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Unable to update ATi/AMD Radeon 6490M mobile graphics drivers

Last response: in Graphics & Displays
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March 21, 2014 9:21:23 AM

Laptop: Samsung NP700Z5B-W01UB
OS: Windows 7 Home Premium
Graphics: Intel HD 3000 w/ switchable (not manually) AMD Radeon 6490M with 512MB DDR5

Recently I re-installed Windows on my laptop because the original installation, after about two years of use, just turned into nothing but a pain in my neck in almost every area of daily use - but the one way where the previous Windows install ran better than the new one is that all of my games ran fine. For whatever horrible reason, the "recovery" DVD containing Windows that came with my laptop did not include hardware-specific drivers for literally any of the hardware in the laptop. I did an entire backup of the old hard drive so it didn't take extremely long for me to find drivers for my built-in wireless card in order to access the internet and download the rest of the drivers.

Now, the problem that I'm having is that I loaded up a video game, Total War: Rome II, and it ran absolutely horribly.. basically unplayable. I wondered if it was the game itself, so I opened Call of Juarez Gunslinger and this also ran horribly on the lowest settings. So I download the driver downloader from AMD's website and it gives me an error along the lines of not installing because I am required to get the drivers from my laptop manufacturer's website - but the problem is that these drivers are from February 2012... If you need to know exactly what the error says let me know.

I ended up finding an old, out-of-date (but not as out of date as the one from Samsung) driver installer lying around somewhere from my last Windows install (I think it was downloaded before AMD used this "AMD driver downloader" tool and just gave you the actual driver installer straight-up) that actually ended up speeding up those games, but now there are some newer games that run like crap and it makes me wonder if the latest and greatest drivers would help out at all.

Another weird thing is that in my previous Windows install, GPU-Z was able to show all of the different GPU sensors for my Radeon, but now it has static numbers for everything that do not change at all... With switchable graphics, it would be inactive until I load up a game, then I could see the GPU clock, load and temperature go up and fluctuate as I played. Not anymore.

TL;DR - AMD's driver downloader will not work and forces me to go to the manufacturer's website, whose newest driver is from February 2012. Is there any way at all that I can install a newer graphics driver?
a b \ Driver
a b À AMD
a c 222 D Laptop
March 21, 2014 10:16:01 AM

Laptop video drivers are almost always supported by the laptop vendor, not the chip maker, because laptop vendors make modifications for power management and some other tweaks (using switchable video for example).

Make sure you have the BIOS updated and Chipset drivers installed along with the video drivers. Also run Windows Update to make sure you have the latest DirectX and video fixes.
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March 21, 2014 11:23:56 AM

hang-the-9 said:
Laptop video drivers are almost always supported by the laptop vendor, not the chip maker, because laptop vendors make modifications for power management and some other tweaks (using switchable video for example).

Make sure you have the BIOS updated and Chipset drivers installed along with the video drivers. Also run Windows Update to make sure you have the latest DirectX and video fixes.


Yeah everything is up-to-date from the manufacturer's side, and I also stay up-to-date on Windows Updates :-)
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