This is for my friend's computer, not mine, so I don't have immediate access to it - although I've been working on it.
My friend has a Dell XPS 630i desktop. She has 6gb or ram - 2 1gb sticks, and 2 2gb sticks. The slots on the motherboard are colour-coded; they alternate black & white.
She has Windows 7. Her BIOS is 1 version behind the current, although I looked at the updates and they do not address this issue.
The problem is this - the ram was working fine, showing 6gb up until recently where it is showing 4gb. The computer is also running sluggishly (hangups and such). It shows as 4gb in bios, as well. I've tested each stick and each slot on the motherboard - they all work, just that the 2gb sticks now show as 1gb. I can't figure out why. I ran memtest from a USB stick, and the memory seems to work fine, it's just less capacity
Is it possible for *part* of a stick of ram to go bad and register as less than its capacity? That's the only thing I can think of.
My friend has a Dell XPS 630i desktop. She has 6gb or ram - 2 1gb sticks, and 2 2gb sticks. The slots on the motherboard are colour-coded; they alternate black & white.
She has Windows 7. Her BIOS is 1 version behind the current, although I looked at the updates and they do not address this issue.
The problem is this - the ram was working fine, showing 6gb up until recently where it is showing 4gb. The computer is also running sluggishly (hangups and such). It shows as 4gb in bios, as well. I've tested each stick and each slot on the motherboard - they all work, just that the 2gb sticks now show as 1gb. I can't figure out why. I ran memtest from a USB stick, and the memory seems to work fine, it's just less capacity
Is it possible for *part* of a stick of ram to go bad and register as less than its capacity? That's the only thing I can think of.
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