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need help reinstalling OS X Mavericks

Tags:
  • OS X
  • Mac OS X
  • ISO
  • Macintosh
Last response: in Mac Os X
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April 10, 2014 6:40:50 PM

Hello everyone. I have taken on the task of reformatting a friends mac. I have downloading the ISO of Mac OS x 10.8 Mountain Lion ISO. I have his user name and password for the app store and this works because he has purchased a legit copy.

So, i have gone through the apple help here (http://support.apple.com/kb/PH10763). I am to the point of clicking on reinstall OS X. I put in the username and password. I select the disk where i want to install OS X Mavericks. After that a screen comes up that says "downloading additional components. your computer will restart automatically."

I have let this run but nothing happens. Can someone point me in the right direction to get this going?

PS, i am a super noob to macs :( 


Thank you everyone!

More about : reinstalling mavericks

April 10, 2014 7:01:39 PM

COLGeek said:
Go here: http://www.macworld.com/article/2055518/installing-mave...

Since it has to download the install media, it may take a while.


I have to be doing something wrong and I am really struggling to figure it out.

After the download completes it goes back to to the OS X utilities page. If i go to reinstall OS X the same process starts all over. Where do I go after the download completes and i am on the OSX Utilities page?
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April 10, 2014 7:07:55 PM

Important: You must be connected to the Internet to reinstall OS X.

Choose Apple menu > Restart. Once your Mac restarts (and the gray screen appears), hold down the Command (⌘) and R keys.
If you’re not connected to the Internet, choose a network from the Wi-Fi menu (in the top-right corner of the screen).
Select Reinstall OS X, then click Continue.
Follow the onscreen instructions. In the pane where you select a disk, select your current OS X disk (in most cases, it’s the only one available).
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April 10, 2014 7:15:17 PM

COLGeek said:
Important: You must be connected to the Internet to reinstall OS X.

Choose Apple menu > Restart. Once your Mac restarts (and the gray screen appears), hold down the Command (⌘) and R keys.
If you’re not connected to the Internet, choose a network from the Wi-Fi menu (in the top-right corner of the screen).
Select Reinstall OS X, then click Continue.
Follow the onscreen instructions. In the pane where you select a disk, select your current OS X disk (in most cases, it’s the only one available).


I have connected hardwire to the internet. I have attached 2 pictures. I go through the download. It says the computer will reboot automatically. Instead of rebooting the computer goes back to the OS X Utilities page without ever restarting.

downloading




after download this comes up

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April 10, 2014 9:35:19 PM

Does anyone know why it's going from download back to the prev screen without install?
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April 10, 2014 9:38:50 PM

What happens when you select Reinstall OS X? Does it attempt to download again? Also, in the Disk Utility, do you have a filesystem setup already?
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April 10, 2014 10:04:48 PM

COLGeek said:
What happens when you select Reinstall OS X? Does it attempt to download again? Also, in the Disk Utility, do you have a filesystem setup already?


When I select reinstall it does download every time. I don't know what you mean by "do you have a file system setup already." So I'm going to go with no
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April 10, 2014 10:05:37 PM

Take a picture of what Disk Utility shows and post it.
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April 11, 2014 8:24:18 PM

COLGeek said:
Take a picture of what Disk Utility shows and post it.



Below is what i see. I honestly have no idea what to do from here. Do i have the right disk? I have Mac OS X 10.8 Mountain Lion




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April 11, 2014 10:19:52 PM

COLGeek said:
Take a picture of what Disk Utility shows and post it.


After checking it looks like i have a ISO for 10.8 mountain lion. The reinstall OS X in the OSX Utilities is not working for me. it just puts me into a endless loop.

How i can just install 10.8 and get this computer working. I am so frustrated at this point.

Can anyone help me out?
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April 12, 2014 8:35:12 AM

Do you have the ISO burned to DVD?

Usually, you can start from the disc by putting it in your computer, restarting, and holding the C key. This will allow you to boot from the DVD and run the installation.

Back to the original effort, have you verified that your partition is okay?
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April 12, 2014 10:04:18 AM

COLGeek said:
This might be a useful link for you as well: http://www.macworld.com/article/2056561/how-to-make-a-b...



So, when I go to the apple and click "startup disk" i select the disk then click restart. The system restarts and goes to the apple logo and has the spinning circle and never moves from that.
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April 12, 2014 11:49:49 AM

This is starting to sound like a defective Mac. Do you or your friend live anywhere near an Apple Store?
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April 12, 2014 9:54:30 PM

COLGeek said:
This is starting to sound like a defective Mac. Do you or your friend live anywhere near an Apple Store?


+1 on the defective mac. I reburned the disk (just incase) and BAM... started to install like i thought it should....

Then I get install failed (pic below).... Eff....

I started the install again... Now its just sitting on a screen that says "Installing" with a large X in the background... Has been sitting on this screen for 10+ hours.

I do live near a apple store. Going to give it to my friend and tell him GL lol.

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April 12, 2014 9:57:51 PM

That is what I was starting to think. You did all you could. Well done finding the problem.
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April 12, 2014 10:05:30 PM

COLGeek said:
That is what I was starting to think. You did all you could. Well done finding the problem.


Just to make sure I am correct. This would be a hard drive problem right?
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Best solution

April 12, 2014 10:15:03 PM

Yes
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April 12, 2014 10:17:17 PM

COLGeek said:
Yes


As always. Toms is the best.

Thank you everyone for your help.
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April 13, 2014 7:06:27 AM

You are very welcome. Have a great day!
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!