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Black Screen/No Signal crashes (Registering as BSOD) - Please help

Last response: in Graphics & Displays
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April 8, 2014 3:05:53 PM

Computer Specs:
PC: Alienware x51 R2 - i7 4470 Quadcore @ 3.40 Ghz 8GB RAM
Motherboard: Alienware 0PGRP5
GPU: Nvidia GTX 760
PSU: 330W external Alienware PSU
OS: Windows 7 64-bit Home Premium SP1
Monitor: Sanyo 32'' HDTV - 60 Hz 720p

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Randomly whether I'm in a game, idle, or just browsing my PC will change to a black screen read No Signal then after about 5 seconds restarts itself. The PC will usually boot right back up until it's ready to crash again but on rare occasions it will boot without a display. I'll be able to hear Windows sounds and the USB devices will turn on but no display. After plugging and unplugging the HDMI and restarting several times I'll eventually get the message "Please power down and connect PCIe cables to this graphics card." The only way I can get it to boot back up from here is open up the computer and swap out the 6-pin connectors on the graphics card. The PC will work for a few days to a few weeks then crashes start again. Also, the on-board graphics card will work at all times while this is happening.

Here is the bluescreen view:


I also was getting this WMI error ID (10) in event viewer a second after the crashes:

"Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected."

But it stopped showing after I ran microsoft fixit.

Another weird thing is I can replicate the crash if I set windows to go to a pitch black screen saver after idle for however long, BUT if I use power saver options instead of screen saver the crash doesn't happen.

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Things I've already tried with no results:

Clean Nvidia driver install (V334.89)
Updated BIOS and chipset drivers
Fixed registry errors
Tried EnablePowerMizer Regedits
Monitored heat (GPU runs at ~50C idle and ~65-75C while playing intensive games. Got it to max at 83C using MSI Kombuster with no crash. CPU runs at ~58C idle and max 65C while under load. I use HWmonitor and Intel Core Temps)
Tested hard drive(0 bad sectors), Did several GFX stress tests
Tried turning down power consumption and overclocking using MSI
Did BIOS tests, all passes
Virus/adware/spyware scanned all clean, defragmented as well
Used MSI to run GPU fan max at all times, crashed promptly 10 minutes later :p 

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So yeah, I'm just beginning to think it's a faulty hardware issue. If anyone has ANYTHING I could try I would appreciate it.
a b V Motherboard
April 8, 2014 3:17:46 PM

If you are getting a message that says No Signal, that is a Graphics issue and from your description, the first thing that comes to mind is that the GPU is overheating. Might want to try and get as much dust as you cane for out of there especially arong any heatsink over the GPU ( I'm thinking that is a laptop ).
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a b V Motherboard
April 8, 2014 3:18:39 PM

"Also, the on-board graphics card will work at all times while this is happening."

if thats the case, its either a bad gpu or bad psu.
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a b V Motherboard
April 8, 2014 3:19:50 PM

Nepex said:
Computer Specs:
PC: Alienware x51 R2 - i7 4470 Quadcore @ 3.40 Ghz 8GB RAM
Motherboard: Alienware 0PGRP5
GPU: Nvidia GTX 760
PSU: 330W external Alienware PSU
OS: Windows 7 64-bit Home Premium SP1
Monitor: Sanyo 32'' HDTV - 60 Hz 720p

----

Randomly whether I'm in a game, idle, or just browsing my PC will change to a black screen read No Signal then after about 5 seconds restarts itself. The PC will usually boot right back up until it's ready to crash again but on rare occasions it will boot without a display. I'll be able to hear Windows sounds and the USB devices will turn on but no display. After plugging and unplugging the HDMI and restarting several times I'll eventually get the message "Please power down and connect PCIe cables to this graphics card." The only way I can get it to boot back up from here is open up the computer and swap out the 6-pin connectors on the graphics card. The PC will work for a few days to a few weeks then crashes start again. Also, the on-board graphics card will work at all times while this is happening.

Here is the bluescreen view:


I also was getting this WMI error ID (10) in event viewer a second after the crashes:

"Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected."

But it stopped showing after I ran microsoft fixit.

Another weird thing is I can replicate the crash if I set windows to go to a pitch black screen saver after idle for however long, BUT if I use power saver options instead of screen saver the crash doesn't happen.

----

Things I've already tried with no results:

Clean Nvidia driver install (V334.89)
Updated BIOS and chipset drivers
Fixed registry errors
Tried EnablePowerMizer Regedits
Monitored heat (GPU runs at ~50C idle and ~65-75C while playing intensive games. Got it to max at 83C using MSI Kombuster with no crash. CPU runs at ~58C idle and max 65C while under load. I use HWmonitor and Intel Core Temps)
Tested hard drive(0 bad sectors), Did several GFX stress tests
Tried turning down power consumption and overclocking using MSI
Did BIOS tests, all passes
Virus/adware/spyware scanned all clean, defragmented as well
Used MSI to run GPU fan max at all times, crashed promptly 10 minutes later :p 

----

So yeah, I'm just beginning to think it's a faulty hardware issue. If anyone has ANYTHING I could try I would appreciate it.


If you are getting a message that says No Signal, that is a Graphics issue and from your description, the first thing that comes to mind is that the GPU is overheating. Might want to try and get as much dust as you cane for out of there especially arong any heatsink over the GPU ( I'm thinking that is a laptop ). You may also want to check the Fan(s) and make sure they are running right. You can check temps by using an app such as HW Monitor.
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April 8, 2014 3:26:56 PM

coastie65 said:
If you are getting a message that says No Signal, that is a Graphics issue and from your description, the first thing that comes to mind is that the GPU is overheating. Might want to try and get as much dust as you cane for out of there especially arong any heatsink over the GPU ( I'm thinking that is a laptop ).


It's a compact desktop. It's only a few months old. There is no dust inside the computer and the temps are always in a good range.
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a b V Motherboard
April 8, 2014 3:28:22 PM

if its a few months old, you should call dell and have them diagnose it.
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April 8, 2014 3:33:47 PM

daswilhelm said:
if its a few months old, you should call dell and have them diagnose it.


I have 2-3 times and they just do stress tests and usually can't get the error to replicate. Then tell me to call back in a few days if it happens again. I guess I need to be more persistent. I was just seeing if this forum has anything to offer in the meantime.
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Best solution

a b V Motherboard
April 8, 2014 3:35:36 PM

why not just demand a replacement?

i would offer more help, but unfortunately the system is not your normal system, you cant just swap in a regular power supply.

the only thing i can recommend is swapping out the gpu, but if you had an extra card there, you probably would have done that already.

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April 8, 2014 7:39:01 PM

daswilhelm said:
why not just demand a replacement?

i would offer more help, but unfortunately the system is not your normal system, you cant just swap in a regular power supply.

the only thing i can recommend is swapping out the gpu, but if you had an extra card there, you probably would have done that already.



After calling and talking to them for 2 hours they are replacing the graphics card and PSU. Hopefully this will resolve the issue.
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a b V Motherboard
April 8, 2014 8:51:30 PM

good to hear, best of luck.
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!