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Please help diagnose my pc

Last response: in Windows 7
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March 16, 2014 6:03:29 AM

Hi im looking for some advice. I currently run this setup

Athlon x2 2800+
4gb ram
windows 7
9800 gx nvidia 512mb graphics card.

The problem i have is that my computer constantly freezes and stops working and i have to do a hard reset. The freeze occurs when doing some of the following things,

Having multiple firefox windows open with a video in them
Running media player and firefox
running utorrent any firefox or media player.
moving large files from a usb stick while having anything else open

It will also happen with chrome instead of firefox.

No crash reports are created on windows or firefox it just locks and has to be switched off. Nothing is overheating and i have run chkdsk and memtest. Any advice greatly appreciated. Thanks

More about : diagnose

a b $ Windows 7
March 16, 2014 9:05:54 AM

Look in the event viewer to see what error logs are being generated.
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a b $ Windows 7
March 16, 2014 11:28:49 AM

What is your PSU's make/model ?
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a b $ Windows 7
March 16, 2014 1:53:43 PM

Might try updating Firefox or different versions, what's your internet conncetion speed and are you getting full capacity? Do you have latest BIOS and mobo drivers (in particular driver for your ethernet or wireless connection)
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March 17, 2014 12:28:55 PM

Hi Thanks for the replies. Ive downloaded and am running MemTestx86 later tonight. Ive had a look in event viewer and have noticed the following.


In the last seven days ive had

33 critical events

Event ID 41

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event ID 10110,10111


A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

The device G:\ (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem.

1235 error events

Event ID 7
The device, \Device\Harddisk0\DR0, has a bad block.


Event ID 55
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume3.

The program firefox.exe version 27.0.1.5156 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 484
Start Time: 01cf420cda8e9d70
Termination Time: 72
Application Path: C:\Program Files\Mozilla Firefox\firefox.exe
Report Id: 8c089ab1-ae00-11e3-afd1-6cf04994df1a
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a b $ Windows 7
March 17, 2014 2:02:04 PM

It sounds like you need to run a chkdsk for sure. Open a command prompt, and type the following command, and then the enter key:
chkdsk /r
That will run a chkdsk when you restart the computer.

Then it looks like you've got some outdated/bad drivers. Look in the device manager to see if you have any device conflicts. If so, download and install the approprate updated driver. While you're at it, it's a good idea to look at your graphics and chipset drivers, and make sure that's updated as well.
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March 17, 2014 2:06:33 PM

Hi thanks for the reply check disk stops working at 20 percent i have the latest drivers i believe. No driver condlits.
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a b $ Windows 7
March 17, 2014 3:24:44 PM

The chkdsk has 5 stages. 1-3 run pretty quick, but 4 and 5 take much longer. It may not have stopped working, it may just be going slow. Unless you're getting an error. In that case, we'll need to know what the error is.
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March 21, 2014 11:36:41 AM

Ive tried all this a full reinstall as well and still the same crash and messages so it must be hardware related.
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a b $ Windows 7
March 21, 2014 11:56:41 AM

Yep, sounds like a bad hard drive. If the chkdsk didn't fix the errors, then it'll need replaced.
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!