Internet working on macbook, unusable on new windows 8.1 PC.

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sharpmn

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Mar 28, 2014
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I built a new PC with windows 8.1 about two weeks ago and everything has been working great until a couple of days ago. I woke up one morning and my internet connection was gone for all of my devices on my network, so I did a router reset and everything started working fine again for all of my devices other than my PC.

My PC is showing a solid 5 bar connection to my wireless network and is displaying no errors relating to a lost internet or WIFI connection, however I get frequent SSL errors in chrome, Steam constantly disconnects and reconnects to the internet, and when I finally can get a webpage to load (let's take Facebook as an example because of the site's "unending" scroll feature) it will only load a few status updates and scrolling down gets an unending loading icon. Images load half-way and then stop, and youtube is impossible to access.

As I'm writing this on my macbook pro (which is working fine) I'm watching my router portal(?) load very very slowly on my PC over the course of about ten minutes. Every minute or so another small part of it loads.


Please for the love of all things tech, can someone help me? I have no idea where else to turn.
 
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Tom Tancredi

Tom Tancredi

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Try doing restore to the point prior to the outage and see if it is just Windows' issue or not. I am more suspecting the router maybe messed up. I would suggest then to first use the device reset button (usually a small hole you press when powering up or some combination as per the manual ) to cause a hard clearing reset. Then test with both the Wired connection then a Wireless connection to see how the PC responds to both (no security on it etc.). Then move to securign the wireless connection.
 
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sharpmn

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Mar 28, 2014
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Thank you for the reply. Unfortunately with the computer being so young, the only restore point was from last night (after the problem started). I tried doing another router reset, and the issue remains the same. I can't figure out why the internet is working fine on my Macbook but not on my PC, I haven't changed anything since the time that it was working!

Unfortunately a wired connection just isn't possible in my office, as the router is downstairs in my furnace room, so WIFI is my only option. This is incredibly frustrating and I just don't know what else to do.
 
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Tom Tancredi

Tom Tancredi

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Well honestly, you can't compare Macs to PC it isn't the same thing, Apple does other things than Microsoft does so where as one place your screaming the PC doesn't work but in another a Mac isnt' working. So please disregard this.

As your talking a distance between the two, do you have a range extender for the Wifi? If so have you checked it too?

Have you turned off the encryption (password) and just completely resetup the router? That is what the 'reset' button would do, wipe all the setting out. If you just 'reset' the router all you did is turn it off and on and didn't wipe the settings that may be corrupt.

Your running out of options other than to being the PC down to the furnace room and hook it wired to confirm if the PC has a issue (fault) that also caused the router to go out (say it got fried from a electrical surge) or is the router itself the problem.
 
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sharpmn

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Mar 28, 2014
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Thanks again for the reply Tom.

I'm honestly not trying to compare PC to Mac, just trying to figure out why my router will carry internet to my macbook and not to my PC when they are literally right next to each other. My PC worked fine on the router for two weeks and is still now showing a full wifi signal and even claims to have internet access, although nothing web-based will work.

I did try turning off the network password and even reset to the factory defaults within my router settings. After that, windows still shows a full wifi signal and internet connectivity, but I still cannot do anything web-based.

Right now, (since my router is functioning fine for every other device in the house) I'm thinking that the problem is something on my PC or in windows. Any other suggestions?

Thank you again for responding.

(FYI I already ran an AVG virus/malware scan, and it was clear)
 
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Tom Tancredi

Tom Tancredi

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Wait a minute, okay well you did full scans that is good. But I would try 'a different' browser first, download FireFox or Chrome to the Mac for Windows onto a thumb drive, install on the PC and see if that works. If that works but not IE, then something in IE is preventing it. Also try this to verify your PC can get out on the port 80 (Webpages). Open CMD and ping www.google.com then try tracert www.google.com to see if your even getting out. Also you can run IPCONFIG and make sure your actually connected to the right Wifi you see, sometimes Windows will latch onto another and you won't realize it
 
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ptaylor101

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Mar 29, 2014
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I had a similar problem and it turned out to be the wireless card on the machine. I removed it, borrowed a USB wireless card, installed it and it worked great. Ruled out the wireless router, OS, and PC.
Can you try a wired connection just to see? This would help in zeroing in.
 
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