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Will I be charged if it turns out my phone isn't faulty?

Last response: in Cell Phones & Smartphones
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April 9, 2014 3:07:13 AM

Hi everyone,
I am going through the process if replacing my Nexus 5 with a new one (I believe it is faulty) but will Google make me pay the full price of a new device if it turns out my original phone wasn't broken?
Thanks a lot.
Adam
a b I Smartphone
April 9, 2014 3:17:05 AM

If it's not broken, they'll send it back to you. I don't think they'll charge you anything, but you'll probably have to pay shipping both ways.
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April 9, 2014 4:19:17 AM

Someone Somewhere said:
If it's not broken, they'll send it back to you. I don't think they'll charge you anything, but you'll probably have to pay shipping both ways.


When I've been talking to them this is what they've said:
- Only ship the 'faulty' device when the replacement arrives along with the shipping materials for the old one.
- You will be charged if it is found that the device has damage that is not covered under warranty.
-blah blah blah

I can't see any reason they'd charge me if my device is found to be in full working order, hmm..
Any other opinions?
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a b I Smartphone
April 9, 2014 4:28:02 AM

Oh, they're sending you a new device first? That could explain it. Either they'll ask you for the new one back if the old one isn't faulty, or it'll be a refurbished one anyway.

They might have a 'wasting our time' charge, though.
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April 9, 2014 4:36:24 AM

Someone Somewhere said:
Oh, they're sending you a new device first? That could explain it. Either they'll ask you for the new one back if the old one isn't faulty, or it'll be a refurbished one anyway.

They might have a 'wasting our time' charge, though.


Ok, thanks for your time. My 'Google Assistant' responded saying what I initially thought, there will only be a charge if the device has been broken beyond the warranty's cover.
Thanks a lot!
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