Solved

AMD Graphics Card Issue

Hard Drive Capacity:
1000GB

Graphics:
4096MB ATI RADEON HD R9 290 HDMI, DVI
Processor Type:
INTEL QUAD CORE 4430
USB:
USB 2.0 X 6 - 2 X USB 3.0
Processor Speed:
3.2 GHZ
PSU:
Powercool X-Viper 750W 80+ Bronz
Memory:
8GB DDR3
OS: Windows 8.1


There are my specs now here is the issue i'm having. So the graphics is showing up as Intel HD graphics on display adapters in device manager and the radeon one does not show up at all. I have installed adm cataylse which doesn't go on to install control center. Am i doing something wrong here do i need to activate it or something. i'm very new at this. I messaged the company i bought it off from ebay and he says its 100% a driver issue. Is that the case issue is if it is how the hell do i get a driver for it if to get the driver the computer needs to detect a graphics card there. Help needed urgently!!
39 answers Last reply Best Answer
More about amd graphics card issue
  1. yes he may be right, have you downloaded the drivers from the internet? 14.2beta?
  2. In your BIOS settings, have you disabled the integrated video (switching to "PCI-E")?

    Casey
  3. Yes i have so i downloaded AMD_Catalyst_14.3_Beta_V1.0_Windows_B22_March12 - I've installed it so i have a bunch of files in a file called AMD i've manually installed all the ones that i can after doing all that still no change
  4. thats strange hmm.
  5. Yes on the BIOS i got to by restarting and pressing F2 its on PCI instead of onboard graphics
  6. PCI-E not pci.
  7. One minute i'll check give me 2mins
  8. I've just checked it is PCI Express
  9. ok. so is your monitor plugged to onboard or video card?
  10. I'm not sure how can i tell the difference?
  11. ........ is your monitor plugged to the video card or the motherboard?
  12. It was plugged into the motherboard. However when i take the cable out and move it into the video card slot i get no signal
  13. I'm using a DVI cable
  14. AHA so that explains. the reason why you didnt see your drivers it was because the mobo detected that your using the onboard graphics.
  15. If you're getting the no signal try re-seating the ram.
  16. Re seating the ram? Can you dumb that down to novice terms please
  17. So right when you plugged the monitor to your graphics card you get no-signal?
  18. So i taken the dvi cable out of the motherbaord slot ad moved it into the video card slot the dvi cable has stayed in the monitor at all itmes when removing it from the MB slot to the VC slot no signal comes. What i've done now is put a vga into the MB slot so take i can continue to troubleshoot with you. So as it stands i have the DVI cables in the video card slot and a vga cable in motherboard slot
  19. Best answer
    turn off pc plug the monitor back to the video card and take out all ram and put it back in and see if you get signal.
  20. okay this wil take 5min
  21. Right so i took the ram out and put it back in. Took the dvi cable out and put it back in still no signal. I must add my computer has 3 dvi slots does that mean 2 are for the video card?
  22. yes those 2 are for the video card. are the 8pin connected the the video card?.
  23. So i had it custom made on ebay i didn't do itm yself how do i check if thats the case i've got it open whilst its on now. the fan for the GC is spinning fine
  24. Here's a picture if this helps?
  25. hmm everything is properly fine.

    with the monitor plugged to the video card turn off the pc take out the Sliver battery (Shaped like a coin) for 30 seconds and put it back in power it up and see if you get a signal.
  26. I can't find this silver battery
  27. its right ontop of the video card the small round silver battery
  28. How do I take it our I don't want to break it
  29. you wont brake it, use a flat-head screwdriver or a knife and take it out.
  30. You mean like pry it off is there a big chance this will work I really don't want to do it
  31. not the biggest chance, its impossible it should detect the gpu without doing such steps there is something not right its either not detecting the gpu or the gpu is just faulty.
  32. hey, umm whats your motherboard? you might need a bios update.
  33. OS Name Microsoft Windows 8.1 Pro
    Version 6.3.9600 Build 9600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name CHRIS-PC
    System Manufacturer To Be Filled By O.E.M.
    System Model To Be Filled By O.E.M.
    System Type x64-based PC
    System SKU To Be Filled By O.E.M.
    Processor Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz, 3001 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. P1.40, 9/9/2013
    SMBIOS Version 2.7
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer ASRock
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.3.9600.16384"
    User Name Chris-PC\CHRIS-PC\Chris
    Time Zone Pacific Daylight Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 6.93 GB
    Available Physical Memory 4.87 GB
    Total Virtual Memory 8.68 GB
    Available Virtual Memory 6.41 GB
    Page File Space 1.75 GB
    Page File C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes
  34. i understand its ASrock but i need the model.
  35. how do i find that out
  36. H81M-HDS/M/ASRK
  37. so your bios is P1.40 the latest P1.60 here

    66.226.78.22/downloadsite/bios/1150/H81M-HDS(1.60)ROM.zip

    Tutorial:http://www.asrock.com/support/BIOSUI.asp?cat=BIOS8
  38. Done that still no luck
  39. i would return the card last resort sorry pal.
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