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Multiple BSOD's on brand new laptop

Last response: in Windows 8
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April 10, 2014 6:44:08 AM

Dear people. Since a couple of weeks I own a brand new Dell Inspiron 14 7000 series with the Core i7, SSD and 8GB RAM. From the beginning I keep getting these Blue screens of death, mostly while playing a game like Skyrim or even a simple game like Age of Empires. In this 'My Dell' program I can see where the problem occurered and it turns out that the errors I get are almost all different of kind:

- MEMORY MANAGEMENT
- IRQL_NOT_LESS_OR_EQUAL
- EXCEPTION NOT HANDLED
- KMODE EXCEPTION NOT HANDLED
- KERNEL DATA ERROR
- several others i forgot

The program tells me that the errors have to do with the following files:

- C:\Windows\system32\ntoskrnl.exe
- C:\Windows\system32\drivers\dxgmms1.sys
- C:\Windows\system32\drivers\igdkmd64.sys
- C:\Windows\system32\ci.dll
- C:\Windows\system32\drivers\wdfilter.sys
- C:\Windows\system32\drivers\fltmgr.sys
- C:\Windows\system32\drivers\spaceport.sys
- C:\Windows\system32\win32k.sys
- C:\Windows\system32\drivers\rtkvhd64.sys
- C:\Windows\system32\drivers\netwbw02.sys

I can absolutely not imagine that it is normal for any new laptop to start giving these errors in the first couple of weeks while I do nothing strange to it. I spent hours of googling, updating drivers and whatnot to get rid of the errors but they keep coming :( 

So I hope that someone is willing to help me fix this thing because sometimes I like to play a videogame and this is barely possible when my laptop reboots after 10 minutes in game.
Thanks in advance!

Best solution

April 10, 2014 6:52:24 AM

Either your ram is bad or Windows is corrupted. Try uninstalling your video card driver and reinstalling it from Dell support and driver site.

Your laptop has warrenty (1 yr I believe) and if it is within 30 of purchase, bring it back to the store and they may give you a new one.
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