- Mar 19, 2014
- 170
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- 18,595
Hi all! Long time reader, First time poster, and in need of some assistance.
My Father in law has a Dell Vista Home Premium laptop which has been suffering from a "Black Screen on Death" that I can't get it out of using any of the repair options, has no restore points I can go back to, and won't boot into Safe mode so I can't roll back any updates.
My solution was to back up the disk (160Gb) and then reinstall the OS.
I've removed the disk, put it into a caddy and inserted into my laptop. Whilst I can see 2 partitions (RECOVERY and OS) I can only access the RECOVERY partition - the OS partition (the important one with the files on) is not accessible - access is denied.
Any suggestions on how to progress? Father in law just wants to get his photos off the disk - anything else is a bonus.
My Father in law has a Dell Vista Home Premium laptop which has been suffering from a "Black Screen on Death" that I can't get it out of using any of the repair options, has no restore points I can go back to, and won't boot into Safe mode so I can't roll back any updates.
My solution was to back up the disk (160Gb) and then reinstall the OS.
I've removed the disk, put it into a caddy and inserted into my laptop. Whilst I can see 2 partitions (RECOVERY and OS) I can only access the RECOVERY partition - the OS partition (the important one with the files on) is not accessible - access is denied.
Any suggestions on how to progress? Father in law just wants to get his photos off the disk - anything else is a bonus.
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