Windows 8.1 / Windows server 2012 r2 Blackscreen

Samin77 · Apr 4, 2014

I had a windows 7 , i downloaded something called windows server 2012 r2 essential, after the download it rebooted my pc, ( i thought it was a program) when my pc started i had a new login screen and when i logged in i only had a blackscreen. Help! I have tried safemode, dosen't work

rgd1101 · Apr 4, 2014

sound like you download and install a new os.

It is a new pc? they should have a recovery partition.

Samin77 · Apr 4, 2014

Is there any fix?

canadianvice · Apr 4, 2014

You should try buying your OS. Perhaps that would fix your problem?

Samin77 · Apr 4, 2014

I tried the repair computer ( f8 ). But it Said There is no system image found, i made system image from my dads pc ( windows 7) but i got a error, saying that is not a location, i don't have any windows 8 system image,

Samin77 · Apr 4, 2014

What do you mean with os? Windows?

Samin77 · Apr 4, 2014

Like a installation disc for windows?

canadianvice · Apr 4, 2014

Samin77 :

You may have accidentally installed an operating system that was probably pirated over your current one (though it's hard to accidentally install a pirated OS...)... Did you format your drive? You may still have the actual recovery option on the drive, but if you failed to make your own recovery media prior, you will probably need to order recovery discs from your manufacturer (if it's still supported).

If not, you can legally download an ISO for Windows - if you have a key sticker on your computer, you can re-install, but you'll likely have to get your drivers manually.

This is why I always advocate making recovery media before something goes south, because it's a lot harder to fix once it does.

Samin77 · Apr 4, 2014

canadianvice :

I downloaded it from the Microsoft website, and i didn't download a os , or maybe i did, it Said windows server 2012 r2, and can't i just get a windows 8 system image and then restore? Cause my friend has windows 8

canadianvice · Apr 4, 2014

Samin77 :

#1: That is one of MS' operating systems, as the name would suggest it's designed for servers
#2: If your friend has the same model, you could try. If not, however, there will be driver conflicts and it may not have drivers available for your system.

My suggestion is either download an ISO for Windows 7 OEM if you can find one, and use the key on your computer (MS authenticity sticker) to install. You would only need to get some of the drivers then, and these are usually available via the manufacturer page for your laptop or the manufacturer of the part.

Samin77 · Apr 4, 2014

canadianvice :

Samin77 :

#1: That is one of MS' operating systems, as the name would suggest it's designed for servers
#2: If your friend has the same model, you could try. If not, however, there will be driver conflicts and it may not have drivers available for your system.

My suggestion is either download an ISO for Windows 7 OEM if you can find one, and use the key on your computer (MS authenticity sticker) to install. You would only need to get some of the drivers then, and these are usually available via the manufacturer page for your laptop or the manufacturer of the part.

Im not so good in computers , can you give me a easier explanation ( sorry)

canadianvice · Apr 4, 2014

Samin77 :

A computer uses drivers (software packages) to determine what to do with a part that is plugged in. This is how your system knows that a keyboard is a keyboard and not a microphone.

The problem with a system image from another computer is that it clones the system; this includes drivers. If the computer is built with different parts, the image will have some drivers for parts that don't exist in your system, or it will lack the drivers to run parts that do.

Furthermore, Windows will not activate, as it thinks it already has - cloning and sharing a system image across computers both in active use is essentially recognized in the same way that MS detects piracy.

Your other option is to use a Windows OEM disc or burned image to reload your OS. At which point, you would go to the manufacturer's website, download the drivers they list for your computer, and install them. This should return your system to fairly complete function,

Samin77 · Apr 4, 2014

canadianvice :

Samin77 :

A computer uses drivers (software packages) to determine what to do with a part that is plugged in. This is how your system knows that a keyboard is a keyboard and not a microphone.

The problem with a system image from another computer is that it clones the system; this includes drivers. If the computer is built with different parts, the image will have some drivers for parts that don't exist in your system, or it will lack the drivers to run parts that do.

Furthermore, Windows will not activate, as it thinks it already has - cloning and sharing a system image across computers both in active use is essentially recognized in the same way that MS detects piracy.

Your other option is to use a Windows OEM disc or burned image to reload your OS. At which point, you would go to the manufacturer's website, download the drivers they list for your computer, and install them. This should return your system to fairly complete function,

Oh okey, so i download it on a disc or USB then what? I can't really do anything when i login, should i F8 and then click on repair computer, then use system image?

This is the most info about my pc :
PackardBell
Intel® Core™ i5-408M
4GB DDR3 Memor
500 GB HDD
Intel® HD Graphics
EasyNote TK

If that helps

canadianvice · Apr 4, 2014

I tend to prefer discs.

Realistically, my strong suggestion is if your computer is still supported by the manufacturer, contact them and inquire about ordering the recovery discs. It'll be the simplest process for you and there's a lot less to go wrong.

In the meantime, I would focus on trying to get your data off using a Linux disc.

Samin77 · Apr 4, 2014

canadianvice :

Okey, but what do you mean with the Linux disc, i got a windows pc?

canadianvice · Apr 4, 2014

Samin77 :

Point #1: I would definitely just order recovery discs from the manufacturer.
#2: Ubuntu, Mint Linux - you can boot into an alternative operating system from these discs and they're good for getting data off your hard drive when your Windows installation is borked.

If there's any left, I'd suggest doing that before trying any of the recovery options I've mentioned.
Alternatively, if all you really do is browse the web, email, and use Office for its general features, you could just install Linux Mint and be done with it.

Samin77 · Apr 4, 2014

So , so i download Ubuntu to a disc, how do i use it, and can you give me the Link for the download , and btw i searched for my pc model in packardbells website, there was no O.S, but there was a thing called
Drivers, can i send photos here? So i can show you

canadianvice · Apr 4, 2014

Samin77 :

Do they offer recovery discs? You may need to contact their actual support... I have no idea who Packardbells is (Hewlett-Packard?). The drivers will be a list of the necessary software for the PC.

I'd suggest using Linux Mint if you're a Windows user - it's less of a leap. As for how to use it - mess around, and otherwise, there's a little thing called "reading". I don't offer full system tutorials for free, they take a long time. Follow the instructions to burn it from a disc, then you just boot from disc.

Better yet, how about you link me and get me your model number for your laptop?
I might be able to shed some light on things.

Samin77 · Apr 5, 2014

canadianvice :

Sorry for late answer, how do i info , accidently picked a answer, but the model is
Easynote_tk85-go-500n CD
Snid : 10205224016
( idk if that is the module number)

canadianvice · Apr 5, 2014

Option #1:
I found your notebook on the English version of the manufacturer's website.
http://www.packardbell.co.uk/pb/en/GB/content/online-support

This is their online support option. Try contacting them to see if you can order recovery discs.

Option #2:

If not, use a Windows 7 OEM disc matching the license listed on your computer (you may be able to legally download this somewhere - the disc image, not a license.) Make sure you have the drivers mentioned below downloaded onto a USB stick. You will not have internet access on the system before you install these drivers if you reset it this way.

Reinstall this way, and format the drive. (Look for a 20000MB or so partition. Don't format that.)
Next, download all the drivers you see here for your version of Windows (32 bit or 64 bit):
http://www.packardbell.co.uk/pb/en/GB/content/download

You may have to enter the SNID you gave me to find your product.
From there, you'll have to install all of those drivers.

This gets into computer repair fairly heavily at this point. I can't really explain how to do it further, since if you can't figure this out, I won't be able to explain it in a way you will. If you have an electronics store nearby, you should inquire about paid services or see if you can find a tech-savvy friend.

I can't do a computer repair over the internet, but hopefully this will get you on the right track. Your best bet is to find somebody who will do it for you in person.

Disclaimer: Following these instructions should, if done correctly, result in a largely functional system. Some features may be lost or broken resetting it this way. My strong recommendation is to have a tech-savvy friend or someone do it in person. I make no guarantees this will work perfectly, and it's at your own risk if you try to fix your system this way.

Windows 8.1 / Windows server 2012 r2 Blackscreen

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