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Unable to connect Remote Desktop through mobile data connection.

Last response: in Networking
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Anonymous
March 20, 2014 4:34:37 PM

HI, I AM ABLE TO CONNECT RD FROM MY PHONE (GALAXY S3) TO MY OFFICE PC (WIN 8.1 PRO) WHEN I AM ON THE SAME WIFI CONNECTION HOWEVER IT WOULD NOT CONNECT IF I AM AWAY AND TRY TO USE THE MOBILE DATA NETWORK.

KINDLY ASSIST
March 20, 2014 4:43:49 PM

Some carriers have been known to block certain ports on mobile data connections, especially T-mobile. Have you tried it from a different Wi-Fi network to make sure you're not just locally connecting?
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March 20, 2014 4:55:45 PM

also are you sure your office PC has an IP address that can be seen from out side the local network ?

You would need to have a static IP address or at least be able to access your office PC from any workstation that is not on the local network.
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Anonymous
March 21, 2014 7:24:28 AM

How can i go about getting a static ip for the same?
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l
March 21, 2014 4:22:51 PM

How are you RDP to your office desktop from your phone? You can do it when both devices are on the same network, if you're outside of network you'll need VPN setup or using remote software such as Teamviewer, LogMeIn to able to control remote desktop.
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Anonymous
March 23, 2014 1:09:37 PM

RDP phone client over Android. no access to teamviewer
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Best solution

March 24, 2014 9:37:17 AM

Jaxem said:
Some carriers have been known to block certain ports on mobile data connections, especially T-mobile.


Anonymous said:
RDP phone client over Android. no access to teamviewer


With T-Mobile and Sprint you can Remote Desktop to your office computer via Teamviewer/TQS, this app supports iphone 4/5 (iOS 6/7) and Samsung Galaxy 3/4/Note2/Note3 smartphones (Android 4.2/4.3). I'm not sure about others carrier and smartphone brand, Teamviewer works on T-mobile/Sprint LTE because some of our IT personal are using it (not primary) and they're able to RD.
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