Multiple BSOD's on brand new laptop

Shiverness

Reputable
Apr 10, 2014
1
0
4,510
Dear people. Since a couple of weeks I own a brand new Dell Inspiron 14 7000 series with the Core i7, SSD and 8GB RAM. From the beginning I keep getting these Blue screens of death, mostly while playing a game like Skyrim or even a simple game like Age of Empires. In this 'My Dell' program I can see where the problem occurered and it turns out that the errors I get are almost all different of kind:

- MEMORY MANAGEMENT
- IRQL_NOT_LESS_OR_EQUAL
- EXCEPTION NOT HANDLED
- KMODE EXCEPTION NOT HANDLED
- KERNEL DATA ERROR
- several others i forgot

The program tells me that the errors have to do with the following files:

- C:\Windows\system32\ntoskrnl.exe
- C:\Windows\system32\drivers\dxgmms1.sys
- C:\Windows\system32\drivers\igdkmd64.sys
- C:\Windows\system32\ci.dll
- C:\Windows\system32\drivers\wdfilter.sys
- C:\Windows\system32\drivers\fltmgr.sys
- C:\Windows\system32\drivers\spaceport.sys
- C:\Windows\system32\win32k.sys
- C:\Windows\system32\drivers\rtkvhd64.sys
- C:\Windows\system32\drivers\netwbw02.sys

I can absolutely not imagine that it is normal for any new laptop to start giving these errors in the first couple of weeks while I do nothing strange to it. I spent hours of googling, updating drivers and whatnot to get rid of the errors but they keep coming :(

So I hope that someone is willing to help me fix this thing because sometimes I like to play a videogame and this is barely possible when my laptop reboots after 10 minutes in game.
Thanks in advance!
 
Solution
Either your ram is bad or Windows is corrupted. Try uninstalling your video card driver and reinstalling it from Dell support and driver site.

Your laptop has warrenty (1 yr I believe) and if it is within 30 of purchase, bring it back to the store and they may give you a new one.

polke45

Distinguished
Feb 22, 2008
126
0
18,710
Either your ram is bad or Windows is corrupted. Try uninstalling your video card driver and reinstalling it from Dell support and driver site.

Your laptop has warrenty (1 yr I believe) and if it is within 30 of purchase, bring it back to the store and they may give you a new one.
 
Solution