HDR7770 Install Help

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JihadJeffery

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Apr 2, 2014
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4,510
Hi guys,
I have a MSI HD R7770 GHz Edition 1GB(ebuyer.com) and it has failed to install (Windows Error code 43).

First time installation I took out my old GT610 and put in the new 7770 and it did not give any signal output, so i switched off the machine and put in my GT610 in the 2nd PCI-E slot. Looking into device manager (HDMI output in the 610) i see that it has windows error code 43. So I delete the drivers via uninstall in device manager, and re-install it multiple times. This still not working, I have updated my BIOS and upgraded to Windows 7 SP1.

It is still not working, could I please have help? (PC specs below)

Windows 7 Home Premium (64 bit)
Mobo: Gigabyte GA-970A-DS3
CPU: AMD FX-4100 Black Edition
GPUS(S): Main - MSI HD R7770 GHz Edition 1GB
Secondary - EVGA GeForce GT610 2GB
RAM: 8GB (Not sure on make and model)
PSU: Corsair CX750 750Watts
HDD: WD 500GB
Case: CTI

Thanks for reading and I look forward for some help.

Reece
 
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Duckboy_the_1st

Duckboy_the_1st

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Apr 2, 2014
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4,540
Uninstall all drivers, run a program like DDU (display driver uninstaller) in safe mode, then install the new card drivers etc, all should be good.

Edit: You mite need to run it twice to get rid of the old Nvida drivers and any ati ones (it wouldn't hurt) then install the new card
 
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J

JihadJeffery

Reputable
Apr 2, 2014
6
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4,510
Hi guys,
Thanks for the responses.
Ducky: I have tried that many of times, un-installing all the drivers and re-installing them. The one thing that I haven't done is updated the drivers via CCC. This is because i do not get wired internet till 8th April, currently I am working off a hotspot. Could this be the problem?
Smorizio: I have sent the card back to ebuyer.com they say they cannot find faults with the card, and when I took it to pcworld and another PC store, they both said it was DoA. I have threatened them with the Sales of Goods act 1979 Amended, but they said they could not find a fault so it is fit for purpose.
Reece
 
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smorizio

smorizio

Titan
Jan 22, 2010
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if you used a credit card to buy the gpu call them up and do a change back. it a 5 min thing for the credit card company to do they send you a form on why you want it done. after it done they tell you to mail the card back to the store with a tracking info.
 
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J

JihadJeffery

Reputable
Apr 2, 2014
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4,510
Smorizio: They only refund if they can find a problem. I am researching Consumer Protection and Sales of Goods Act further so that I can take further action. They still refuse to give me a refund.
Reece
 
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