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Acer laptop stuck in boot loop

the laptop is an acer m5-581T and it is running windows 8.1. It was running just fine the other day then all of a sudden after I turned it off it started going in a boot loop. What is happening is when I try to boot it up it goes to a screen that says your pc has run into a problem and needs to reboot. then it starts to reboot and does the exact same thing again over and over. I have done quite a bit with computers but I'm not sure what to do now.
any help would be appreciated,
thanks
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  1. thdarkshadow said:
    the laptop is an acer m5-581T and it is running windows 8.1. It was running just fine the other day then all of a sudden after I turned it off it started going in a boot loop. What is happening is when I try to boot it up it goes to a screen that says your pc has run into a problem and needs to reboot. then it starts to reboot and does the exact same thing again over and over. I have done quite a bit with computers but I'm not sure what to do now.
    any help would be appreciated,
    thanks

    Need a Recovery Drive. If your Desktop has Windows 8.1, type 'Recovery ' at the Start Screen and choose 'Create a Recovery Drive'. You'll require a small USB pendrive.
    Boot from the USB drive and proceed via Troubleshoot/Advanced Options to CMD prompt and try sfc /scannow
    or try System Restore or boot into Safe Mode with Networking if SFC finds corrupt files and can't fix them. (In which case from elevated CMD prompt Dism /Online /Cleanup-Image /RestoreHealth (Observe spaces before /)

    Re-run SFC
  2. I tried the SFC thing and it says "windows resource protection could not start the repair service."

    Edit: and I tried the system restore but my brother (who owns the laptop) never created a restore point...
  3. Best answer
    thdarkshadow said:
    I tried the SFC thing and it says "windows resource protection could not start the repair service."

    Edit: and I tried the system restore but my brother (who owns the laptop) never created a restore point...


    Restore points are normally created automatically after events like updates. Did you get into Safe Mode? Actually it's beginning to look like a Hard Drive problem. Need another bootable diagnostic
    http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/
    This will tell you if you need another drive..
  4. The hard drive is not recognized so that's the problem. Thanks for your help. I'll replace it as soon as I can. Again thanks for the help!
  5. thdarkshadow said:
    The hard drive is not recognized so that's the problem. Thanks for your help. I'll replace it as soon as I can. Again thanks for the help!

    I fear that unless you created a full backup for the Laptop, your problems have only just begun!
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