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World Warcraft freezes due to video and grafic issues

Last response: in Graphics & Displays
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March 26, 2014 10:34:30 AM

I play world of warcraft a lot and hubby got me a new alienware PC Alienware X51 R2 . I have contacted Blizzard who states my drivers are all up to date and the graphic card is compatible.The issue I have is in a raid I will freeze up at least one time per raid. I can hear stuff in the background and then the game stops responding. I can do a ctr * alt * delete and end game and reload it and be back in the raid within 30 sec maybe 40. So am not sure what is doing it. This is a new pc and they said they can no longer help me because it is beyond there tech knowledge.

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March 26, 2014 11:36:51 AM

If you are on a 64bit machine I think they have a 64-bit executable. It's worth a shot.
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March 26, 2014 11:36:57 AM

There are several versions of that model what CPU does it have and how much RAM and what VGA card is it using?

I used to have the same problem until I rebuilt my system with a better CPU. In the mean time I'd go into the settings in the game and turn everything down under graphic settings. If you need to reload your game during a RAID just hit Alt-F4 it will take you to the desktop and you can reload the game quicker.
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March 26, 2014 12:02:24 PM

Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Clock Speed 3.4Ghz
L2 Cache Size 512


Available Memory 36.35 %
Page File Size 12,116.2MB
Available Page File 55.40 %
Virtual Memory 12,116.2MB
Available Virtual Memory 41.06 %
DIMM1 4,096.0MB
DIMM2 2,048.0MB

HARDWARE
Type Description
DVD/CD-ROM Drives HL-DT-ST DVD+-RW GA50N SCSI CdRom Device
Disk Drives ATA WDC WD10EZEX-75Z SCSI Disk Device
Display Adapters NVIDIA GeForce GTX 645 Intel(R) HD Graphics 4400
IDE ATA/ATAPI Controllers
Keyboards,Mice & Pointing Devices HID-compliant mouse HID-compliant mouse
Monitors AOC 2757M Default Monitor
Sound Devices NVIDIA High Definition Audio Realtek High Definition Audio Intel(R) Display Audio USB Audio Device NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
USB Controllers Intel(R) USB 3.0 eXtensible Host Controller Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #1 - 8C26 Intel(R) 8 Series/C220 Series USB Enhanced Host Controller #2 - 8C2D
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March 26, 2014 12:03:14 PM

Computer ModelAlienware X51 R2
BIOS VendorAlienware
BIOS VersionALWARE - 1072009
BIOS Date9/25/2013
OS VersionMicrosoft Windows 7 Home Premium
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March 26, 2014 12:09:48 PM

You could be running out of available RAM, or the different sized modules could be causing issues, Alienware assembled this PC? Not sure why they would offer different sized RAM modules. If the RAM is taxed and it has to go to the Page File that will cause a major slow down. All those setting reports are a bit confusing to me, if you had available RAM I am not sure why you would have usage shown at the page file.
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March 26, 2014 4:58:21 PM

An Intel i3 should be fine I've built gaming machines for WOW with those and they have never had an issue like your getting. The RAM is a little troubling having 2 different size RAM sticks is something I would expect from a novice builder not a established gaming OEM. Most gamers run about 8GB but 6GB should be okay for WOW unless they are also different timing as well as size. That would cause the system to slow down while it dealt with the difference. The video card has under 600 cuda cores so it would perform less then a 650 Ti but better then a 650. Not too bad but don't expect to have your settings running on high. Nothing jumps out at me as a problem that could be causing this. Maybe a corrupted Windows file could be causing this issue, you could try rolling it back to a time before this started happening or put your windows disk in and do a repair on your O/S partition.

Are you using the 64 bit version of WOW? Are you running a good Malware program like Malwarebytes or Spybot Search & Destroy? What Anti Virus program are you using?
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March 26, 2014 5:02:59 PM

play with all your addons disabled (pain in the arse) but thats what causes almost all wow crashes. Re enable them one at a time to see where the issue is. Make sure they are up to date (5.4)
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March 26, 2014 6:47:15 PM

The pc was brand new that day I loaded wow and went in to LFR with 4 addon and freeze.. So i took addons off and still freeze :( 
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March 26, 2014 7:27:09 PM

Uninstall and reinstall WoW (major pain in the arse I know). If that doesnt work you should called your alienware support, it shouldnt be happening.

There is also a repair tool in the menu of the launch window.

I'm a big wow player btw, the game is very hardware frendly. If the freeze isnt down to a bad install or addon, its got to be the hardware.

edit: one other thing to check is, if your pc is new, is the crap that comes installed on it. crap anti virus, firewalls... any other stuff like that. Close it down/uninstall it.
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March 26, 2014 10:28:28 PM

DId that on Monday I did a fresh install of it all. was a pain but wanted see if worked. No still froze up. I did however just now do a flex with the guild and settings are on good. We did SOO 1 took over 2 hrs and I had a few spots where it was all nubers all over place and I thought I would freeze up but I didn't. So in Flex there was 15 of us and I didn't freeze.
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March 26, 2014 10:30:01 PM

Nope hubby got it for me and I requested NO NORTON CRAP..... Just simple software not even anti virus which I have free AVG. and getting spy bot now :) 
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