not sure what I did but my te69kb screen is just black - can anyone help?

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Schwartzopal

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Mar 31, 2014
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4,510
I have a Te69kb & when I turn it on the screen starts up & then remains black - I think I touched a wrong key & have tried all the top row keys but nothibg seems to reactivste the screen...
 
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Vic 40

Vic 40

Titan
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Oct 22, 2013
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Am not really good with laptops,but look at a FN+ ..combo.Look at the packard Bell site for info about your laptop.

Take a strong flash light and shine on the screen,if it displays an image is the back light broken and should you take it to the shop or probably replace the screen/back light yourself.
 
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cb19

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Apr 8, 2014
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4,510
Hi I've had the same problem today, switched on my te69kb and it goes to a black screen with just a cursor. The lights are on at the front and I can hear it but it just stays on the blank screen. Did you find a solution to this problem?
 
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cb19

Reputable
Apr 8, 2014
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4,510
In case anyone has this problem here's the advice I got from a helpline. Switch the PC on, as soon as the PB logo appears hold the power button to switch off. Repeat a few times till and this will trip the message 'preparing auto repair'. It should load a message describing the error, select the 'restore' option'. Leave the PC switched on while it restores, could take a few minutes, should then load the login screen. Sounds like this problem is caused by an inability to process a windows update.
 
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