Brand new computer, crashing with and without BSOD

Lamorak117 · Mar 25, 2014

I just built a brand new computer and here's the parts list: http://pcpartpicker.com/p/3gcCD. I'm really frustrated and could use some help. The computer hasn't even been running for a couple hours and it's already crashing to the point where I have to do a hard reboot or the computer reboots by itself. If I'm just browsing the internet, it'll just completely lock up and I have to do a hard reset. If I try to play a computer game, I get a bsod after a couple minutes and the computer reboots itself. I would really appreciate any help

Onus · Mar 25, 2014

That could be an overheating problem. Check your temps. Is anything overclocked? If so, back it down to stock for testing.
Test your RAM using memtest86+.

Lamorak117 · Mar 25, 2014

Onus :

I've never used memtest before but it was about halfway through test 8 and the computer rebooted. Is that normal? I'm not overclocking either. But the temps for the mobo I got: 26, 36, and 31 C. For the CPU I got 31.5 C, and for the GPU I got 32 C.

Onus · Mar 25, 2014

Those temps are fine. The PC should not reboot in the middle of testing. Test one stick at a time; one may be bad. If one is, you will likely need to return the entire kit though.

Lamorak117 · Mar 25, 2014

Onus :

Sorry about the stupid question but I'm about to test the sticks, one stick at a time and I was wondering, if the computer reboots during the test, does that mean that particular stick is bad?

Onus · Mar 25, 2014

If it reboots during a test of one stick, but not of the other, possibly. I would repeat the test using the other RAM slot on your motherboard too, to see if it is that.

Lamorak117 · Mar 25, 2014

Onus :

So I'm running memtest right now but I tested it with one stick and got a whole bunch of errors. I'm testing with the other stick now in the same slot and things seem to be fine. Does that mean that one stick is bad and I should just exchange both of them? I really appreciate your help by the way.

Onus · Mar 25, 2014

Since you bought them as a 2x4GB kit, you may need to return both sticks. You'd want a matched set anyway. Contact Amazon (or the actual seller, if not Amazon) for their RMA requirements.

Lamorak117 · Mar 25, 2014

Onus :

Alright sounds perfect. Thanks so much for your help!

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