CD/DVD drive not reading any discs

msrox

Reputable
Apr 2, 2014
2
0
4,510
I just bought a new Hp laptop (windows 8) and I'm surprised that it doesn't read any discs whatsoever. I tried going to control panel, Devices and uninstalled the drive but it didn't work. And when I checked the properties of the drive, it said it was working perfectly. What should I do?? :/
 
Solution
I would take it back and exchange it for another one. If you dont want to go that route, call HP and let them deal with it; sounds like a problem witht he actual drive optics such as the focusing lense got damaged.

popatim

Titan
Moderator
I would take it back and exchange it for another one. If you dont want to go that route, call HP and let them deal with it; sounds like a problem witht he actual drive optics such as the focusing lense got damaged.
 
Solution