Our router worked fine when using AT&T modem. Switched to Cable 1 week ago and router not working since. What to do?

Toggle sidebar Toggle sidebar
G

genberg0646

Reputable
Apr 3, 2014
1
0
4,510
Since switching to a bundle package with cable 1 week ago, our router is unable to access the internet. (Had previously been working fine with AT&T DSL modem.) The installers left without checking the router. How should we proceed?
 
Solution
chunkymonster
Call the cable company and ask them if what DOCSIS version they use.

Is your router DOCSIS 3.0 compatible?

Had the same issue after updating my cable modem a couple of years ago and come to find out my Linksys WRT54GL router was not DOCSYS 3.0 compatible. Bought a Netgear WNDR3700 router that was DOCSYS 3.0 compliant and it fixed the issue.
Sort by date Sort by votes
USAFRet

USAFRet

Titan
Moderator
Mar 16, 2013
171,442
17,908
184,590
The guy left without verifying everything worked?

So the router was previously picking up the LAN cable signal from the DSL modem?
Do things work if plugged directly into the new cable modem?
Is the new device a modem, or modem+router?
 
Upvote 0 Downvote
chunkymonster

chunkymonster

Splendid
Jan 12, 2006
3,672
0
22,960
Call the cable company and ask them if what DOCSIS version they use.

Is your router DOCSIS 3.0 compatible?

Had the same issue after updating my cable modem a couple of years ago and come to find out my Linksys WRT54GL router was not DOCSYS 3.0 compatible. Bought a Netgear WNDR3700 router that was DOCSYS 3.0 compliant and it fixed the issue.
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom