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Kingston 4GB DDR3 RAM KVR13N9S8/4 problems with my Windows 8.1 64-bit OS

Tags:
  • Memory
  • DDR3
  • RAM
  • Windows 8
  • Kingston
Last response: in Memory
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April 3, 2014 5:59:56 AM

Hi people,
I have a PC with the following specs:
Intel® Desktop Board DH55TC
Intel Core i3 530 CPU at 2.93 Ghz
Kingston 2GB DDR3 RAM (KVR1333DN9/2G - SP)
NVIDIA GeForce 630 Graphics card
Seagate 500GB HDD
OS Windows 8.1 64-bit

I had a Kingston 2GB ram as mentioned above. Then I decided to upgrade it with another 4GB
It was KVR13N9S8/4 - SP. When I started my PC it properly beeped twice and the windows loading screen appeared. After that it just reboots all over again. I even tried booting my PC using only the 4GB ram but the same problem continues. My BIOS is also fully updated. I have also tried changing the voltage but to no avail.

Please help me

More about : kingston 4gb ddr3 ram kvr13n9s8 problems windows bit

a b } Memory
April 3, 2014 6:13:56 AM

Can you boot with just the 4gb stick?

If you can then run memtest on the 4GB stick.
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Best solution

a b } Memory
April 3, 2014 10:17:52 AM

Hello, I'm Jewel with Kignston Technical Support. The problem is that KVR13N9S8/4 is not compatible with your motherboard. We no longer support the Intel DH55TC as we are no longer able to manufacture memory that is compatible with it. The compatible 4GB part number is KVR13333D3N9H/4G which was discontinued at the end of 2013, you may still be able to find this part from some online retailers. The main difference between the old and current 4GB modules is that the new modules are Single Rank while the old were Dual Rank. This means the new modules use half the number of DRAM chips that are of a larger individual capacity. The reason they do not work with some older systems is that they are not capable of recognizing or communicating properly with the new DRAM. For any further assistance, please call us at 1-800-435-0640 (USA and Canada only) M - F 6am - 6pm PT and I or another available Technician will assist you. Please be sure to have the part in question on hand when you call.

Thank you for selecting Kingston as your upgrade partner
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a c 2286 } Memory
a b * Windows 8
April 3, 2014 1:48:04 PM

Might make sure you have the latest BIOS, clear the CMOS and try with only the 4GB stick
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April 3, 2014 9:18:03 PM

kingstonhq said:
Hello, I'm Jewel with Kignston Technical Support. The problem is that KVR13N9S8/4 is not compatible with your motherboard. We no longer support the Intel DH55TC as we are no longer able to manufacture memory that is compatible with it. The compatible 4GB part number is KVR13333D3N9H/4G which was discontinued at the end of 2013, you may still be able to find this part from some online retailers. The main difference between the old and current 4GB modules is that the new modules are Single Rank while the old were Dual Rank. This means the new modules use half the number of DRAM chips that are of a larger individual capacity. The reason they do not work with some older systems is that they are not capable of recognizing or communicating properly with the new DRAM. For any further assistance, please call us at 1-800-435-0640 (USA and Canada only) M - F 6am - 6pm PT and I or another available Technician will assist you. Please be sure to have the part in question on hand when you call.

Thank you for selecting Kingston as your upgrade partner




So there isn't anything that i can do now with this new ram?????? And by Dual rank do you mean this - 4 GB (8 x 256 MB) DDR3 DIMM. Also if I use any other ram (other company) with Kingston's will it work?
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April 3, 2014 9:21:58 PM

moulderhere said:
Can you boot with just the 4gb stick?

If you can then run memtest on the 4GB stick.



No, i am not able to boot up my pc with just 4gb stick. And i tried running memtest86 but after 33% it just freezes.
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April 3, 2014 9:23:09 PM

Tradesman1 said:
Might make sure you have the latest BIOS, clear the CMOS and try with only the 4GB stick


I have the latest BIOS and how do i clear the CMOS chip???
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a c 2286 } Memory
a b * Windows 8
April 3, 2014 9:40:34 PM

Direction in manual- there's a jumper on the mobo, or can simply remove the mobo battery while unplugged for about 5-10 minutes then put the battery back in the same way it was and try
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