.0 4Gb USB through the 3.0 slots but my 3.0 USB external harddrive didn't seem to transfer at a 3.0 rate.

Outlander_04 · Mar 16, 2014

I have had trouble getting USB wifi devices to work if I use front ports . Direct to a motherboard everything is fine .

I wonder if the USB3 ports are that the front of the case and USB 2 on the board itself

D3ADSILENCE · Mar 16, 2014

The ports on the front of the case act the same way as when I plug the adapter into the motherboard ports.

Rhinofart · Mar 28, 2014

D3ADSILENCE :

So, your USB 3 ports work, they just aren't as fast as you thought they would be?

bschnell · Apr 29, 2014

I have the same issue - was there ever a solution found to this?

junkeymonkey · May 5, 2014

I found that there native on the intel z87 chipset and worked near right out of the box were the AMD board it replaced I don't think I ever got it to go right with there 3ed party solution. it seemed to be an issue with my 990fx board also

achilles3980 · May 21, 2014

Few months ago I bought this set up and everything work fine.

Fast foward a few months to just a few weeks ago. I did a clean install on a SSD from HDD ( doubt thats the issue but thats the only thing that was changed) and my USB 3.0 have not worked since. I did install from CD then the website download and nothing

This is what I keep getting. They do not read anything pluged in to them at all.Wont even recognize a device.

junkeymonkey · May 21, 2014

well I guess there asmeida ?? you may remove all there files and drivers and reinstall them

achilles3980 · May 21, 2014

http://www.asrock.com/mb/AMD/990FX%20Extreme9/?cat=Download&os=Win764

This is the mobo

achilles3980 · May 21, 2014

I uninstall the drivers and restarted, went to bios to check everything was ok, there is a detect feature that it does show its detecting what is plug in. so they do work. I restarted windows and try installing the drivers again and kept getting this

junkeymonkey · May 21, 2014

ok try this put the driver in a folder on your desktop in device manager go to them and do update driver then it should ask where from, then point it to that folder open it and let it try to load it from there

junkeymonkey · May 21, 2014

my buddies son got the same board and last I remember he could not get them to work on it the last I spoke to him let me see if I can e-mail him to see where he stands on that now, he's a army guy so he may not be able to answer fast but i'll try wish I thought of this earlier..... sorry

achilles3980 · May 21, 2014

This is what i got

and this

junkeymonkey · May 21, 2014

seems like it should of had a deal to check to install anyway weather Microsoft liked it or not..

like I said above I sent him that e-mail so .... did you try drivers from a download from asrock and the ones from the disk and did you check to be sure you choose the right os that your using? [I have clicked on the wrong one before or mouse sliped and did not see it check the wrong one] but I went through the same thing with an asus board and I just gave it up on it

achilles3980 · May 21, 2014

Ok now i got this so far

I did disc drives and Web drives and both for my OS W7 x64

junkeymonkey · May 21, 2014

well it looks better than what you had earlier ... so what does it want now? in the properties what does it show under driver?

achilles3980 · May 21, 2014

SOLUTION!!!

Open up Device Manager

Right click the device (the one with an exclamation mark)

Select "Uninstall", and check the option to also remove the driver in the process

Reboot

Wait for windows to scan the devices

Extract the Latest Drivers folder on the desktop

Install a fresh copy of the driver by Right Clicking and Browsing towards the Drivers folder ( DO NOT USE THE SETUP.EXE to install)

If it still show the item with an exclamation still RIGHT click and update drivers using internet.

DONE.

Hope it works for you too.

junkeymonkey · May 21, 2014

I just now see that your not the one who started this thread wheres he at in all this

Demonreich · Apr 18, 2015

achilles3980 :

i have the same issue and i tried this. Since i uninstalled the 3.0 host controller It is not posting anymore. I have since gave up i now use the front 3.0 port to charge my ph and installed a pci 3.0 for external hard drive f@ck it. Next build wont be a asrock board

junkeymonkey · Apr 19, 2015

nothing wrong with asrock .. its not there part or driver and as I said amd up to am3+ don't support usb3 native and relies on 3ed party solation and there drivers and that's with any brand -asus, giga ,msi ..

chsep80 · Apr 19, 2015

I ran into the exact problem you are having tonight when I wanted to use USB3 ports. I was able to find the Etron driver program that worked first time up at this link http://www.etron.com.tw/en/products/u3hc_detial.php?Product_ID=6.

Just download and install. Remove existing failed USB controllers and do a scan for new hardware first. No need to reboot. Everything will start popping up afterwards digitally signed.

USB 3.0 ports not working on ASRock 990 Extreme9

Reputable

Splendid

Honorable

Reputable

Titan

Reputable

Distinguished

Honorable

Polypheme

Reputable

Polypheme

Reputable

Reputable

Polypheme

Polypheme

Reputable

Polypheme

Reputable

Polypheme

Reputable

Polypheme

Reputable

Polypheme

Reputable

Share this page