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AMD Graphics Card Issue

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  • Graphics
Last response: in Graphics & Displays
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March 22, 2014 1:30:15 PM

Hard Drive Capacity:
1000GB

Graphics:
4096MB ATI RADEON HD R9 290 HDMI, DVI
Processor Type:
INTEL QUAD CORE 4430
USB:
USB 2.0 X 6 - 2 X USB 3.0
Processor Speed:
3.2 GHZ
PSU:
Powercool X-Viper 750W 80+ Bronz
Memory:
8GB DDR3
OS: Windows 8.1



There are my specs now here is the issue i'm having. So the graphics is showing up as Intel HD graphics on display adapters in device manager and the radeon one does not show up at all. I have installed adm cataylse which doesn't go on to install control center. Am i doing something wrong here do i need to activate it or something. i'm very new at this. I messaged the company i bought it off from ebay and he says its 100% a driver issue. Is that the case issue is if it is how the hell do i get a driver for it if to get the driver the computer needs to detect a graphics card there. Help needed urgently!!

More about : amd graphics card issue

March 22, 2014 1:35:18 PM

yes he may be right, have you downloaded the drivers from the internet? 14.2beta?
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March 22, 2014 1:37:31 PM

In your BIOS settings, have you disabled the integrated video (switching to "PCI-E")?

Casey
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March 22, 2014 1:38:56 PM

Yes i have so i downloaded AMD_Catalyst_14.3_Beta_V1.0_Windows_B22_March12 - I've installed it so i have a bunch of files in a file called AMD i've manually installed all the ones that i can after doing all that still no change
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March 22, 2014 1:39:29 PM

thats strange hmm.
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March 22, 2014 1:41:53 PM

Yes on the BIOS i got to by restarting and pressing F2 its on PCI instead of onboard graphics
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March 22, 2014 1:45:22 PM

One minute i'll check give me 2mins
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March 22, 2014 1:47:44 PM

I've just checked it is PCI Express
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March 22, 2014 1:48:50 PM

ok. so is your monitor plugged to onboard or video card?
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March 22, 2014 1:49:37 PM

I'm not sure how can i tell the difference?
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March 22, 2014 1:52:00 PM

........ is your monitor plugged to the video card or the motherboard?
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March 22, 2014 1:56:42 PM

It was plugged into the motherboard. However when i take the cable out and move it into the video card slot i get no signal
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March 22, 2014 1:57:38 PM

I'm using a DVI cable
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March 22, 2014 1:59:39 PM

AHA so that explains. the reason why you didnt see your drivers it was because the mobo detected that your using the onboard graphics.
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March 22, 2014 2:00:27 PM

If you're getting the no signal try re-seating the ram.
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March 22, 2014 2:02:02 PM

Re seating the ram? Can you dumb that down to novice terms please
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March 22, 2014 2:03:24 PM

So right when you plugged the monitor to your graphics card you get no-signal?
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March 22, 2014 2:06:02 PM

So i taken the dvi cable out of the motherbaord slot ad moved it into the video card slot the dvi cable has stayed in the monitor at all itmes when removing it from the MB slot to the VC slot no signal comes. What i've done now is put a vga into the MB slot so take i can continue to troubleshoot with you. So as it stands i have the DVI cables in the video card slot and a vga cable in motherboard slot
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Best solution

March 22, 2014 2:07:54 PM

turn off pc plug the monitor back to the video card and take out all ram and put it back in and see if you get signal.
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March 22, 2014 2:09:37 PM

okay this wil take 5min
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March 22, 2014 2:22:35 PM

Right so i took the ram out and put it back in. Took the dvi cable out and put it back in still no signal. I must add my computer has 3 dvi slots does that mean 2 are for the video card?
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March 22, 2014 2:26:54 PM

yes those 2 are for the video card. are the 8pin connected the the video card?.
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March 22, 2014 2:29:12 PM

So i had it custom made on ebay i didn't do itm yself how do i check if thats the case i've got it open whilst its on now. the fan for the GC is spinning fine
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March 22, 2014 2:32:35 PM

Here's a picture if this helps?
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March 22, 2014 2:38:50 PM

hmm everything is properly fine.

with the monitor plugged to the video card turn off the pc take out the Sliver battery (Shaped like a coin) for 30 seconds and put it back in power it up and see if you get a signal.
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March 22, 2014 2:46:17 PM

I can't find this silver battery
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March 22, 2014 2:48:54 PM

its right ontop of the video card the small round silver battery
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March 22, 2014 2:50:51 PM

How do I take it our I don't want to break it
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March 22, 2014 2:53:41 PM

you wont brake it, use a flat-head screwdriver or a knife and take it out.
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March 22, 2014 3:00:36 PM

You mean like pry it off is there a big chance this will work I really don't want to do it
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March 22, 2014 3:03:40 PM

not the biggest chance, its impossible it should detect the gpu without doing such steps there is something not right its either not detecting the gpu or the gpu is just faulty.
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March 22, 2014 3:20:07 PM

hey, umm whats your motherboard? you might need a bios update.
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March 22, 2014 3:23:01 PM

OS Name Microsoft Windows 8.1 Pro
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CHRIS-PC
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz, 3001 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P1.40, 9/9/2013
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASRock
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.16384"
User Name Chris-PC\CHRIS-PC\Chris
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 6.93 GB
Available Physical Memory 4.87 GB
Total Virtual Memory 8.68 GB
Available Virtual Memory 6.41 GB
Page File Space 1.75 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
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March 22, 2014 3:26:30 PM

i understand its ASrock but i need the model.
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March 22, 2014 3:31:40 PM

how do i find that out
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March 22, 2014 3:33:59 PM

H81M-HDS/M/ASRK
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March 22, 2014 3:45:45 PM

Done that still no luck
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March 22, 2014 3:49:00 PM

i would return the card last resort sorry pal.
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