Acer laptop stuck in boot loop

thdarkshadow · Mar 24, 2014

the laptop is an acer m5-581T and it is running windows 8.1. It was running just fine the other day then all of a sudden after I turned it off it started going in a boot loop. What is happening is when I try to boot it up it goes to a screen that says your pc has run into a problem and needs to reboot. then it starts to reboot and does the exact same thing again over and over. I have done quite a bit with computers but I'm not sure what to do now.
any help would be appreciated,
thanks

dodger46 · Mar 24, 2014

thdarkshadow :

Need a Recovery Drive. If your Desktop has Windows 8.1, type 'Recovery ' at the Start Screen and choose 'Create a Recovery Drive'. You'll require a small USB pendrive.
Boot from the USB drive and proceed via Troubleshoot/Advanced Options to CMD prompt and try sfc /scannow
or try System Restore or boot into Safe Mode with Networking if SFC finds corrupt files and can't fix them. (In which case from elevated CMD prompt Dism /Online /Cleanup-Image /RestoreHealth (Observe spaces before /)

Re-run SFC

thdarkshadow · Mar 24, 2014

I tried the SFC thing and it says "windows resource protection could not start the repair service."

Edit: and I tried the system restore but my brother (who owns the laptop) never created a restore point...

dodger46 · Mar 24, 2014

thdarkshadow :

Restore points are normally created automatically after events like updates. Did you get into Safe Mode? Actually it's beginning to look like a Hard Drive problem. Need another bootable diagnostic
http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/
This will tell you if you need another drive..

thdarkshadow · Mar 24, 2014

The hard drive is not recognized so that's the problem. Thanks for your help. I'll replace it as soon as I can. Again thanks for the help!

dodger46 · Mar 25, 2014

thdarkshadow :

I fear that unless you created a full backup for the Laptop, your problems have only just begun!

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