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External Hard Drive Issues

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March 31, 2014 8:23:29 AM

I have a 3 month old WD My Passport Ultra 2 TB external hard drive. The problems are when I plug my external hdd to my pc and other laptops I get half speeds and ISO and other compressed files aee mostly corrupted but whn plugged it into my Lenovo G500 laptop then I get double speed on USB 3.0 and also 2.0 and also no corruption occurs. The corruption occurs in other devices only sometimes. I tried formatting and SMART. What would be the cause ? All my devices are running Windows 8 and corruption does not occur to movies and other stuff. Should I RMA it ? Kindly help me.

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a b G Storage
March 31, 2014 10:00:13 AM

This sounds like a slow spinning spindle to me I would RMA and copy all the data off it first.
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March 31, 2014 11:08:05 AM

Hjgrove said:
This sounds like a slow spinning spindle to me I would RMA and copy all the data off it first.


I decided to RMA it but what do u mean by slow spinning spindle ? Thanks.
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a b G Storage
March 31, 2014 11:24:48 AM

Basically, whenever you want to read or write to the disk it must spin the disk up to a very high speed before the platters can read and right, think of a fan, it must spin up to a high speed before it blows air.
So if the disk is spinning at a low speed its limited to its read and write.
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March 31, 2014 1:02:40 PM

Hjgrove said:
Basically, whenever you want to read or write to the disk it must spin the disk up to a very high speed before the platters can read and right, think of a fan, it must spin up to a high speed before it blows air.
So if the disk is spinning at a low speed its limited to its read and write.


But even then it runs pretty fast on my laptop as mentioned earlier and the corruption occures only to iso or other compressed files probably images.
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March 31, 2014 1:09:38 PM

Also when it is plugged to my pc the mouse pointer lags for a few seconds and also when right clicking the drive. Tell me why that occurs. Thanks a lot.
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a b G Storage
March 31, 2014 1:10:50 PM

Maybe the USB controller has an issue.-just off the top of my head.
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March 31, 2014 1:12:03 PM

sunder25 said:
Maybe the USB controller has an issue.-just off the top of my head.


How to check that ? I run USB 3 drivers from my ASRock mobo disc.
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March 31, 2014 1:16:10 PM

I have an AMD FX 8320 and ASRock Fatality 990 FX Killer Motherboard.
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March 31, 2014 1:24:10 PM

Ok thanks.
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April 1, 2014 10:33:02 AM

sunder25 said:
Rohit Jackdaw said:
I have an AMD FX 8320 and ASRock Fatality 990 FX Killer Motherboard.


http://support.amd.com/en-us/download/chipset?os=Window... then.


I got a BSOD Irql not less or equal error when installing what u suggested and after that I removed the leftouts of the installation. But why does that happen ?
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a b G Storage
April 1, 2014 11:25:37 AM

What's the state of your pc now?
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April 1, 2014 11:28:10 AM

sunder25 said:
What's the state of your pc now?


Completely fine. Running games like cod and thief.etc Only problem was when installing the driver. Now perfect. But I am worried about the new replacement hard drive which comes within a 10 days.
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a b G Storage
April 1, 2014 11:47:58 AM

Well i suggest you wait 10 days and then come back to this if there's a problem.
Good luck!
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!