I have a computer that uses a website called paycor for their payment system, it also uses a citrix web plug-in to run a program. When I try to print a report for the program the job shows up in the queue of the local printer but does not print. The printer was a HP laserjet 1018 the computer is running Win 7 Pro x64 IE 10, the print job will show up in the queue, disappear but nothing will print.
Here are the troubleshooting steps I did.
Tried a smaller report one that was 1 page instead of 80.
Tried to uninstall and reinstall the citrix web plug-in.
Tried to print to a network printer and was successful in printing.
Removed the HP 1018 and replaced with an HP laserjet P1606.
Print job would show in queue for the P1606, disappear and nothing would print.
Looked for any files in C:\windows\system32\spool\printer, there was nothing to delete.
Restarted print spool service, and computer multiple times.
I have someone else with the excact same model computer and running the same version of windows with a HP 1018 printer and everything prints fine.
I am not sure if this is a driver issue, or software or something to do with the citrix plugin.