Seagate portable drive 1TB not working. Help please

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Stewartcrl

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Mar 29, 2014
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I recently bought a Seagate Expansion Portable Drive 1TB, 3 months old it worked perfectly until today now it won't register on the computer.only blue led was blinking continuously, and a strange noise for approx 15 secs. How can I resolve this or is the HD faulty, if so will I loose all the data ?
 
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sunder25

sunder25

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Jan 22, 2014
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mmm seagate stories.
Try the hdd on another computer, see if that works, just to rule anything out.
Most likely (telling by the ticking sound you heard) the hdd is faulty, and you need to return it/get it changed.
I strongly advise that if you change it, get something that isnt seagate.
Like WD, or hitachi.
Good luck!
 
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Stewartcrl

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Mar 29, 2014
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Stewartcrl

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Mar 29, 2014
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I have tried it on a few different PC's with the same outcome. Not impressed at all with this Seagate HD which is the first time I owned one. Will be contacting Seagate Customer services & hopefully they can retrieve my data FOC. ,
 
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Phillip Corcoran

Phillip Corcoran

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You won't be able to retrieve any data from it unless your PC recognises it, and since it doesn't recognise it, the only way to get data off it is by sending it to a data recovery specialist which costs a hefty amount of money.

As it's only 3 months old you need to contact Seagate for a free replacement under warranty.

You can try extracting the drive from the enclosure and putting it into a third-party one. It could work again if you do that because the bridge-chip PCB inside the Seagate enclosure may have failed. A new enclosure comes with a new bridge-chip PCB, so it might be worth a try, but doing that will invalidate the Seagate warranty.

So it comes down to which is most important to you, trying to rescue the data, or getting a replacement drive at no cost to you.
 
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