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Dell Inspiron 3847 with EVGA GeForce 560ti + Thermaltake TR2 600W (NOT WORKING!) (HELP!)

Tags:
  • Dell Inspiron
  • Graphics
  • Thermaltake
  • Geforce
  • Nvidia
Last response: in Graphics & Displays
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March 20, 2014 11:36:57 AM

I just bought a Dell Inspiron 3847 brand new from best buy. I also bought an Nvidia GeForce 560ti and a thermaltake TR2 600W PSU. I've correctly put both of these things inside my computer but i get no input on my monitor. I even put a Nvidia GT 610 in and that also has no input. The only way i have input is when i use my on-board graphics. Can someone help? I'm not sure whats going on. I don't know if my Motherboard can handle it... but it has a PCI x16 slot... HELP!

Computer is Stock currently.
Specs:
Intel i3-4130 Dual Core
8GB's of RAM
1TB hard drive.
CURRENTLY: 300W stock dell processor.

More about : dell inspiron 3847 evga geforce 560ti thermaltake tr2 600w working

March 20, 2014 11:38:52 AM

connect with the onboard graphics, install drivers for your 560ti then reboot and try using the 560ti for your video.
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March 20, 2014 11:56:52 AM

Go into the BIOS and make sure the PCI-E graphics is turned on and the integrated graphics is turned off.

Also, follow the suggestion for the drivers after you get a picture from the new video card:
1. Make sure you thoroughly remove all old video card drivers, if you have any installed.
2. Go to nvidia.com and get the latest drivers and install them.
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March 21, 2014 12:24:25 PM

KevinAr18 said:
Go into the BIOS and make sure the PCI-E graphics is turned on and the integrated graphics is turned off.

Also, follow the suggestion for the drivers after you get a picture from the new video card:
1. Make sure you thoroughly remove all old video card drivers, if you have any installed.
2. Go to nvidia.com and get the latest drivers and install them.



My BIOS is on Windows 8.1 and it says nothing about PCI slots.

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March 21, 2014 3:26:41 PM

Check which plug the monitor is connected to
Here's a quick thing to check: Make sure the monitor is plugged into the new video card's plugs, and not the onboard graphics plugs.


Use the BIOS to enable the new graphics card you bought
The BIOS occurs before Windows starts to boot. You will need to restart the computer and then press a certain key on the keyboard to get access to the BIOS (maybe DEL, maybe TAB, maybe F4 or F11 or F2). You have to do it quickly, before Windows starts up.

Unfortunately, I can't find a manual for your computer that deals with the BIOS, so if you need help, you will need to go to Dell support and ask them for step by step instructions on how to do the following four things:
1. How to access your BIOS.
2. How to disable the onboard graphics inside the BIOS.
3. How to enable the PCI Express graphics card inside the BIOS.
4. How to save those changes to the BIOS.
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March 21, 2014 6:38:52 PM

12935777,0,3104 said:
Check which plug the monitor is connected to
Here's a quick thing to check: Make sure the monitor is plugged into the new video card's plugs, and not the onboard graphics plugs.


Use the BIOS to enable the new graphics card you bought
The BIOS occurs before Windows starts to boot. You will need to restart the computer and then press a certain key on the keyboard to get access to the BIOS (maybe DEL, maybe TAB, maybe F4 or F11 or F2). You have to do it quickly, before Windows starts up.




I've entered my BIOS but it says absolutely NOTHING about my PCI Express slot or even On-Board Graphics.
I'm so confused right now. I want to try it again but everytime i install the PSU and GPU all my drivers get deleted and i get worried. I have no idea what to try anymore. The PSU and GPU run when i put them in, but they just have no input. I'm using a DVI to VGA adapter too.

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March 21, 2014 6:58:20 PM

Damienhamburger said:
I've entered my BIOS but it says absolutely NOTHING about my PCI Express slot or even On-Board Graphics.
I'm so confused right now. I want to try it again but everytime i install the PSU and GPU all my drivers get deleted and i get worried. I have no idea what to try anymore. The PSU and GPU run when i put them in, but they just have no input. I'm using a DVI to VGA adapter too.


1. BIOS
You could try contacting Dell chat to ask them how to change the graphics in the BIOS:
http://www.dell.com/support/contents/us/en/04/category/...

2. Don't use VGA
Maybe the DVI to VGA cable is the problem. It is possible that the plug on your video card does not support VGA (analog). If you can get a DVI-D cable, instead, that would be better. In fact, I always like to suggest that people never use VGA for any device (if they have the choice); the image quality is not as good and it may cause you problems.
You can buy DVI-D cables here for a decent price:
http://www.monoprice.com/Category?c_id=102&cp_id=10209

3. When you say your drivers get deleted, do you mean you can never get the drivers for your new video card to stay installed or work?
If so, then the reason for this is probably because the new video card is not working yet. Once we figure out how to get a picture using the new video card, the drivers should install fine.
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March 21, 2014 7:09:09 PM

Here are some ways to disable onboard graphics on older Dell models:
http://en.community.dell.com/support-forums/desktop/f/3...
I noticed that quite a few of them suggest actually disabling the onboard graphics in the device manager. I guess you could give that a try too.
Anyways, if using a DVI-D cable doesn't help, I really think you should contact Dell and ask them how to disable it for your model. It is quite possible that this is the cause of everything (the need to disable the onboard graphics somehow).
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March 21, 2014 7:09:35 PM

KevinAr18 said:
Damienhamburger said:
I've entered my BIOS but it says absolutely NOTHING about my PCI Express slot or even On-Board Graphics.
I'm so confused right now. I want to try it again but everytime i install the PSU and GPU all my drivers get deleted and i get worried. I have no idea what to try anymore. The PSU and GPU run when i put them in, but they just have no input. I'm using a DVI to VGA adapter too.


1. BIOS
You could try contacting Dell chat to ask them how to change the graphics in the BIOS:
http://www.dell.com/support/contents/us/en/04/category/...

2. Don't use VGA
Maybe the DVI to VGA cable is the problem. It is possible that the plug on your video card does not support VGA (analog). If you can get a DVI-D cable, instead, that would be better. In fact, I always like to suggest that people never use VGA for any device (if they have the choice); the image quality is not as good and it may cause you problems.
You can buy DVI-D cables here for a decent price:
http://www.monoprice.com/Category?c_id=102&cp_id=10209

3. When you say your drivers get deleted, do you mean you can never get the drivers for your new video card to stay installed or work?
If so, then the reason for this is probably because the new video card is not working yet. Once we figure out how to get a picture using the new video card, the drivers should install fine.


My friend brought over his HDMI mini and it didn't work either. My monitor is a Samsung and it only has a VGA or HDMI input in the back.

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Best solution

March 21, 2014 7:13:30 PM

Damienhamburger said:
My friend brought over his HDMI mini and it didn't work either. My monitor is a Samsung and it only has a VGA or HDMI input in the back.


So hdmi from your video card's hdmi port to your monitor?

Hmm... in that case, I really think you should try finding a way to disable the onboard graphics. I gave some details in my previous post (which you probably missed, since you were writing your reply at the same time :)  ).

This seems like the most likely cause at this point. It is definitely what I would focus on at this point, if it were my computer.
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March 21, 2014 7:19:11 PM

Alright, well i'm going to try it again guys. Wish me luck. I went into Device Manager and disabled Intel Hd4400. Ok here i go.
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March 21, 2014 8:41:43 PM

Damienhamburger said:
Alright, well i'm going to try it again guys. Wish me luck. I went into Device Manager and disabled Intel Hd4400. Ok here i go.

Just in case it didn't work....


Apparently a lot of people are having issues similar to yours with Dell computers. They simply won't recognize the new video card for some reason.
http://en.community.dell.com/support-forums/desktop/f/3...

A few people have reported success using some rather strange techniques:

Technique 1:
Someone claims they can get it to work if they have 1 monitor connected to integrated graphics, and 1 monitor connected to the video card (strange, I know).
Technique 2:
The second method is basically what deadmaufive suggested. Here are the details of what you need to do (as strange as the solution is):
http://en.community.dell.com/support-forums/desktop/f/3...
Here's what he did:
Quote:
I had to connect the monitor to the onboard video to load the driver for the new card, after that the system finally recognized the video card and was able to boot up with the dual monitors connected to the new card.



If at this point, if you cannot get it to work.


* Try updating your BIOS:
http://downloads.dell.com/published/Pages/inspiron-3847...

* Finally, call Dell or use the online chat... and if they can't fix it:
return the computer and get a different model or build your own (am I serious? yes, very much so :) )
... well, unless you think doing that would just more frustrating for you.
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March 21, 2014 9:07:35 PM

KevinAr18 said:
Damienhamburger said:
My friend brought over his HDMI mini and it didn't work either. My monitor is a Samsung and it only has a VGA or HDMI input in the back.


So hdmi from your video card's hdmi port to your monitor?

Hmm... in that case, I really think you should try finding a way to disable the onboard graphics. I gave some details in my previous post (which you probably missed, since you were writing your reply at the same time :)  ).

This seems like the most likely cause at this point. It is definitely what I would focus on at this point, if it were my computer.


Well i got the GeForce GT610 to work somehow, but the 560ti still doesn't. Does that help? Also i'm running on the 600W PSU so that's working correctly.
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March 22, 2014 4:59:09 PM

Damienhamburger said:
Well i got the GeForce GT610 to work somehow, but the 560ti still doesn't. Does that help? Also i'm running on the 600W PSU so that's working correctly.


Actually yes, that is a very big deal; it's good news. :) 

Ok, so there's two options left:
1. Maybe you did something wrong when installing the 560ti and didn't even realize it. (Sometimes you do everything right, but for some unknown reason you make a subtle mistake that causes it not to work. This probably happens to almost everyone who has ever installed parts in a computer. :)  )
2. Or... maybe the 560ti was broken before you even got it. Again, this is just something that happens from time to time; it doesn't necessarily mean the brand is no good.

So, try this:

1. First, let me ask. Did you connect both of the 6-pin PCI-E plugs from the power supply into the 560ti? This picture shows the two plugs I am referring to: http://images10.newegg.com/NeweggImage/productimage/14-...
The plugs that go into those two slots will look like this (6pin):
http://www.playtool.com/pages/psuconnectors/connectors....
or maybe even this (8 pin):
http://www.playtool.com/pages/psuconnectors/connectors....
(yeah, you can still use the 8-pin one ... just use 6 of the pins)
or maybe like this (6+2 pin):
http://www.playtool.com/pages/psuconnectors/connectors....

2. Next, try reinstalling the 560ti one last time. Then visually inspect it and see if the card is pushed all they way down into the PCI Express slot, both the power cables are plugged in tightly... and if everything seems installed right. If it doesn't work this time, maybe you should just consider that it is broken (DOA).

3. At this point, you can just go ahead and file an RMA and have them send you a replacment, or... if you have another computer you could put the video card in the other computer to see if it works. (BTW, I recommend using the RMA process with whoever you purchased it from instead of warranty claim... as that will probably be a lot easier.)
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