problem updating windows

beaufrisby · Apr 8, 2014

I just recently bought an Acer Predator AG3-605-UR37. It comes with windows 8 installed and when I was checking for updates it said I was missing 90 important updates but when I clicked download and install it said that there was a problem and only 6 updates could install. I also tried to download Google Chrome and that failed to download twice. I did a system restore and tried to update windows again only to have sit at 0% downloaded forever. I'm trying to figure out if it's the computer or just windows and how to fix it.

dodger46 · Apr 9, 2014

beaufrisby :

Sounds like a possible Windows Installation error, some diagnostics for you to try...
First try System File Checker
Winkey plus 'X'
Choose Command Prompt (Admin)
Type sfc /scannow then Enter

It finds and fixes errors in Windows, but doesn't always report them. Run it and see if the fault disappears after re-booting your system
If corrupt files are found that can’t be fixed, try

Dism /Online /Cleanup-Image /RestoreHealth (Observe spaces before /)

Re-run SFC

To view CBS Log

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Search C drive for sfcdetails.txt or navigate to C:\Windows\System32 and scroll down

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