ntoskrnl.exe and ntkrnlmp.exe BSODs (Same bugcheck code)

Toggle sidebar Toggle sidebar
R

RabbitsTachi

Distinguished
Mar 27, 2014
51
0
18,530
I've just replaced my HDD and now I'm having problems. Two BSODs in a row.

According to WhoCrashed:

This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960000AF366, 0xFFFFF88003AF85F0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF960000AF366, 0xFFFFF88003AF85F0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Any ideas? Thank you.
 
Solution
Tom Tancredi
YEP if you have no BIOS most likely firs tchekc replace PSU, then your lookign at breakign down the system and breadboarding to determine which part (CPU, RAM, Mobo, GPU) is bad

At this point I wouldn't waste the money. Consider if you get a new PSU ($90) what are you potentially fixing? A system that isn't worth the investment at this point realistically (FYI PCs have been made to follow the Cell Phone model and 'disposable' pricing schemes). A new i3 Desktop or laptop is only $249, with warranties. Depending on what you want (gaming, general use, video editing, etc.) determines how the price rises from there.
Sort by date Sort by votes
Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
4,999
0
32,960
Let's Due some basics please:

Download and run SPECCY, copy and paste the first tab to show your idle temps
Download and run MSI Afterburner, run some of the games that crash, what temps are you getting when underload?
Open Computer, Can Air dust out the bunnies and use paint brush on the vents, coolers, fans, etc.

Did you install all Windows Updates? Including options except BING? Check them and repeat till ALL are installed.
Download and run Slim Drivers, install all the latest updates but you don't need to reboot until you do the last update

Remove whatever AV your using and go to www.filehippo.com and download AVAST! or AVG and do a full system scan - this repeatedly has resolved alot of people issue relying on MS Essentials.
Download Malwarebytes do a full system scan (AV doesn't pick up alot of malware) - this resolved almost ALL other similiar posts to date as most had Malware the AV didn't pick up.
Repeat the AV/Malware scans till the system comes up clean.


Let us know the results of each.
 
Upvote 0 Downvote
R

RabbitsTachi

Distinguished
Mar 27, 2014
51
0
18,530
Thank you for the quick reply!

Here's SPECCY and MSI. I ran Preset:720. I'll run some others. Also, I don't have a graphics card. I have a chipset. I cleaned my computer out two days ago. All the updates are installed.

http://imgur.com/sPLyHyF

I do have MSE. I'm moving on to Slim, Avast, and MB.

I'll let you know.

EDIT Ran Slim Driver. 16 updates. Mostly Intel storage and USB controllers. Also one for realtek audio which I thought I already had updated. One of the Intel updates gave an error saying that the new version was older than the one already installed. After not installing the older driver, most of the update notices disappeared.

Ran MB/Avast. No problems.

2nd EDIT Another BSOD while opening tabs in firefox.

On Fri 3/28/2014 1:55:21 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\032714-17659-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x39E5B)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88004A39E5B, 0xFFFFF88005939658, 0xFFFFF88005938EB0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
 
Upvote 0 Downvote
Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
4,999
0
32,960
Okay there is potentially a few sources her. As I am observing this is a Gateway system, looks to be a bit old?
We have a couple of choices here. First it is either a Software or hardware problem definately. So taking the software first this is my suggestions:
- When are these BSODs occuring, what activities ? Watchign a streaming video, just reading a online book, attempting to play WoT?
- Uninstall the Intel Drivers, then download Driver Fusion or Driver Sweeper and really remove the Intel drivers, reboot and be in VGA mode.. go to Intel.com/support and reinstall drivers then retest the most likely way it crashed.
- If this still not resolved then we are looking at a reload of Windows. Run Windows Easy Transfer to a ext. drive... download and make a DBAN CD to wipe the drive, reinstall just Windows. Then do all the patches except Bing, including all options. Run Slim Drivers to update all drivers, install your apps, then download Avg/Avast and MalwareBytes. test at this point for creating a issue (crash) without any of your data restored. then test again restoring with Windows Easy Transfer.
- If you can reinstall without incident and on a clean install have issues (before restoring data) then download HHDTest and Memx86 to test your HDD and RAm. The last item would be the PSU might be failing.
 
Upvote 0 Downvote
R

RabbitsTachi

Distinguished
Mar 27, 2014
51
0
18,530

It's a three-four years old. Another Directx crash. They seem to happen the most when I run Firefox and/or Media Player Classic. How do I uninstall the drivers? Just with Driver Fusion?
 
Upvote 0 Downvote
Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
4,999
0
32,960
yes you can with just Driver Fusion, but normally they are listed under Control Panel>Programs . Firefox and Media Player are using DX to use the video power to generate the video, hence my perception something is up with the Video drivers, and your only using Integrated video on this machine. Have you considered reducing the 'resolution' to say 1440x900 and testing again? It might be the resolution is too high for it. If this was a netbook I would tell you you might be the owner of one of the ones that can't handle video demands higher then a 1024x768 display.
 
Upvote 0 Downvote
R

RabbitsTachi

Distinguished
Mar 27, 2014
51
0
18,530

Which Intel drivers? Just the chipset or everything including the USB and system devices? My computer recommends 1680x1050 so that's what it was. I've reduced it now.

High graphics problems have refused to even be installed on my computer before.


 
Upvote 0 Downvote
Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
4,999
0
32,960
Chipset should remove the Display drivers, or simply go to Device Manager and select the two (still looks ofdd you have that) Intel video cards, then use Driver Fusion to remove them reboot and you will be needing to reinstall them.. We are trying to get rid of the anomaly
 
Upvote 0 Downvote
R

RabbitsTachi

Distinguished
Mar 27, 2014
51
0
18,530
Driver Fusion said it couldn't fully remove the Chipset drivers and the update detect feature on Intel site didn't work that well. But I installed and installed the chipset driver.

According to Device Manager I now have only one chipset driver but Speccy still says I have two.

No crashes so far. I turned off and turned on my computer and immediately opened two videos and opened several tabs on firefox. No problem. But that's just a guess about the cause of the crashes.

Hopefully, this solves the problem so I will thank you now for you great help and take a look at other people's posts and try to help.

I'll repost in a few days to report.

P.S. Is there software that can test the PSU?
 
Upvote 0 Downvote
Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
4,999
0
32,960
No there is no 'test' other then replacing the PSU itself with a different one. But if your crashes stopped then I think we nipped it in the butt, since that is the most common time you crashed and now they work successfully. I would say next would be a reload of Windows and after that your looking at hardware parts aren't working 100% but given this system anyway that would be expected. and is high time to update to a current model of computers, which are very very cheap now (general system is only $249 and you can get a laptop version for that same price too).
 
Upvote 0 Downvote
R

RabbitsTachi

Distinguished
Mar 27, 2014
51
0
18,530
NOPE. My computer just froze and forced me to reboot. No minidump file. It seems these problems happen the most a minute or two after windows starts after a few hours off if I open firefox.
 
Upvote 0 Downvote
Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
4,999
0
32,960
Okay so simple test download Chrome or use IE and do the 'same thing' as you did in FF that caused it to crash. Let's see what that does, if it is only FF, I would then remove FF and download the latest FF over again (best source www.filehippo.com). As your repeated problems are mainly with that program lets test and see if it for al browsers.
 
Upvote 0 Downvote
R

RabbitsTachi

Distinguished
Mar 27, 2014
51
0
18,530
Tried IE/MPC and got:

On Sun 3/30/2014 8:48:37 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF960001BE57A, 0xFFFFF88006B3ACD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Then when rebooting it crashed between the starting windows and password screen.

Then when rebooting again nothing loaded. Not even BIOS.

Guess it's the PSU then?
 
Upvote 0 Downvote
Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
4,999
0
32,960
YEP if you have no BIOS most likely firs tchekc replace PSU, then your lookign at breakign down the system and breadboarding to determine which part (CPU, RAM, Mobo, GPU) is bad

At this point I wouldn't waste the money. Consider if you get a new PSU ($90) what are you potentially fixing? A system that isn't worth the investment at this point realistically (FYI PCs have been made to follow the Cell Phone model and 'disposable' pricing schemes). A new i3 Desktop or laptop is only $249, with warranties. Depending on what you want (gaming, general use, video editing, etc.) determines how the price rises from there.
 
Upvote 0 Downvote
Solution
Tom Tancredi

Tom Tancredi

Judicious
May 9, 2013
4,999
0
32,960
Win8 Great of you get a system wiht touch screen (plenty of those) but some nice deals are on Slickdeals.net. The shopping season will be kicking off with the Summer Sales now as we move from March through April into May.. so the sales will be out there for a weekend or such only before everyone is 'out of school' by June and on summer break. Most will have their systems (laptops) already in hand for traveling to the hotels etc. (college kids), while the adults got the kids for the long hot summer a PC to keep them busy / catch up on school work, but your looking at a narrow window as compared to August into Sept for back to school sales which the kids get the new PCs for goign to college to start with or a higher grade.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom