Mysterious Computer Hanging

william_

Reputable
Mar 28, 2014
5
0
4,510
My computer is several years old, and I built it myself from components purchased separately. Maybe about 6 months ago, it started randomly freezing. I hadn't installed any new hardware recently.

Whatever I'm doing (browsing the web, chatting in skype, watching a video, etc), the entire screen freezes, including the clock and mouse, and it no longer responds to any input, including ctrl+alt+del etc. My computer is set not to go to sleep or hibernate, but the monitor does turn off after 15 minutes, and sometimes it also freezes when the monitor is off. In that case, there is no way to "wake up" the monitor. When I check the windows event viewer after a freeze of this kind, there is no event other than "previous shutdown unexpected." In addition, no regular 'information' events are logged after it is frozen, so if it freezes in the middle of the night, I can usually estimate what time the freeze occurred by the gap in the event history.

Originally, this happened only once every few weeks. About 3 months ago, I reformatted the computer and gave it a fresh OS. This didn't change the pattern of freezing at all. I've checked the SMART values on my HDDs (they all look okay to me), and 4 or 5 months ago I did stress testing for the CPU and memory testing, but everything came up okay and there were no freezes during testing.

Now (over the past week or two), it's begun to happen almost daily. I've long suspected that it's some kind of hardware failure, but I have no idea what is dying. Whatever it is, it seems to be near death, and I'd love to be able to identify the problem before it goes down so I can start replacing it.


Win7 x64
core i3 550 (no overclocking)
Radeon hd 5750
8GB Memory
5 HDDs, no RAID array

Possibly problematic programs that are always running:
Comodo firewall / antivirus (antivirus usually not 'stateful')
Truecrypt

If there's any other information anyone would like, or anyone would like me to do some tests / dump the results here, I'd be glad to oblige :)

Thanks in advance for any assistance!

NOTE: I filled this post out once, prior to signing up, but it appears to have been lost. If it was merely "awaiting review" or something, then I apologize for double posting, but I can't find any record of my original post in my profile, the forum, or anywhere else, so I'm assuming the original was lost somehow.
 
Solution
That's a pretty good PSU. I guess to rule it out, you'd have to borrow one to rule it out, or have it tested.

Power supplies are one of the most common issues. You have a good one, but that doesn't mean it can't be the issue.

william_

Reputable
Mar 28, 2014
5
0
4,510

It's an OCZ ZT Series 750W http://www.amazon.com/OCZ-Series-Fully-Modular-Performance-compatible/dp/B005SCYFRE
It was purchased from newegg way back on : 1/4/2012

It seems like everything is still "powered" when it is frozen. If the monitor is on when it freezes, it will stay on indefinitely. The lights on the keyboard, mouse, are still lit up... but nothing happens if you press anything. Is that all consistent with a power supply problem? I'm not trying to be adversarial, I really don't know; I've never had a power supply fail, yet.
 

william_

Reputable
Mar 28, 2014
5
0
4,510

Okay, thanks for the recommendation. I have just now replaced the PSU with an older one I happened to have, and will wait to see if there are more crashes.

Between the time of your most recent post and when I replaced the PSU just now, it has frozen once or twice more. So, now that the new power supply is in, if it can last a week I think it's a safe bet it was the problem :) I'll update as soon as it crashes again or if I think it's fixed.

Thanks again!
 

william_

Reputable
Mar 28, 2014
5
0
4,510
Well, unfortunately it has just frozen again in exactly the same way, despite being on a different power supply, so I guess I can rule that out as the cause. Does anyone have any other guesses?
 
Try removing the side of the case to get better air flow. Blow out any dust that is caked in the CPU cooler and other internal fans. If you've got a household box fan, you can even turn that on to help cool the case. It could be a heat issue, and this would help rule that out.
 

william_

Reputable
Mar 28, 2014
5
0
4,510

Thanks again for the suggestion. Following your advice, I blew out the dust with some compressed air, but I haven't tried running it with the case open; I'm not 100% sure I can keep the area secure enough that no dust / other things will get in while running it, so I'd like to avoid having an open case if I can (especially since it has to run for around 24-48 hours to freeze currently).

I tried running realTemp with logging enabled, and it doesn't look like the temp of the CPU at least is getting too high. It seems realTemp doesn't / wasn't logging any other temperatures like HDDs etc. For a couple recent crashes, here's the tail of the realtemp logs:
DATE TIME MHz CPU_0 CPU_1 LOAD%
...
04/03/14 14:33:35 1256.47 28 34 2.5
04/03/14 14:33:40 1243.10 28 33 2.6
04/03/14 14:33:45 1256.47 29 35 2.6
04/03/14 14:33:50 1256.47 29 35 2.4
04/03/14 14:33:55 1256.47 29 36 2.8
04/03/14 14:34:00 1256.47 29 36 2.5

03/29/14 05:40:35 2539.67 30 36 6.0
03/29/14 05:40:40 1243.10 31 37 2.6
03/29/14 05:40:45 1256.47 32 37 2.6
03/29/14 05:40:50 1256.47 31 36 2.6
03/29/14 05:40:55 1283.20 31 37 4.9
03/29/14 05:41:00 1256.47 31 37 2.6

When it freezes, it just stops logging. So from this, I think it looks like 1) the load is low when it's crashed for these two, and 2) the temp looks okay for the CPU (maybe a little warm, I don't know the reason for the disparity in the two numbers).
 

TRENDING THREADS