Computer is stuck after connecting a new external HD

cynicoren · Mar 20, 2014

Hello,
Just bought a 3tb WD external drive, and connected it to my win7 machine. It seems that the computer is getting halted by this drive after a few minutes (about 20-30) the computer is not used. It the drive 100% since the computer runs well without it. When I play a game, the computer is ok. I thought maybe it's sleep mode, but sm is disabled both on comp and drive.

Please advise, what should I do ?

Thanks

danny2000 · Mar 20, 2014

if you can, try it on another computer to see if it is the drive that is defective.

officialexpert · Mar 20, 2014

cynicoren :

Restart your PC & then Connect External 3 TB Drive to back USB Connector,Avoid Front USB for this drive at least

.Waiting for your comments after you done

cynicoren · Mar 20, 2014

Does it make the drive defective? I ran self tests on it and it said it was ok.

officialexpert · Mar 20, 2014

cynicoren :

No this may make your Motherboard defective.Also Check Your Motherboard Supports USB 3.0.( IF your External drive using 3.0 ) :bounce:

cynicoren · Mar 20, 2014

officialexpert - did it a few times. I always connect ehd's to back USB's. What do you suggest to do next?

officialexpert · Mar 20, 2014

cynicoren :

Try with another 2 PC's of your Friend or Relative.If Same problem persist You Should Replace your External HDD. :bounce:

cynicoren · Mar 20, 2014

There was no problem with the drive and a different, XP operated computer for the last 2 hrs... Any ideas?

officialexpert · Mar 21, 2014

cynicoren :

1st see Windows Compatibility for your External Drive.It seems like It is Compatible with XP only. :bounce:

cynicoren · Mar 21, 2014

It says it's compatible with any windows from XP to 8 (and adds - compatibility may vary depending on user's hardware configuration and operating system)

officialexpert · Mar 21, 2014

cynicoren :

Which motherboard are you using for pc?

cynicoren · Mar 22, 2014

After further trial and error, I think I found the problem. I removed all the new WD software, and there are no halts. Thank you guys for time and effort.

officialexpert · Mar 22, 2014

cynicoren :

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