Games crashing to desktop, random BSOD's

Jezpukka · Apr 1, 2014

Hi!

I recently bought this PC used (Acer Predator G3610). Got it so cheap I couldn't refuse haha.

Specs:
MSI Geforce GTX 770 Twin Frozr OC (Replaced the default 560Ti)
Intel Core i7-2600 3,4Ghz
16gb RAM
1,5tb HDD space
Acer Predator G3610 motherboard
XFX TS Gold 650W PSU

After some time I started getting weird appcrashes and (rarely) random BSOD's. So I started to look into it. Every time a game crashed, it showed *****.exe as the faulting module (Diablo3.exe, ThiefGame.exe and so on). I couldn't find a connection between the different games crashing. There's no constant for the crashes, they are completely random while playing. Might be 10 minutes in the game or might be 3 hours. The BSOD's are always either caused by ntoskrnl.exe or dxgmms1.sys.

Here's what I've done so far:

Replaced old PSU with the XFX one
Replaced GPU (probably wasn't the problem anyway)
Ran full memtest86 with no errors
Ran chkdsk, no errors
Ran SFC /scannow, no errors
Uninstalled and reinstalled ALL nvidia drivers with a program called Display Driver Uninstaller
Checked if any drivers need updating with iObit Driver Booster, all are up-to-date
Formatted and reinstalled Windows a few times

The last thing I've tried is driver verifier. I saw from the dumps that ntoskrnl.exe or dxgmms1.sys were causing BSOD's, and verified those two. The PC crashed on startup, caused by dtsoftbus01.sys. After that I removed Daemon Tools. I'm not sure if that will fix anything really. Afterwards I ran verifier with ALL possible drivers selected, and it didn't crash at startup at least.

Even IF removing DT fixes some BSOD's, there's still no cause for those games crashing to desktop. I'm honestly running out of options, because judging from everything I've done so far, the system SHOULD be pretty much stable. This most likely can't be anything else than software-related.

Please, I've had this problem for a very long time, and its giving me a major headache... So sick of googling with no results and running all kinds of tests all day... =(

Sherk · Apr 1, 2014

1. Monitor temperatures while running (both CPU and GPU) - OpenHardwareMonitor, Afterburner, etc... - may have to use a second display or something, see if you have either a CPU or GPU temp that is exceeding safe values (or stable values)
2. Check the actual voltages going to the CPU and GPU - maybe the motherboard is having some issues?
3. Check for an updated BIOS on the motherboard - maybe there was an issue there that has been fixed?

I have seen BSODs and CTDs in games from temperatures (GPU) and from a bad / old BIOS in the past - may be nothing, but is something you can look at anyways.

lonewolf7 · Apr 1, 2014

I think its your MB playing games with you. The GPU (GTX 770) looks like a bit heavy on your MB. So I think you need to replace the MB with a good one, hopefully that will resolve the issue.

Just a question : Did you tested your RAM, one at each time, or all of them together ?

Jezpukka · Apr 2, 2014

1. Monitor temperatures while running (both CPU and GPU) - OpenHardwareMonitor, Afterburner, etc... - may have to use a second display or something, see if you have either a CPU or GPU temp that is exceeding safe values (or stable values)
2. Check the actual voltages going to the CPU and GPU - maybe the motherboard is having some issues?
3. Check for an updated BIOS on the motherboard - maybe there was an issue there that has been fixed?

I have seen BSODs and CTDs in games from temperatures (GPU) and from a bad / old BIOS in the past - may be nothing, but is something you can look at anyways.

Temps are pretty much normal, GPU stays at stable 78-82 when playing Thief with max settings. That's a normal working temp for the 770. Also these crashes appear even when playing a game as light as League of Legends, so I don't think it's an overheating issue.

Explain to a noob how to check if voltages are correct? =D

Gotta try that BIOS thing also.

I think its your MB playing games with you. The GPU (GTX 770) looks like a bit heavy on your MB. So I think you need to replace the MB with a good one, hopefully that will resolve the issue.

Just a question : Did you tested your RAM, one at each time, or all of them together ?

I had the exact same problem even with 560Ti (this PC's default GPU), so don't think it's cause of 770 not fitting the mobo.

I tested all sticks together, ran it overnight for almost 9 hours and it ran 44 tests with no errors.

lonewolf7 · Apr 2, 2014

Its not the question of fitting or misfitting of GPU on MB, what I meant the MB is faulty somehow. As long as you have a PCI-E x16 slot on MB, you can use any GPU. Before you replace the MB you can take a chance with BIOS update. Sometime it works.

Practically you have tested and replaced everything possible but the MB, so my doubt is the MB.

And test one stick of RAM each time for better results, not all together.

Jezpukka · Apr 2, 2014

lonewolf7 :

It wasn't the bios. There was no newer version on Acer's website.

Somehow I can't believe it could be the mobo either. It's a gaming pc after all, and not more than like 1,5 years old. I read that the motherboard is like the toughest component inside a rig. I also read that if the mobo fails, it really fails (won't let you boot, restarts randomly, beep noises etc).

Is there a way to test it somehow? Because I really don't have another few hundred euros to throw around after recently buying the PSU and the GPU if it isn't the mobo either.
Maybe it's just software, not drivers but something else?

Here's a link to the same stuff I sent to the other forums (couldn't find a button for attachments here)
http://s000.tinyupload.com/index.php?file_id=56075596003474678777
Basically there's a dxdiag, appcrash reports, running process list, almost everything about this computer you might need to know.

I'd be so grateful if you could check those logs and see if you spot anything wrong there, anything that might be causing those crashes. Thanks.

lonewolf7 · Apr 3, 2014

Talk to the PC vendor and ask them if the GTX 770 is supported by their chipset or not ? Since its a OEM MB the vendor can show you the proper way.

kvaliquette · May 18, 2014

i have been having the same problem. i have the nvidia 750ti (mobo ASROCK 960GM-VGS3) and am currently trying out my old amd sapphire radeon 6670 to test the gpu being the cause of the random BSOD. My build has been on for 72 hours without a crash/BSOD101. I may be contacting asrock soon to ask if their mobo supports the nvidia evga 750ti gpu.

P.S. EVGA tech support advised that I perform a clean install for the 750ti drivers and exclude the sound driver because i am using the mobo onboard sound. apparently they conflict

Jonas Dixon · May 18, 2014

I had exactly the same problem With my build:

CPU Intel Core i7-4770 3.4GHz Quad-Core
Motherboard Gigabyte GA-Z87X-D3H ATX LGA1150
Memory Corsair Vengeance 16GB (2 x 8GB) DDR3-1600
Storage Samsung 840 EVO 250GB 2.5" SSD
Western Digital Caviar Blue 1TB 3.5" 7200RPM
Video Card EVGA GeForce GTX 780 3GB Superclocked ACX
Power Supply Corsair 750W

I ran every test i could find and updated every driver possible and then today i tested downloading the latest BIOS from Gigabyte and now i have had my computer on for over 3 hours with all kinds of games without any problems and it has saved me a lot of trouble as i was preparing to reinstall windows.

Actually this didn't fix the problem but it did fix it for like a week and then I got a BSOD again

Search

Games crashing to desktop, random BSOD's

Jezpukka

Reputable

Sherk

Distinguished

lonewolf7

Splendid

Jezpukka

Reputable

lonewolf7

Splendid

Jezpukka

Reputable

lonewolf7

Splendid

kvaliquette

Reputable

Jonas Dixon

Reputable

TRENDING THREADS

Latest posts

Moderators online

Share this page