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Constantly getting WHEA_UNCORRECTABLE_ERROR on newly built system.

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March 26, 2014 10:07:29 AM

My system consists of the following
AMD Athlon X4 760K CPU:
MSI A78M-E35 Motherboard:
Radeon R7 260X:
8GB Crucial Ballistix Sport RAM (i got these x2 4 GB Ram set)
1TB Western Digital Caviar Blue
430W Corsair CX430M PSU:
Rosewill Line-M Case:
OS - Windows 8.1 System Builder:
Optical Drive - Lite-On DVD Burner:

It has been running fine for like the past two weeks now its getting errors could be BIOS update?
March 26, 2014 11:51:23 AM

Well i know it isnt my RAM and it isnt Hard Disk cause i ran diagnosticts on both of them my BIOS version is 30.0 and the newest is 30.3 which came out a few days ago.
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March 26, 2014 11:59:30 AM

What are you using for your diagnostics?
Are you overclocking? This error is very common on overclocked systems.
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March 26, 2014 12:09:27 PM

I used the Windows hard drive diagnostics tool and nope i haven't overclocked i don't know how to :) 
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March 26, 2014 12:15:01 PM

And i looked in the event viewer and the only critical event is this Kernel-Power task 63 thing.
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March 26, 2014 3:16:48 PM

ex_bubblehead said:
What are you using for your diagnostics?
Are you overclocking? This error is very common on overclocked systems.


The event viewer said a critical event has occured and tat it was Kernel-Power task 63
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March 26, 2014 5:16:16 PM

Cradex said:
I used the Windows hard drive diagnostics tool and nope i haven't overclocked i don't know how to :) 

Windows built-in diagnostics are equivalent to the "idiot lights" on the dashboard of your car. By the time they light up the damage is done.

Your power supply may be marginal. Only swapping it out for another will eliminate it as a possible source.

Download Memtest86 ( http://www.memtest86.com/ ), burn to CD, boot said CD, and run no fewer than 3 complete test cycles on your RAM using the following test protocol:

1. Each stick individually in each slot.
2. Pairs of sticks, swapping order and slots between tests (eg. stick 1 in slot one & stick 2 in slot 2, then stick 2 in slot 1 and stick 1 in slot 2. Repeat for slots 3&4)

This will take considerable time. Do not skimp here, test thoroughly, we want to eliminate as many RAM problems as possible.

The problem may also be heat related, due to improper application of thermal compound or a poor job of installing the heatsink. Remove the heatsink, remove all existing thermal compound from both the heatsink and CPU (use isopropyl alcohol), then reapply thermal compound (a rice grain size bit in the middle of the CPU heat spreader is more than enough). Press the heatsink down onto the CPU, and while applying a little pressure, gently twist the heatsink side to side a couple of times to spread the compound, then secure the heatsink (do not remove it to check your work or you will have to start over).



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