Hello everyone, I could use your help. So, for about the past month I've been trying to diagnose my friends PC issues. He's been getting random restarts which show as BSODs in Who Crashed.
Here is the dump analysis:
On Mon 3/17/2014 3:44:56 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\031614-36317-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8008ED3028, 0xB4800000, 0x40E0F)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Here are his specs:
Asus M5A99FX Pro R2.0
AMD FX-8350
Corsair Vengeance 1600 8gb
MSI Radeon HD 7870 Twin Frozr 2gb
Corsair TX 850w
(running Windows 7 Pro x64)
I have done the following (in this order) to try and solve his issue, to no avail:
- Updated Windows and all drivers to latest versions
- Reset bios to optimized defaults
- Checked temperatures & voltages (nothing unusual)
- Swapped all parts except the motherboard and CPU
- Sent the motherboard to Asus and received a new one
- Tested memory with Memtest (for 10 passes / No errors reported)
- Tested HDD with Parted Magic ( Extended test / no errors)
- Tested CPU with Prime95 (for 18 hours / no errors / CPU did get up to 71 C)
- Tested GPU with Furmark (for 1 hour / no artifacts or restarts / GPU never went past 58 C)
Please help!
Here is the dump analysis:
On Mon 3/17/2014 3:44:56 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\031614-36317-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8008ED3028, 0xB4800000, 0x40E0F)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Here are his specs:
Asus M5A99FX Pro R2.0
AMD FX-8350
Corsair Vengeance 1600 8gb
MSI Radeon HD 7870 Twin Frozr 2gb
Corsair TX 850w
(running Windows 7 Pro x64)
I have done the following (in this order) to try and solve his issue, to no avail:
- Updated Windows and all drivers to latest versions
- Reset bios to optimized defaults
- Checked temperatures & voltages (nothing unusual)
- Swapped all parts except the motherboard and CPU
- Sent the motherboard to Asus and received a new one
- Tested memory with Memtest (for 10 passes / No errors reported)
- Tested HDD with Parted Magic ( Extended test / no errors)
- Tested CPU with Prime95 (for 18 hours / no errors / CPU did get up to 71 C)
- Tested GPU with Furmark (for 1 hour / no artifacts or restarts / GPU never went past 58 C)
Please help!
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