Newly Built Gaming PC Keeps Freezing/Failing to Power Up

cerberus23311 · Apr 8, 2014

So I built a PC last week, the first one I've built. I was umming and Ah'ing over doing it myself or getting someone to do it for me. The latter would be more expensive, but I didn't have that much experience in the field, and I'd rather have someone to blame with wasting my money if something went wrong.

Now eventually I got everything up and running, installed the OS and everything, had a few issues with startup after a restart. The system would begin to power up, and then completely shut down again, not even getting to BIOS.

Anyway, up until this sunday, everything was fine again, no problems, no crashes, no nothing.

Then during a game with a friend, the whole PC just froze. No blue screen, no nothing. Just completely froze. Had to manually power it off and back on again.

I panicked a little bit, but everything seemed fine again afterwards. Then a while later, it happened again, and then again, and again. Several times in one 'sitting'. So I got really worried, checked a few places and generally the response came back that the hardware overheating was probably an issue. I got a Hardware monitor and used that, and the highest on rare occasions the CPU is hitting is 71 degrees c, but on most hefty loads its sitting at about 55, and my GPU is chilling at 45-50, so I don't think its that.

Now just a little earlier it completely froze again. I wasn't even doing much, just browsing Steam. I had a game open and sitting in the background, but the hardware monitor had the CPU sat at 21 degrees, and the GPU at 29, so there's no issue there. I had to restart.., and when I did, I had the issue of it shutting down the moment it powered up again, and it happened over 10 times.

The first time it happened, the CD drive had a driver disc in it, which spun up the moment I powered it on, and when I ejected the disk, this seemed to fix the problem, so after a few other tests, I opened the drive again, and it seemed to power up without a hitch. Could the drive be the issue?

I don't really know what else to check, and I'd really like some help..., I've wanted a gaming PC for a very long time, and now I've built one.., I'd rather not have it die within days.

Specifications.

CPU:AMD Piledriver FX-8 Eight Core 9590 Black Edition 4.70GHz
GPU:Inno3D GeForce GTX 770 iChill HerculeZ X3 Ultra 4096MB GDDR5
RAM: Kingston HyperX Predator 8GB (2x4GB) PC3-21300C11 2666MHz
Motherboard:ASUS M5897 R2.0
PSU:Corsair RM Series RM 1000 '80+ Gold' 1000W Power Supply
Cooler:Corsair Hydro H60 V2
Storage:Corsair Force LS Series 120GB 2.5" SATA 6Gb/s SSD
Seagate Barracuda 2TB 7200RPM SATA 6Gb/s HDD
Peripherals: Asus 24x DVD±RW DRW-24F1ST SATA ReWriter
OS: Windows 7 Ultimate

lonewolf7 · Apr 8, 2014

I suspect the PSU, RM series has thermal issues currently. If you have a spare PSU or can borrow it from someone then try with it, hopefully this will resolve your issue. And temps are just fine, nothing to worry about. Good luck.

Eric Joh · Apr 8, 2014

I don't think that motherboard supports RAM at that speed. 2666MHz is waay to quick. Buy 1866MHz or something instead.

Edit: Looked into it, looks like it supports up to 1866, or 2133 (OC). Definitely a RAM speed problem.

cerberus23311 · Apr 9, 2014

Thank you! I saw about the issues with the PSU in reviews and such after I had ordered it, which made me cringe a little. Currently I unplugged the CD drive just out of curiousity, and it seems to be running fine for two days.

As for the RAM, I actually got the speed wrong, its running at 2400 MHZ, not 2666, sorry. But thats still too fast, I know. Will having RAM at that speed cause any permanent issues? (Just out of curiosity) Since I don't really have the money now to buy more RAM off the bat.

Edit: Briefly looking around, I'm seeing several pages on how to underclock RAM in the BIOS and that sometimes RAM does this automatically. Wouldn't this just fix the problem?

lonewolf7 · Apr 9, 2014

So far so good. Look for a few days how it goes ! And if you didn't OC RAM manually then there's no need to worry. CPU will control the speed of RAM automatically. Good luck.

cerberus23311 · Apr 9, 2014

Thanks! I'll update this if anything else occurs. But here's hoping! I appreciate all the help.

lonewolf7 · Apr 9, 2014

We will be waiting. Cheers.

cerberus23311 · Apr 11, 2014

Sigh. Back again. 3 days fine until now

PC froze again. I had Minecraft open in the background, but wasn't doing anything intensive, just typing in skype when it froze up.

Did the whole shutting down almost instantly after powering it up, for a while. Opened up the side to have a look, and then unplugged my mouse (Which was sat still apparantly powered on even when the PC was off, its a gaming mouse, but it was glowing the colour it does before its actually functioning)

Anyway, after that it powered back up, but I'm not sure if its some sort of overheating problem, since I opened up the case and took a little while to get it working, it could just be cooling down. Anyway, I started looking again, and found something about HDD errors, so I thought I'd check the drives, and downloaded the Seagate tool. Started it up and as it ran, the PC froze once more.

I'm not really sure what to do now. I don't have any spare PSU's just hanging around.., and I can't really ask for a refund from OverclockersUK (My provider) since It'll take a while, and I'll need to return the PSU, which means no PC :/ So I'm generally screwed.

I'm not sure whats causing the problem at all really. I've been playing a whole lot of really heavy games on the best settings without issue. So you'd think it'd happen then.., but it just randomly crops up, and its really making me paranoid about the PC, and ruining any enjoyment I can get out of it x.x

Suztera · Apr 11, 2014

cerberus23311 :

Sigh. Back again. 3 days fine until now

PC froze again. I had Minecraft open in the background, but wasn't doing anything intensive, just typing in skype when it froze up.

Did the whole shutting down almost instantly after powering it up, for a while. Opened up the side to have a look, and then unplugged my mouse (Which was sat still apparantly powered on even when the PC was off, its a gaming mouse, but it was glowing the colour it does before its actually functioning)

Anyway, after that it powered back up, but I'm not sure if its some sort of overheating problem, since I opened up the case and took a little while to get it working, it could just be cooling down. Anyway, I started looking again, and found something about HDD errors, so I thought I'd check the drives, and downloaded the Seagate tool. Started it up and as it ran, the PC froze once more.

I'm not really sure what to do now. I don't have any spare PSU's just hanging around.., and I can't really ask for a refund from OverclockersUK (My provider) since It'll take a while, and I'll need to return the PSU, which means no PC :/ So I'm generally screwed.

I'm not sure whats causing the problem at all really. I've been playing a whole lot of really heavy games on the best settings without issue. So you'd think it'd happen then.., but it just randomly crops up, and its really making me paranoid about the PC, and ruining any enjoyment I can get out of it x.x

I think you got the wrong motherboard and it is not the PSU fault. You paired the cpu with a bad motherboard. It doesn't have the required power phases to power a FX 9590 and neither is it compatible. It is recommended to get a FX 990 chipset motherboard.

cerberus23311 · Apr 11, 2014

Well, I'm not sure about that.., but I did just mess with some of the RAM options in the BIOS, and the PC refused to boot at all. Just started up and then instantly powered down.

So I unplugged the GPU's power supply, just to see what'd happen.., and it booted up fine, although it didn't display anything, obviously.

So I swapped the cabling to the GPU, and used a new port on the PSU and it booted fine.

As for the Motherboard.., surely if its not compatible, it wouldn't work at all? I checked the site and yeah, it isn't compatible. Shouldn't it just not work then?

Suztera · Apr 11, 2014

cerberus23311 :

You would be able to install the cpu into the socket but it would have problems. Also that motherboard isn't that good for a 8 FX core anyway.

coastie65 · Apr 11, 2014

Hi. First, you have way too much POwer supply you can go with 650w and it would still be a lot of headroom. Second, your Motherboard doesn Not Support 2400 mhz memory ........... period. That needs to be changed. Go to 1600 Mhz as that is fine and i strongly suspect that is where your problem is. The Motherboard does support the FX series of Processor. It may need to be updated for that particular one ( Octacore ).

cerberus23311 · Apr 11, 2014

I'll drop it back down to 1600 on my next start up then, thank you.

As for the PSU, I checked 4 different sites, and each one gave me conflicting information about what I'd need >.< So I went with a higher PSU to be safe.

Well I checked the Motherboards support on the ASUS site.., and it said it went to..well FX-8350(FD8350FRW8KHK,4.0GHz,8C,125W,rev.C0,AM3+) <This one.

Which does conflict with Suztera's response, since its an 8 core too.

I appreciate everyones help, I'm just getting really over stressed and panicky because I screwed up x.x This is why I didn't want to build it myself.

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