Hi, I'm trying to get an Acer Aspire V3-571-6486 Intel i5 running Win7 home premium to run. I don't know when or why it stopped (it's not mine).
First, I tried using the repair disk made for the laptop, made sure to have it boot from CD/DVD, and then it would give the option of starting in Recovery mode or Starting Normally, but no matter which one I would choose it would say "loading files" but then would go to either a black screen, no cursor, black screen + cursor, or to what looks like a typical desktop background + cursor, and there it hangs up. I get no further options to do anything, ever. I've even left the comp like this for hours. I also tried booting it from the Win7 recovery disk for my own laptop, no difference, and I tried booting from a Win7 ISO image that I d/l and burned, just to try — no success. I ran memtest86 (one pass, no errors), I tried running Anvi Rescue Disk but that hung up after choosing my language, I've looked at multiple forums using multiple combinations of related keywords, no one seems to have this exact problem.
Could it all be just HD probs, despite the fact that memtest found no errors (I'm under the impression that memtest can help assess that)?
Should I try to factory reset? I'd re-install the OS if I could, but I just can't. Any definitive help, or a definitive answer, will be greatly appreciated. Thanks in advance.
Update::: On my latest attempt it finally moved passed loading to scanning to telling me that the Hard Drive has errors. So I guess I've found my problem.
First, I tried using the repair disk made for the laptop, made sure to have it boot from CD/DVD, and then it would give the option of starting in Recovery mode or Starting Normally, but no matter which one I would choose it would say "loading files" but then would go to either a black screen, no cursor, black screen + cursor, or to what looks like a typical desktop background + cursor, and there it hangs up. I get no further options to do anything, ever. I've even left the comp like this for hours. I also tried booting it from the Win7 recovery disk for my own laptop, no difference, and I tried booting from a Win7 ISO image that I d/l and burned, just to try — no success. I ran memtest86 (one pass, no errors), I tried running Anvi Rescue Disk but that hung up after choosing my language, I've looked at multiple forums using multiple combinations of related keywords, no one seems to have this exact problem.
Could it all be just HD probs, despite the fact that memtest found no errors (I'm under the impression that memtest can help assess that)?
Should I try to factory reset? I'd re-install the OS if I could, but I just can't. Any definitive help, or a definitive answer, will be greatly appreciated. Thanks in advance.
Update::: On my latest attempt it finally moved passed loading to scanning to telling me that the Hard Drive has errors. So I guess I've found my problem.
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