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Resolution to Large Mailbox shared by multiple users. (Exchange 2010, Outlook 2010)

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  • Business Computing
  • Outlook 2010
  • Exchange
Last response: in Business Computing
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March 19, 2014 10:30:56 AM

Hi All,

The Situation: Multiple users access the same mailbox, because they need the same information. These users are located in different departments. Microsoft Exchange 2010 is being used along with Microsoft Outlook 2007/2010.

The Problem: The mailbox size is around 10GB. This causes a slow operation. Archiving will store the excess mail locally on only one PC so this is not an option as all the users need to access the same mail. Preferably, we'd like to limit the account at 2GB, but they receive about 500MB of mail daily.

My options thus far:
1) Use OWA (Outlook Web App)
I'm not fond of this idea, because it is limited in functionality and also not as practical as Microsoft Outlook.

2) Share the archive on a shared drive
This is also not practical as we do not want to attach an updated .pst daily.

If anyone has any suggestions of any kind to make this work, please let me know.

Much Appreciated :) 

More about : resolution large mailbox shared multiple users exchange 2010 outlook 2010

March 19, 2014 1:52:14 PM

Have you considered a Public Folder? Sure, it's being deprecated, but it still works well now for shared email access. You can assign the email address to the Public Folder, and then your users can access it through Outlook.

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March 20, 2014 7:28:10 AM

You need to specify what is working slow.
Monitor your server maybe you out of resources.
Is it on client side? are you outlook client accounts cached?
I have several mailboxes over 10GB in my company and there is no problem (i do not like it either).
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April 7, 2014 11:18:46 AM

2Be_or_Not2Be said:
Have you considered a Public Folder? Sure, it's being deprecated, but it still works well now for shared email access. You can assign the email address to the Public Folder, and then your users can access it through Outlook.

I haven't tried this solution. I'm not sure how to set this up also. But it sounds like an idea. I'll give it a shot.

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April 7, 2014 11:20:54 AM

Cjar said:
You need to specify what is working slow.
Monitor your server maybe you out of resources.
Is it on client side? are you outlook client accounts cached?
I have several mailboxes over 10GB in my company and there is no problem (i do not like it either).


The issue is not server-side (positive it is client-side), because no one else if facing this issue. Accounts are not cached.
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April 8, 2014 5:32:42 AM

Scorpio8 said:
Cjar said:
You need to specify what is working slow.
Monitor your server maybe you out of resources.
Is it on client side? are you outlook client accounts cached?
I have several mailboxes over 10GB in my company and there is no problem (i do not like it either).


The issue is not server-side (positive it is client-side), because no one else if facing this issue. Accounts are not cached.



If you identify the problem on the client side why you try to bypass the problem and not fix it?

try running outlook in safe mode ( outlook.exe /safe ) see if it helps and if it does you have problem either in a plugin or corrupted outlook views.
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