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Please help me fix my husband's monitor/display issue...

Last response: in Graphics & Displays
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April 8, 2014 10:34:03 PM

Ok, I'll try to keep this as simple as possible.

He has a Toshiba gaming laptop (although not high-end) with an NVIDIA GEForce 8700. He has always used the laptop with an external monitor and other peripherals. One evening he decided that his 22" monitor wasn't large enough to satisfy him any longer so he decided to hook the laptop to our 42" tv and sit in the middle of my living room to game....then being the nagging wife that I am I demanded that he return to his desk and his crappy 22" monitor. Well, now the monitor doesn't work with his laptop. It works perfect when plugged into other computers. But when it's plugged into the laptop it just won't power on...almost like it's just stuck in sleep mode. He's combed through every control panel and Nvidia control panel setting. He's formatted and reinstalled Windows 7. Nothing works.

His explanation, "I fried something"

So...please help me be the right one in this argument. I want to fix it before he gets home from work and look like the genius wife that I am.

Thank you.
a b C Monitor
April 8, 2014 10:40:39 PM

Did you check to see if the monitor is on the correct source? For example if you are using an hdmi cable from the laptop to the monitor that the monitor is set to HDMI, or DVI cable and the source on the monitor is DVI? etc
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April 8, 2014 10:42:59 PM

It's VGA. Would there still be a setting for that as well? I am going to troubleshoot after he goes to bed.
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April 8, 2014 10:46:27 PM

Also...I suggested that he should plug the laptop back into the TV to see if it still works when plugged to the TV. And it does.
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a b C Monitor
April 8, 2014 10:49:51 PM

Yes there would be a VGA source on the monitor, are you using the same cable/port to plug the laptop into the TV as the monitor?
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April 8, 2014 10:55:06 PM

Yes. Our TV has a VGA input and we have used the same port. Another bit of information...we've tried various resolution settings as well.
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a b C Monitor
April 8, 2014 10:57:57 PM

Well, I suggest plugging the laptop into the monitor, make sure that it is on the correct source input, then opening up the nVidia control panel and make sure that the monitor is detected, and that the resolution setting is compatible with your monitors resolution.
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April 8, 2014 11:00:05 PM

Ok. He has gone to bed. I'll give it a try.
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April 8, 2014 11:16:38 PM

Ok...I'm not finding any VGA/DVI/HDMI settings anywhere in the Nvidia control panel or the Windows 7 control panel. Nvidia control panel is recognizing the monitor. The monitor is still in "sleep mode". I have also tried the windows key +P with no luck.
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a b C Monitor
April 8, 2014 11:24:17 PM

No the VGA/DVI/HDMI will be a button on your monitor labeled source, or input.
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April 8, 2014 11:36:29 PM

No such button on the monitor. It's a HP w2207. Not sure if that is helpful. Would it make sense that when plugging this monitor directly into another computer via the VGA port and it works like a dream that somehow the source is off?
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a b C Monitor
April 8, 2014 11:41:02 PM

As per HPs website:


Selecting the source of video input

Attach a VGA cable (provided), a DVI-D cable, or both to the monitor. To use DVI, your computer must have a DVI-compliant graphics card. If both cables are installed, the default input selection is DVI. To switch the input selection, use the Switch Video Input option in the OSD menu.

1.
Press the Menu button on the front of the monitor to access the OSD main menu.

2.
Navigate to Switch Video Input by pressing the + (plus) or –(minus) buttons on the monitor.

The Switch Video Input toggles between VGA and DVI.

3.
Click Save and Return after you make your choice.
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April 8, 2014 11:48:22 PM

Ok...when I press the buttons on the front of the monitor it doesn't even wake up so I wouldn't really be able to navigate through those options. Lol.

It's plugged into the laptop and is just stuck in sleep mode/says "No signal" then goes to sleep. I know it's not the cable as we use the cable to plug the monitor into another computer and it works fine. I know it's not his VGA port as we can plug his laptop to the TV and it works fine.
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a b C Monitor
April 8, 2014 11:53:09 PM

Even if there is no input you are able to access the OSD.
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April 8, 2014 11:54:43 PM

Hmm. Well all I see is a black screen. Lol. The only time it will "wake up" is when I unplug and plug it back into the laptop. It wakes up long enough to display a message of no signal and going to sleep.
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a b C Monitor
April 8, 2014 11:57:22 PM

Ok, just read the product specs and the max resolution that monitor displays is 1680 x 1050. In the nVidia control panel or in the windows screen resoltion page can you verify that is what the laptop is trying to push to the monitor?
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April 8, 2014 11:57:44 PM

When I hold the menu button on the front of the monitor down it wakes it up long enough to tell me it's going back to sleep. haha
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a b C Monitor
April 9, 2014 12:05:29 AM

I would check the Monitor's OSD for a "Factory Reset" Option. If not available then google the make and model with factory reset.

Also never hurts to try another wall outlet/

Ive had Monitors randomly stop working or develop weird quirks in the past and this has always fixed it for me =/
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April 9, 2014 12:08:20 AM

I would do that except I can take the VGA cable and plug it directly into another computer and have it work. I don't think in this case that it's a monitor issue necessarily.

This is frustrating to say the least.

I'm not nearly as computer illiterate as I may seem. I actually have a degree in CIS but I absolutely hate computer repair and it's certainly not my calling. Just a wasted four years of my life.
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April 9, 2014 12:09:23 AM

Devballs, the nVidia control panel is no longer complying. I select the hp as an external display and when I "apply" the setting it just erases it. But earlier it was working fine and I did have the resolution set to the recommended resolution and that was not fixing it either.
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a b C Monitor
April 9, 2014 12:09:55 AM

As previously stated, have you insured that the laptop is providing a 1680x1050 resolution to the monitor?
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a b D Laptop
a b C Monitor
April 9, 2014 12:10:45 AM

Laptop to Monitor issue:

Your monitor won't get a signal until you go into the Video Control Panel and select a 2nd screen, usually as Extended though you have other options such as the Monitor being the main one and the laptop off.

Most laptops also have an F-Key that can toggle the monitor output options. For example, you might:
a) hookup the laptop to monitor
b) press the FUNCTION button + the proper F-Key (may have a square monitor signal) slowly which toggles the options

However, you really want to use the Video Control Panel, and for example:
a) physicall attach monitor
b) choose the 2nd monitor as "extended" in the Video Control Panel
c) choose "scale by aspect" (can be done on the Monitor as well) to prevent stretching
d) choose the proper resolution (apparently 1680x1050)
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April 9, 2014 12:20:12 AM

Previously it was, yes (1680x1050). Now the control panel isn't holding any settings once applied.
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April 9, 2014 12:38:57 AM

To elaborate...

When I go into the nvidia control panel on the left-hand side I see:

-3D Settings
--Adjust image settings with preview
--Set PhysX configuration
-Display
--Change resolution
--Change flat panel scaling
--Adjust desktop color settings
--Set up multiple displays
-Video & Television
--Adjust video color settings
--Adjust video image settings

When I first go into nvidia control panel in the center I see:

1) Select the displays you want to use:
[ ] HP w2207
[x] Seiko Laptop Display (1)

At this point I click "Set up multiple displays" in the left pane. I check "HP w2207 under "Select the displays you want to use" I click "Apply" and the laptop monitor will go black for a moment and come back on. "HP w2207" is now unchecked and I'm back to square one. If I re-check "HP w2207" and click "Change resolution" I get a notification stating that changes have been made and would I like to apply the changes. I check "Yes". Again, laptop monitor goes black, comes back and "HP w2207" is again unchecked. Sigh.

EARLIER I was able to check it and was able to change the resolution to the recommended settings.

-----

When I go into Windows 7 Display control panel I see:

Monitor 1:

Display: 1) Mobile PC Display
Resolution: 1440 x 900 (recommended)
Orientation: Landscape
Multiple Displays: Show desktop only on 1 (with drop down) (Yes, I've tried changing this as well to show desktop only on 2 which is the HP)

And then I see "This is currently your main display"

When I select monitor "2" I see:

Display: 2. HP w2207
Resolution: 1440 x 900 (recommended)...this is greyed out and does not allow me to make changes now. Earlier I set it to the recommended resolution.
Orientation: Landscape (Also greyed out)
Multiple Displays: Show desktop only on 1.

[ ]Make this my main display (unchecked and greyed out so that I cannot check it)
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a b C Monitor
April 9, 2014 12:46:34 AM

In windows 7 display select Muliple displays and extend my desktop to display if you want to run both screens.
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April 9, 2014 1:03:15 AM

Are you using the same cable for all the monitors
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April 9, 2014 7:23:47 AM

Yes, the same cable was used. The cable is fine.

I ended up going to bed last night. I just wanted to update that he messed with some more things this morning and it appears that after a reboot the motherboard is not recognizing the VGA port. And after another reboot it does recognize it. But even when recognized the monitor still won't power on.
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