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No sound and no DVD recognition by computer

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  • Components
Last response: in Components
March 19, 2014 7:49:48 PM

I have an HP Pavilion Entertainment PC. The harddrive became corrupted and it wouldn't start anymore. I had a guy try to fix it but he said he was unable to so it sat around for about two years. One day a few months ago I was checking it and it started up but it would die again until I bought a Neo-Smart recovery disk and now it starts fine. However, I have two problems. I used to have sound and the DVD drive used to work. Now I have no sound and get a message that no audio device is installed. what happened to it and how do I get sound back? Also, now the computer doesn't recognize when I put in a CD or DVD. How do I fix that? Thanks.

More about : sound dvd recognition computer

March 19, 2014 8:52:40 PM

Check if all the connections are properly connected in your motherboard.
Try connecting dvd writer connection in other sata port and see if that works
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March 20, 2014 9:06:04 AM

Hi maktovic,

Thanks for the response. However, I have no idea what the motherboard looks like or how to access it. Also, I don't understand the second suggestion. The CD/DVD drive is not a stand-alone so I don't see how I can connect it to a different sata port. One thing I should mention about the CD/DVD drive is that when I did the system recovery with NeoSmart, I did it with a USB drive. Without the USB drive in the port, it shows no CD drive. With the USB drive in, it shows CD Drive (D:)  U3 System but nothing happens when I insert a disk.
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March 20, 2014 12:17:20 PM

vncentf said:
Hi maktovic,

Thanks for the response. However, I have no idea what the motherboard looks like or how to access it. Also, I don't understand the second suggestion. The CD/DVD drive is not a stand-alone so I don't see how I can connect it to a different sata port. One thing I should mention about the CD/DVD drive is that when I did the system recovery with NeoSmart, I did it with a USB drive. Without the USB drive in the port, it shows no CD drive. With the USB drive in, it shows CD Drive (D:)  U3 System but nothing happens when I insert a disk.


Your motherboard is one of these
http://upload.wikimedia.org/wikipedia/commons/d/dd/Micr...

It's where everything plugs in. Open the computer if you can (if it's in warranty, don't, otherwise you'll void warranty)
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March 21, 2014 5:28:31 PM

OK. Thanks. It's not under warranty, so when I open it how do I know what the audio device looks like and is supposed to connect?
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April 1, 2014 2:10:23 PM

It's been 10 days with no comments. Anybody able to help me with these issues?
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