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HELP! r9 280x screen tearing/crashing

Last response: in Graphics & Displays
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March 27, 2014 1:11:05 PM

Hey guys wondering if you could help me out. I recently bought a computer and have just finished updating windows 7 and catalyst control center up to v13.12 so decided to test out the gpu on some far cry 3 through HDMI. Put everything up to ultra and it handled it like a boss with zero lag but then I noticed some weird random screen tearing horizontally almost like the screen is cutting out. After a while the screen will just crash to a grey or green picture with vertical lines down it and only way I can get out of it is if I reset the computer. This will also happen when just browsing the web.

Any of you know why this could be happening?? Don't think its a dud gpu because it handles far cry 3 ultra without any lag and temps are sweet. possibly drivers...?

My Specs:
case: corsair 300r windowed
cpu: i5 4570
gpu: gigabyte r9 280x
psu: fsp raider 650w
mobo: gigabyte b85m-d2v
os: windows 7 home premium 64bit (sp1)
March 27, 2014 1:33:18 PM

Enable V-sync to prevent screen tearing.BTW those lines you saw has something to do with the gpu whats your temps after gaming or while gaming

PS:No-name psu detected.
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March 27, 2014 1:34:53 PM

This almost sounds like a hardware failure (particularly maybe the graphics card).

If you want to take a picture of the problem with a digital camera and show us, you can.

Or just return it to them and tell 'em it's broken. :) 

Or, you can try looking at the temperatures on the GPU and CPU to see if anything is out of the ordinary. Get a program that will show you the history of the temperatures over a period of time.

This one will show you video card temperatures, but it doesn't do a good job showing you the temperatures over time:
http://www.techpowerup.com/gpuz/
This one will show you CPU stats, (but not temperatures?):
http://www.cpuid.com/softwares/cpu-z.html

You can check for things like: how hot does the card get.
What speed does the CPU run at and does it ever slow down (throttle).
You might also want a program that can tell you CPU temperatures.
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March 27, 2014 1:37:09 PM

ModernWarfare said:
Enable V-sync to prevent screen tearing.BTW those lines you saw has something to do with the gpu whats your temps after gaming or while gaming

PS:No-name psu detected.


Yeah, I was thinking the same thing... it could also be power supply related. :) 

If you can show a picture of the problem, that *might* confirm that it is probably a hardware issue (and that maybe it's easier to just return it).
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March 27, 2014 1:44:22 PM

ModernWarfare said:
Enable V-sync to prevent screen tearing.BTW those lines you saw has something to do with the gpu whats your temps after gaming or while gaming

PS:No-name psu detected.


Yep had that enabled didn't really do anything. When idling the gpu sits at around 25-30c and while gaming around 60c. Strange thing is I played left 4 dead 2 which isn't graphics intensive and managed to play a whole level without any screen tearing or that picture coming up.. hmm...

sorry its a FSP Raider 650w 80 plus silver.

also how do I attach a photo or two?
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March 27, 2014 1:45:31 PM

You can post it on imgur.com
You don't even need an account there, which is nice.


This is a custom build then? Did you build it or someone else? (aka can you return it for being defective, if necessary and have them replace it?)
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March 27, 2014 1:56:01 PM

yes it can be a faulty gpu.
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March 27, 2014 1:57:19 PM

KevinAr18 said:
You can post it on imgur.com
You don't even need an account there, which is nice.


This is a custom build then? Did you build it or someone else? (aka can you return it for being defective, if necessary and have them replace it?)


http:// <-- theres a first and second image of the screen, the horizontal lines are just the refresh rate and the vertical lines in the first pic is what I get.

I got someone else to build it because it actually worked out cheaper which is pretty rare haha. I've given them an email along with the green pic saying what has happen so i'm waiting to hear a response from them.

I think my cpu temps were around 50 or so while gaming
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March 27, 2014 1:59:24 PM

some people do the oven trick by taking out the heatsink and fans and put the graphics card in the oven for 20min or so it works for alot of people.
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March 27, 2014 2:01:42 PM

ModernWarfare said:
some people do the oven trick by taking out the heatsink and fans and put the graphics card in the oven for 20min or so it works for alot of people.


Whoa sorry It may work but I don't feel comfortable putting my gpu into the oven!
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Best solution

March 27, 2014 2:02:48 PM

xlr8ckm said:
KevinAr18 said:
You can post it on imgur.com
You don't even need an account there, which is nice.


This is a custom build then? Did you build it or someone else? (aka can you return it for being defective, if necessary and have them replace it?)


http:// <-- theres a first and second image of the screen, the horizontal lines are just the refresh rate and the vertical lines in the first pic is what I get.

I got someone else to build it because it actually worked out cheaper which is pretty rare haha. I've given them an email along with the green pic saying what has happen so i'm waiting to hear a response from them.

I think my cpu temps were around 50 or so while gaming


Yeah, this looks like hardware problems. If it is a shop, just let them find the parts that's bad and get a replacement and install it; they'll probably be able to test the parts in other computers and find the bad one(s).
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March 27, 2014 2:03:16 PM

Lmao lol your loss, if you feel safer there's a youtube tutorial that everyone had there problems fixed from it :) 
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March 27, 2014 2:06:22 PM

ModernWarfare said:
Lmao lol your loss, if you feel safer there's a youtube tutorial that everyone had there problems fixed from it :) 

It is absolutely not worth trying to fix a brand new part in this way. That is very bad advice. If a part is broken in this way, the only good solution is to RMA and get a replacement. Trying to fix it yourself not only might void the warranty, it could break it, or just delay the defect till a later date when the part is out of warranty.
Baking it in the oven sometimes results in the problem only coming back again at a later date (aka, sometimes it is only a temporary solution).
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March 27, 2014 2:07:18 PM

Yeah, this looks like hardware problems. If it is a shop, just let them find the parts that's bad and get a replacement and install it; they'll probably be able to test the parts in other computers and find the bad one(s). said:
Yeah, this looks like hardware problems. If it is a shop, just let them find the parts that's bad and get a replacement and install it; they'll probably be able to test the parts in other computers and find the bad one(s).


Dam not what I was hoping to hear. Do you not think it could be a driver fault?
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March 27, 2014 2:09:01 PM

xlr8ckm said:
Yeah, this looks like hardware problems. If it is a shop, just let them find the parts that's bad and get a replacement and install it; they'll probably be able to test the parts in other computers and find the bad one(s).[/msgquoted said:


Dam not what I was hoping to hear. Do you not think it could be a driver fault?]Yeah, this looks like hardware problems. If it is a shop, just let them find the parts that's bad and get a replacement and install it; they'll probably be able to test the parts in other computers and find the bad one(s).


Dam not what I was hoping to hear. Do you not think it could be a driver fault?

Doubtful, especially since it "randomly" crashes and works part of the time.
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March 27, 2014 2:15:44 PM

KevinAr18 said:
xlr8ckm said:
Yeah, this looks like hardware problems. If it is a shop, just let them find the parts that's bad and get a replacement and install it; they'll probably be able to test the parts in other computers and find the bad one(s).[/msgquoted said:


Dam not what I was hoping to hear. Do you not think it could be a driver fault?

Doubtful, especially since it "randomly" crashes and works part of the time.]Yeah, this looks like hardware problems. If it is a shop, just let them find the parts that's bad and get a replacement and install it; they'll probably be able to test the parts in other computers and find the bad one(s).


Dam not what I was hoping to hear. Do you not think it could be a driver fault?

Doubtful, especially since it "randomly" crashes and works part of the time.[/msgquoted]

hmm yeah thats true man ahwell hopefully ill be able to send it back and get a replacement. Cheers for your help man you've been awesome

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August 17, 2014 5:54:14 PM

xlr8ckm said:
KevinAr18 said:
xlr8ckm said:
Yeah, this looks like hardware problems. If it is a shop, just let them find the parts that's bad and get a replacement and install it; they'll probably be able to test the parts in other computers and find the bad one(s).[/msgquoted said:


Dam not what I was hoping to hear. Do you not think it could be a driver fault?

Doubtful, especially since it "randomly" crashes and works part of the time.


hmm yeah thats true man ahwell hopefully ill be able to send it back and get a replacement. Cheers for your help man you've been awesome


Hey, this exact same thing happened to me today. The only thing that is different is that my OS is win 8 and the color of the crash was red and that was the color of the background of the start menu. I have to ask, did you just return it or what exactly did u finally end up doing? PLZ I need to know 'cuz I'm in the exact same boat as you.

]Yeah, this looks like hardware problems. If it is a shop, just let them find the parts that's bad and get a replacement and install it; they'll probably be able to test the parts in other computers and find the bad one(s).


Dam not what I was hoping to hear. Do you not think it could be a driver fault?

Doubtful, especially since it "randomly" crashes and works part of the time.[/msgquoted]

hmm yeah thats true man ahwell hopefully ill be able to send it back and get a replacement. Cheers for your help man you've been awesome


Hey, this exact same thing happened to me today. The only thing that is different is that my OS is win 8 and the color of the crash was red and that was the color of the background of the start menu. I have to ask, did you just return it or what exactly did u finally end up doing? PLZ I need to know 'cuz I'm in the exact same boat as you.

[/msgquoted]

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August 18, 2014 3:17:15 PM

Covert_Assasin said:
Hey, this exact same thing happened to me today. The only thing that is different is that my OS is win 8 and the color of the crash was red and that was the color of the background of the start menu. I have to ask, did you just return it or what exactly did u finally end up doing? PLZ I need to know 'cuz I'm in the exact same boat as you.

Hopefully, he'll respond back if he was able to fix it with some software change or something.

However, the answer depends on whether the entire computer is prebuilt or whether you built it yourself and/or just added a new video card.
If the entire system is prebuilt and new, then it should just work when you get it, so if it didn't work when you got it, then take it back and let them fix it or give you one that works.
If you built the computer yourself, or just bought a new video card, then you should try some things first to find out if it is defective.

A few things to try in both cases:
* Go into add/remove programs and remove all Nvidia and AMD related programs that came with the video card drivers. (They may be branded under MSI, Asus, or your particular manufacturer instead, so look for those.) Additionally, you can use this program and let it remove all AMD and all NVIDIA drivers (or manually remove them all yourself), then download the newest drivers from AMD or NVIDIA and install them:
http://www.guru3d.com/files-details/display-driver-unin...
* Does the error screen give a specific message? If so, google it to see if you find out anything interesting.

If you only got a new video card or built the system yourself, try these (do not do these if it is a prebuilt system):
* Make sure the fans spin on the video card.
* Check to make sure all the extra power cables are attached to the video card.
* Remove and reseat the video card. Make sure it was attached well.
* Confirm your power supply is powerful enough to run the new card.
* Try the video card in another computer if you can (this will give you a high degree of confidence whether your card is defective or not).
* If you can't try the card in another computer, maybe you can try the video card on another Operating System to see if it still crashes (to make sure there is not a problem with Windows)
* Get hardware monitoring software for your video card and watch the temperatures for the video card. Do they get too hot before the crash?
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August 29, 2014 4:34:34 AM

Hi xlr8ckm

Do you have a solution to this problem?
I bought a Sapphire R9280x and experience this problem when running Dota 2.
I first experience frame stutter when having the fps_max set to 60 fps, then randomly it will go into a grey screen.
I am currently installing Far Cry 3 to see if this problem will occur on my system as well.
Please let me know what your findings/solution was.
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August 29, 2014 3:46:13 PM

Destruction said:
Hi xlr8ckm

Do you have a solution to this problem?
I bought a Sapphire R9280x and experience this problem when running Dota 2.
I first experience frame stutter when having the fps_max set to 60 fps, then randomly it will go into a grey screen.
I am currently installing Far Cry 3 to see if this problem will occur on my system as well.
Please let me know what your findings/solution was.

It seems he hasn't posted on tomshardware in quite a while, so he may not reply back.

However, the good news is that this is a pretty common issue... and the solution is fairly straightforward. Video card problems are often caused by overheating, bad hardware, or driver issues. In some cases it could be a problem with the OS or the particular game. Thus, you just need to narrow down which one it is.

Since you just bought a new card, here's what I recommend:
(1) Definitely try other 3d games, like you are planning; see if other games have the issue.
(2) Try removing the drivers and programs mentioned in the previous thread.
(2b) Let me also add: make sure you don't have any overclock programs running.
(2c) In very rare cases, the OS may have a problem; decide if you want to reinstall Windows after trying everything else in steps 1-3.
(3) Focus on the hardware: check temperatures, and try the things listed in the last section of my previous post.
(4) If at all possible, before giving up, test in another computer; this may tell you for sure if it's broken.

(5) File an RMA; have them send you a new one.
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