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PC crash during online game.

Last response: in Graphics & Displays
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March 25, 2014 7:28:34 PM

System Specs are 1st

Motherboard - Asus Z87-Pro (v-edition)
PSU - Thermaltake 850W EVO_BLUE 2.0
CPU - i7 4770K (not overclocked)
CPU Cooler - Corsair Hydro Series H100i
RAM - Corsair Vengeance CMZ16GX3M2A1600C10B 16GB (2x8gb)
Storage - Samsung 840 EVO 250GB SSD (windows 7 Ultimate - SP 1)
Optical - ASUS 24X DVD Burner (Model DRW-24B1ST/BLK/B/AS)
Graphics Card - ASUS GTX780-DC2OC-3GD5 Graphics card - 3 GB - GDDR5 SDRAM
Wireless adaptor - TP-LINK TL-WDN4800
Case - NZXT Phantom Enthusiast Full Tower with 4 fans (200mx1 intake, 120mmx2 intake, 120mmx1 outtake)


All items are less than 30 days old, this is my 1st build. I use coretemp, realtemp and hwid monitor for temp monitoring.

The crash causes an instant restart with no blue screen error given, and minimal data in event viewer about the error, saying its most likely a power failure as if i unplugged the machine. i thought it might be my graphics card so i did some benchmarking.

So i was wondering what are some good programs to test my graphics card? I am currently using furmark 1.13.0.0 and unigine valley benchmark 1.0. I have run the burn-in test from furmark 2x in a row, and unigine valley benchmark 1.0 for 30 minutes. and my pc did not crash one time under the stress of any program. my temp for cpu is mid 30c and max ever was 51c. my temp for gpu is 40c and max was 64c. from my knowledge the temps are fine. which leads me to my next question, what could cause my game to crash while playing online? I was able to play the game on low settings with no crash, but when i tried to play on high settings i get a crash, sometimes instantly and sometimes after hours of play. im very confused and frustrated at this point, and very unsure of my next step.The game is Tera Rising.

EDIT: so i was running the unigine valley benchmark 1.0 for about 45 minutes, and i did get the same crash, my temp at the time of crash was 64c, this is not high enough for an overheat. so my next question would be, is my power supply failing? how can i test for psu failure? the rig operates fine under normal use and only crashes when loaded down with intense graphics.

More about : crash online game

a b Ĉ ASUS
a b U Graphics card
March 26, 2014 5:05:57 AM

If it's just "Shutting down" and not blue screening, it sounds like the power supply is bad. The only immediate test that comes to mind is, try another power supply and stress test it like you have been. But yeah, that's the only thing that comes to mind. Your temps are completely normal (and actually a bit low on the GPU side, kudos to that ASUS Cooler)

Worse case scenario is nothing is different and you return the recently-purchased PSU and we try something else, but, that's where the problem definitely seems to be.

That being said, double check all your power supply connections are snug and tight too. Make sure the PCIE connectors on your graphics card aren't loose, and the 4 or 8 pin connector near the CPU is snug.
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March 26, 2014 11:10:44 AM

CraigN said:
If it's just "Shutting down" and not blue screening, it sounds like the power supply is bad. The only immediate test that comes to mind is, try another power supply and stress test it like you have been. But yeah, that's the only thing that comes to mind. Your temps are completely normal (and actually a bit low on the GPU side, kudos to that ASUS Cooler)

Worse case scenario is nothing is different and you return the recently-purchased PSU and we try something else, but, that's where the problem definitely seems to be.

That being said, double check all your power supply connections are snug and tight too. Make sure the PCIE connectors on your graphics card aren't loose, and the 4 or 8 pin connector near the CPU is snug.


i suspected it might be the power supply. but i will open a new thread in the proper forum. thanks. still accepting any ideas about the issue, also i replaced the graphics card and my memory and im still getting the same crash. testing memory tonight and gonna get a new power supply soon.

my psu has 4x6+2 connectors in the form of 2 modular wires each with 2x6+2. is it possible that my wire is not delivering the full power i need? should i use 1 wire with 1x6+2 connector and the other wire with 1x6 connector? using both wires from my power supply but only 1 connector from each? would that make any difference.
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Best solution

a b Ĉ ASUS
a b U Graphics card
March 26, 2014 12:00:22 PM

It *shouldn't*, but you could certainly try it. It definitely sin't your video card. Your memory would most likely blue-screen if it was a memory problem, not just restart, and would definitely leave an error about it in your error log other than "loss of power". RAM fails fairly obviously. Video cards tend to artifact, or just throttle themselves if they aren't working properly. Power loss is almost always power supply, with some rare exceptions being motherboard failures - I once had an MSI motherboard that would shut off all my peripherals (monitor, keyboard/mouse, etc.) but leave the computer on, and you couldn't recover any of them, or restart the computer, without unplugging it from the back and plugging it back in. Drove me nuts.
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