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when I downgrade my desktop from windows 7 to windows 8, I cant get past the "set up windows" screen because the keyboard and

Last response: in Windows 8
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March 25, 2014 7:05:17 PM

Brand new HP 500-214 running windows 8.1. I changed the uefi settings and disabled secure boot, win7 goes through the normal install, then when I am to choose country, time, and keyboard layout, neither the mouse nor keyboard work, so I'm unable to finish installing. Please help!

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March 26, 2014 12:08:56 AM

Was it USB mouse+KB? You might want to try using PS2 KB. Or go to BIOS setting make sure your all USB port is active when booting.
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March 26, 2014 12:27:40 AM

Araisi said:
Was it USB mouse+KB? You might want to try using PS2 KB. Or go to BIOS setting make sure your all USB port is active when booting.


It was USB, but I don't have access to a PS2 keyboard, nor have time to order one, unfortunately. I checked all the BIOS settings though, that was the first thing I tried. I also had the necessary drivers already on the flash drive I booted from, hoping it would fix it.
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March 28, 2014 3:46:24 PM

They are not USB 3 ports are they? If so, they won't work, and you will have to plug into USB 2 ports if available.
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March 29, 2014 9:16:57 PM

Nope, thought of that too, tried the 2.0's that were on the back of the tower, still no good
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